Clear, user-friendly, and highly effective. Review collected by and hosted on G2.com.

Poor translation quality, lack of possibilities in term of manual translation/less user-friendly manual translation methods Review collected by and hosted on G2.com.

I like bolddesk Customization: Create personalized customer portals and embed help widgets to match your business needs.

Reports and Analytics: Access interactive dashboards to track customer satisfaction, agent performance, and other critical metrics.

Mobile App: Manage tickets on the go with a fully optimized mobile-friendly platform featuring real-time notifications.

Automation and SLA Management: Streamline workflows with automated processes, SLA rule configurations, and performance monitoring.

Integrations: Connect easily with other tools through APIs, webhooks, and data synchronization capabilities.

Customer Organization Features: Keep track of customer interactions and manage data efficiently.

Security and Compliance: Ensure data protection with encryption and GDPR-compliant features.

Solutions for Different Business Sizes: Features supportive of startups, small businesses, and large enterprises.

Embedded Widgets: Seamlessly capture inquiries from external apps and websites.

Trend Analysis: Uncover operational insights like recurring issues or peak times to improve service quality. Review collected by and hosted on G2.com.

its lower-tier plans, specifically the Scale plan, lack advanced features like AI agent and co-pilot functionalities Review collected by and hosted on G2.com.

I can find the data easily and it help to resolve customer problem asap Review collected by and hosted on G2.com.

Some time there is some disperancy in contacts and companies Review collected by and hosted on G2.com.

The ease of onboarding and the features. Review collected by and hosted on G2.com.

I honestly haven’t found anything yet. Maybe I wish they were in my time zone but other than that nothing. Review collected by and hosted on G2.com.

What I like most about BoldDesk is how easy it is to stay organized and in control. Features like ticket tagging, email summarization, and the ability to merge related tickets save us a lot of time and reduce confusion. The platform is clean, intuitive, and flexible—perfect for managing both client support and internal workflows. It’s become an essential tool for our team. Review collected by and hosted on G2.com.

There isn’t much to dislike, but if I had to mention something, it would be that some advanced customizations or settings take a bit of time to figure out without guidance. While the platform is user-friendly overall, a few areas could benefit from more built-in tooltips or help guides. That said, the support team has always been quick to assist whenever questions come up. Review collected by and hosted on G2.com.

ease of access to the tickets and easy layout Review collected by and hosted on G2.com.

Notification for incoming chats could have been better Review collected by and hosted on G2.com.

It's very intuitive and straight-forward previous helpdesk system I've used in the past don't offer the customization Bolddesk does. Review collected by and hosted on G2.com.

I would like an inventory system add to Bolddesk which would be amazing to connect problematic devices or peripherals when working tickets. Review collected by and hosted on G2.com.

As someone who manages a growing customer support team, finding the right help desk software has been a journey. We recently switched to BoldDesk, and I can confidently say it's been a fantastic decision. It truly feels like a modern, intuitive, and incredibly powerful platform that has significantly improved our workflow and, most importantly, our customer satisfaction. Review collected by and hosted on G2.com.

We appreciate how much we can tailor BoldDesk to our specific business processes. From custom fields in tickets to designing our customer portal, it feels like the software adapts to us, rather than the other way around around. However advanced customization options require some technical expertise to implement effectively. Review collected by and hosted on G2.com.

If you're running a small to mid-sized business and need a help desk solution that strikes the right balance between functionality and simplicity, BoldDesk is worth considering. I find it easy to use, easy to configure and understand. I have used other products that I felt were too 'over the top' for features for a small organization. Cost is very resonable. Review collected by and hosted on G2.com.

My only complaint about the system is that the end user self service ticket system is not a configurable as I like. It has all the required information that I need but I would like to be able to adjust the look and feel a bit more. Review collected by and hosted on G2.com.

Quick reply option is great for daily use Review collected by and hosted on G2.com.

Trail mail does not get attached correctly always. Forward option is missing. Review collected by and hosted on G2.com.