--- title: BoldDesk Reviews meta_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 148 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 148 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BoldDesk Reviews **Vendor:** Syncfusion **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 148 ## About BoldDesk BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. ## BoldDesk Pros & Cons **What users like:** - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. (41 reviews) - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. (19 reviews) - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. (17 reviews) - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. (17 reviews) - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. (17 reviews) - Users appreciate the **user-friendly design** of BoldDesk, enhancing efficiency in managing customer queries with ease. (17 reviews) - Users appreciate the **intuitive UI and ease of configuration** in BoldDesk, enhancing their productivity and experience. (17 reviews) - Intuitive (16 reviews) - Customization (15 reviews) - Users value the **high customizability** of BoldDesk, allowing personalization for teams and workflows effectively. (14 reviews) **What users dislike:** - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. (13 reviews) - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. (9 reviews) - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. (9 reviews) - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. (8 reviews) - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. (8 reviews) - Users often struggle with **ticket management issues** , including limited email translation and confusing formatting options. (8 reviews) - Complexity (6 reviews) - Users find the **limited features** of BoldDesk restrict their customization options and overall app functionality. (6 reviews) - Difficult Navigation (5 reviews) - Integration Issues (5 reviews) ## BoldDesk Reviews ### 1. Simple and Efficient Tool for Managing Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Nilesh C. | Team Lead - Customer Experience , Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about BoldDesk?** BoldDesk helps us manage all customer queries in one place, which makes tracking and resolving issues much easier. The ticketing system is simple to use, and it ensures that no request is missed. It also helps in assigning tickets properly and following a clear workflow till closure, which improves overall efficiency. **What do you dislike about BoldDesk?** At times, better visibility on updates and smoother internal collaboration features would help. Also, faster syncing of updates or notifications can improve response time for teams working closely together. **What problems is BoldDesk solving and how is that benefiting you?** It helps us organize all support requests in a structured way. Earlier, tracking issues across channels was difficult, but now every query is logged as a ticket, assigned, and resolved with proper tracking. This ensures better accountability and faster resolution for customers. ### 2. BoldDesk: Good level of customization **Rating:** 3.5/5.0 stars **Reviewed by:** Tomás E. S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about BoldDesk?** The number of agents and brands for the price is competitive. In general, it allows for a very high level of customization. **What do you dislike about BoldDesk?** The interface is somewhat complex and requires configuring many more aspects than other alternatives. It is very oriented towards a helpdesk/customer portal model and not so much towards offering more natural support via email, as is the case with Zoho. Although they claim that everything is included and that there are no feature paywalls, some functionalities that I consider basic—such as auto-merging tickets—are still blocked behind additional payments. Furthermore, they initially present both the AI Agents and the AI Copilot as included functionalities. However, in practice, the AI Agents operate through a credit system with extra costs, and the AI Copilot requires an additional payment of 20 USD per agent. In a license for 5 agents, this ends up doubling the total cost. **What problems is BoldDesk solving and how is that benefiting you?** I use BoldDesk to manage user inquiries, create ticket assignment workflows, and automate with AI, which improves customer service. ### 3. Efficient Ticket Management, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Ishika B. | Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about BoldDesk?** I appreciate that BoldDesk solves each and every problem related to product issues that we encounter through tickets. I really like managing tickets and checking the scoreboard to evaluate individual performance. The customer satisfaction report is also a feature I enjoy. The initial setup was easy, which made starting out with BoldDesk straightforward. **What do you dislike about BoldDesk?** I dislike that when we integrate Asana to raise tickets to our technical team, we're not able to directly reply to Asana from BoldDesk. **What problems is BoldDesk solving and how is that benefiting you?** I use BoldDesk to resolve tickets efficiently, and it helps manage them well. Additionally, I like the scoreboard for evaluating individual performance, and the customer satisfaction reports are beneficial. ### 4. Flexible, Highly Customizable, and Easy to Tailor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about BoldDesk?** The flexibility and customization available. **What do you dislike about BoldDesk?** I don't like that you have to add agents in blocks of 25. I wish it had a little more visual depth but for the price, it is understandable. **What problems is BoldDesk solving and how is that benefiting you?** We are implementing a service desk for the first time and BoldDesk is going to enable us to track service requests and projects for our internal teams as well as our customers. We anticipate utilizing it as a document repository for customer information as well. ### 5. Easy Setup for nonprofit **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about BoldDesk?