--- title: BoldDesk Reviews meta\_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 147 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 147 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BoldDesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [(41 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [(19 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [(13 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BoldDesk ##### 1. Ease of Use Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [ See 41 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 2. Simple Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [ See 19 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) See Related User Reviews LK Lee k. 3.5/5 "Easy to Use, but Initial Setup Needs Improvement" What do you like about BoldDesk? I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particul ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you like about BoldDesk? BoldDesk is definitely worth checking out. The interface is clean and straightforward, and it’s awesome how much you can customize to fit your team’s ##### 3. Customer Support Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 4. Easy Setup Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) See Related User Reviews ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you like about BoldDesk? Simplesity and easy to setup and costumerise. ##### 5. Features Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ### 5 Cons or Disadvantages of BoldDesk ##### 1. Missing Features Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [ See 13 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you dislike about BoldDesk? It lacks a built-in RMM (Remote Monitoring and Management) feature, so if you require device monitoring and management capabilities, this product is n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you dislike about BoldDesk? The translation to danish language is pour. There is a lot of work to do. ##### 2. Learning Curve Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. JO J Roberto O. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for Customer Service and Support" What do you dislike about BoldDesk? Client portal is a little difficult for some of our customers. ##### 3. Limited Customization Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) See Related User Reviews AN 3.5/5 "Still deciding, but looks the best" What do you dislike about BoldDesk? More customisation of the portal - a bit like being able to change the email templates. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "BoldDesk has improved the organization and tracking of incidents in my team." What do you dislike about BoldDesk? Some advanced customizations require extra configuration, and the notifications could be more flexible. Since it is a relatively new tool, the marketp ##### 4. Not Intuitive Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. AT Angelo T. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable with Outstanding Support" What do you dislike about BoldDesk? The UI is quite busy, its sometimes difficult to see where to go or what button you are looking for. ##### 5. Ticketing Issues Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) See Related User Reviews AN 2.0/5 "you must open every ticket to view. can you add a description on the homepage view" What do you dislike about BoldDesk? you must open every ticket to view. can you add a description on the homepage view ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is an afforable user-friendly system to keep track of tasks and assignments" What do you dislike about BoldDesk? I wish there was an easier way to just have a list of all my tickets no matter the status, once tickets are completed, it's hard to go back and find t ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") EF Verified User in Facilities Services Small-Business (50 or fewer emp.) 5/15/2026 "Flexible, Highly Customizable, and Easy to Tailor" 4/5 What do you like best about BoldDesk? The flexibility and customization available. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I don't like that you have to add agents in blocks of 25. I wish it had a little more visual depth but for the price, it is understandable. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? We are implementing a service desk for the first time and BoldDesk is going to enable us to track service requests and projects for our internal teams as well as our customers. We anticipate utilizing it as a document repository for customer information as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 8/4/2026 "Modern UI, Smooth Integrations, and Robust Features" 5/5 What do you like best about BoldDesk? Modern UI/UX, smooth integration with other applications, robust features, and a helpful non-profit discount. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I've not identified a downside to using BoldDesk. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Timely reporting of staff and system issues, along with accurate, granular reporting on Help Desk activity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 6/8/2026 "Easy Setup for nonprofit" 4/5 What do you like best about BoldDesk? Easy to setup and add agents. Tutorials, documentation, and AI tools are readily available to help build out the environment. Non-profit pricing is available for qualifying customers, Microsoft and Google integration for login is supported. UI is clean and intuitive. Performs as expected. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? small learning curve when first staring out. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk is solving our need for a ticketing system that supports multiple departments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 7/15/2026 "Easy Ticket Management Across Multiple Brand Centres" 5/5 What do you like best about BoldDesk? Easy ticket management across different brand centres. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? The learning curve seems a bit steep if you’re a beginner with ticketing. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Response times are faster because agents spend less time switching between systems and more time focusing on resolving issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hari K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hari K.") HK Hari K. Manager Small-Business (50 or fewer emp.) 4/15/2026 "Easy Setup and Good Value with Solid Pricing" 5/5 What do you like best about BoldDesk? easy setup, ok ok UI, campare to other littel slow, Review collected by and hosted on G2.com. What do you dislike about BoldDesk? case age, report intigaration to g sheet is difficult, creating reports also issue. pricing is OK good, Support takes tme next day i useed to get replay, AI not started using Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Customer support it is ok Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gina N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina N.") GN Gina N. Small-Business (50 or fewer emp.) 3/9/2026 "Streamlined Our Help Desk with Excellent Support" 5/5 What do you like best about BoldDesk? I really like the customer service from BoldDesk; it's excellent. It was also very easy to set up, which was a big plus for me. The automations save me time, and they allow my team to give consistent answers. The pre-canned responses are excellent as well, making our support process more efficient. Additionally, I appreciate the user interface of BoldDesk since it's very easy to use. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I wish the Shopify integration was always visible in the main side panel instead of having to click on apps. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk centralizes support tickets for clarity across the team, saves time, and ensures consistent responses. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CR Carlos Rafael R. Technical Director Small-Business (50 or fewer emp.) 10/9/2024 "A Solution That Professionalizes Customer Service in Minutes" 5/5 What do you like best about BoldDesk? We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily. Every ticket generates an email notification with the details, and clients can also monitor progress through the platform. The platform excels in documentation as well—we migrated all our documentation to BoldDesk, and the experience of editing and reading the content has been excellent. Additionally, their customer support is outstanding, providing quick and efficient assistance whenever needed. If we had to develop everything that BoldDesk offers ourselves, it would have taken us years and a significant investment. BoldDesk is truly a solution with great cost-benefit. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? We don't have any significant issues with the platform. Any minor challenges we encountered were promptly addressed by the company with solutions that met our needs. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? In just a few minutes, I was able to implement a complete customer service process, with a comprehensive interface that allows for extensive customizations, fully meeting the specific needs of my project. It also enables us to link customer inquiries directly to our knowledge base, enhancing the efficiency of our support. Additionally, we migrated our entire team activity management to the platform. Each ticket allows us to generate one or more tasks. The centralization of these processes has resulted in cost reduction and process optimization, making our operations more efficient overall. Review collected by and hosted on G2.com. Show More 8/28/2025 Current UserValidated ReviewerSource: Organic DG Dan G. Small-Business (50 or fewer emp.) 5/5/2026 "Effortless Ticket Management on the Go" 5/5 What do you like best about BoldDesk? I like that BoldDesk can be used on both my phone and computer. I don't have to sign into a computer to update a ticket; I can do it right from my phone. The initial setup was super easy. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Nothing Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? I use BoldDesk to track tickets and communicate with customers, keeping both parties updated on progress from my phone or computer. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/29/2026 "Effortless Ticket Management and Integration" 4.5/5 What do you like best about BoldDesk? I like how BoldDesk helps in streamlining my support tickets and appreciate its ease of use. The feature that maps tickets and provides real-time updates is incredibly valuable, as it organizes all the tickets in one place. The initial setup was very easy, which is another aspect I enjoyed. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Nothing as such Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk streamlines my support tickets, providing real-time updates and consolidating all tickets in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LK Lee k. 12/1/2025 "Easy to Use, but Initial Setup Needs Improvement" 3.5/5 What do you like best about BoldDesk? I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particularly good; it functions like an email dashboard, which makes it intuitive and familiar for everyone to use. This familiarity eases the learning curve and enhances usability, enabling us to handle tasks without needing extensive training. The resemblance to widely used email systems streamlines our workflow and makes daily operations smoother. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I find that although the initial setup of BoldDesk was easy, it became complicated as it wasn't working as expected. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? I use BoldDesk as a ticketing system to manage customer queries efficiently. It is easy to use, much like an email dashboard, which is familiar to everyone, making team adaptation smoother. Review collected by and hosted on G2.com. 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