** Easy to setup and add agents. Tutorials, documentation, and AI tools are readily available to help build out the environment. Non-profit pricing is available for qualifying customers, Microsoft and Google integration for login is supported. UI is clean and intuitive. Performs as expected. **What do you dislike about BoldDesk?** small learning curve when first staring out. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk is solving our need for a ticketing system that supports multiple departments. ### 6. Easy to Use, but Initial Setup Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Lee k. **Reviewed Date:** December 01, 2025 **What do you like best about BoldDesk?** I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particularly good; it functions like an email dashboard, which makes it intuitive and familiar for everyone to use. This familiarity eases the learning curve and enhances usability, enabling us to handle tasks without needing extensive training. The resemblance to widely used email systems streamlines our workflow and makes daily operations smoother. **What do you dislike about BoldDesk?** I find that although the initial setup of BoldDesk was easy, it became complicated as it wasn't working as expected. **What problems is BoldDesk solving and how is that benefiting you?** I use BoldDesk as a ticketing system to manage customer queries efficiently. It is easy to use, much like an email dashboard, which is familiar to everyone, making team adaptation smoother. ### 7. BoldDesk Transformed How We Manage Clients and Internal Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Kerry S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about BoldDesk?** What I like most about BoldDesk is how easy it is to stay organized and in control. Features like ticket tagging, email summarization, and the ability to merge related tickets save us a lot of time and reduce confusion. The platform is clean, intuitive, and flexible—perfect for managing both client support and internal workflows. It’s become an essential tool for our team. **What do you dislike about BoldDesk?** There isn’t much to dislike, but if I had to mention something, it would be that some advanced customizations or settings take a bit of time to figure out without guidance. While the platform is user-friendly overall, a few areas could benefit from more built-in tooltips or help guides. That said, the support team has always been quick to assist whenever questions come up. **What problems is BoldDesk solving and how is that benefiting you?** BoldDesk is helping us solve several key challenges—primarily around email overload, lack of ticket tracking, and onboarding inefficiencies. Before BoldDesk, it was hard to stay on top of client intakes and internal requests, especially as our behavioral health team grew. Now, all communications are centralized, organized, and easy to monitor. It benefits us by improving response times, accountability, and overall team productivity. We’re able to handle more requests without things slipping through the cracks, and our HR team has a much smoother process for onboarding new employees. It’s been a huge step forward in how we operate day to day. ### 8. A Game-Changer for Our Customer Support, however lots of configuration! **Rating:** 4.0/5.0 stars **Reviewed by:** Matt M. | Manager of Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about BoldDesk?** As someone who manages a growing customer support team, finding the right help desk software has been a journey. We recently switched to BoldDesk, and I can confidently say it's been a fantastic decision. It truly feels like a modern, intuitive, and incredibly powerful platform that has significantly improved our workflow and, most importantly, our customer satisfaction. **What do you dislike about BoldDesk?** We appreciate how much we can tailor BoldDesk to our specific business processes. From custom fields in tickets to designing our customer portal, it feels like the software adapts to us, rather than the other way around around. However advanced customization options require some technical expertise to implement effectively. **What problems is BoldDesk solving and how is that benefiting you?** All our customer inquiries land in one centralized inbox. This has eliminated so much back-and-forth and ensures no customer query ever falls through the cracks. The ticketing system itself is super organized, allowing us to track status, assign tasks, and keep detailed records easily. ### 9. It works with few pros and cons **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy **Reviewed Date:** March 30, 2026 **What do you like best about BoldDesk?** Quick reply option is great for daily use **What do you dislike about BoldDesk?** Trail mail does not get attached correctly always. Forward option is missing. **What problems is BoldDesk solving and how is that benefiting you?** Able to reply to tickets properly. ### 10. Overall a good tool for the price compared to other similar platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about BoldDesk?** This system does a fairly good job with the customization, management, and is pretty user friendly to setup and manage. It was easy to integrate with our website and the transition for implementing this was fairly smooth as well. Customer support has been pretty quick to respond to issues though. **What do you dislike about BoldDesk?** There are some bugs we have been experiencing such as inconsistent filtering of tickets to Suspended folder which we are still trying to figure out. Additionally, many of the help articles available are outdated or do not have enough information to answer some of the more granular issues that we've run into. Lastly, the search functionality could be greatly improved as you currently have to adjust your search options greatly to look for things, flipping between searching subject lines, body of the email, users, etc. in order to find things, rather than having a general search that covers everything, this can become tedious, especially if you are a frequent user. We have also had consistent issues with using the Forwarding feature on tickets and have not yet been able to figure out how to make that work properly when forwarding to users who are not agents. **What problems is BoldDesk solving and how is that benefiting you?** Streamlining our communication across our business and ensuring that we can touch all customer inquiries, also helps to mark who is working on each request to help prevent double work/responses, and tracking who is doing what. This also helps give us clear numbers on how many new inquiries we receive daily/weekly and combines our Contact Us (web forms) requests and our email requests to one place which further helps us with streamlining. ### 11. Effective tool so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** April 21, 2026 **What do you like best about BoldDesk?** Ease of use... system is intuitive compared to others. **What do you dislike about BoldDesk?** Slow upload times, and still need to learn more about AI features. **What problems is BoldDesk solving and how is that benefiting you?** Help desk ticketing ### 12. Affordable price and easy social media integration in BoldDesk **Rating:** 4.0/5.0 stars **Reviewed by:** أحمد . **Reviewed Date:** January 12, 2026 **What do you like best about BoldDesk?** I love the price and the social media integration in BoldDesk. The initial setup was extremely easy. **What do you dislike about BoldDesk?** I think that linking communication applications to support all countries of the world can be improved. **What problems is BoldDesk solving and how is that benefiting you?** I use BoldDesk to effectively solve customer service-related issues. ### 13. Outstanding Support and Competitive Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver W. | Assistant Headteacher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about BoldDesk?** Customer support is always fast and uses gifs to help understanding. Price is very competitive compared to their competitors. **What do you dislike about BoldDesk?** The UI isn't as clean as other services, our staff found it confusing when swapping over. **What problems is BoldDesk solving and how is that benefiting you?** Parental Contact ### 14. Far better than the other helpdesks we have tested, though there is still room for improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** September 18, 2025 **What do you like best about BoldDesk?** The UI is clean but still powerful. It has just the right amount of customizability for our purposes. **What do you dislike about BoldDesk?** You really need to enable markdown editing in replies. The current rich text editor is glitchy and I end up fighting with it to get decent formatting, especially when including code, The AI feature is unable to search existing tickets, which feels like an oversight. I would like to be able to ask it "I have seen a similar issue before, could you find me related issues?" **What problems is BoldDesk solving and how is that benefiting you?** We use it as a customer helpdesk. It's benefiting us by being a customer helpdesk. ### 15. Promising Capabilities of BoldDesk for Our Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** October 08, 2025 **What do you like best about BoldDesk?** Setup process is simple and easy. Love that it has many views already created filtering for the most common things: my pending tickets, all tickets, all pending tickets, etc. My favorite thing is being able to create custom fields! **What do you dislike about BoldDesk?** Might feel overwhelming at times. Don't like the dark theme, would love something better—a dark-theme-only user. **What problems is BoldDesk solving and how is that benefiting you?** It helps with keeping track of what's open and closed easily. Communication between the team as well as with the customers is really good. Also, having templates for consistent messaging. ### 16. Still deciding, but looks the best **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** November 03, 2025 **What do you like best about BoldDesk?** Has progressive web app. Can hide the agents name in client communication. **What do you dislike about BoldDesk?** More customisation of the portal - a bit like being able to change the email templates. **What problems is BoldDesk solving and how is that benefiting you?** Client support ### 17. Bold Desk handles our tickets and Chats well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about BoldDesk?** The system has been handling our tickets and web chats quite well. The onboarding and switch from Hubspot was very easy and seemless. **What do you dislike about BoldDesk?** The chat feature still needs more work. Certain things weren't exactly working the way we thought it would. but seems like it's still in Beta **What problems is BoldDesk solving and how is that benefiting you?** I needed a way to host knowledge base and web chat and bold Desk is doing that fairly well. Also the ticketing system and self service portal helsp with feature suggestions and our customers being notified of improvements. ### 18. Easy accessible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** September 30, 2025 **What do you like best about BoldDesk?** Its clean interface and necessary features. **What do you dislike about BoldDesk?** I didn't see any that much dislike as the overall product feels complete. **What problems is BoldDesk solving and how is that benefiting you?** Easy to understand ticket and interaction was easy with the customer. ### 19. Very satisfied! **Rating:** 4.0/5.0 stars **Reviewed by:** Monique S. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about BoldDesk?** BoldDesk has user-friendly interface, quick to teach staff members to use. **What do you dislike about BoldDesk?** Organizing tickets could use some better layouts, but overall everything else is fine. **What problems is BoldDesk solving and how is that benefiting you?** It buys us time to get to all of our clients, knowing our clients get automatically updated on the stages of their support requests. ### 20. Fast response and supportive team **Rating:** 4.0/5.0 stars **Reviewed by:** sunil p. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about BoldDesk?** They have a a proactive team. Very supportive and looks into issues promptly and solves them. Open for feedback and changes. Very easy to use and also integration process is simpler. **What do you dislike about BoldDesk?** Some of the features are are missing compared to other tools as the same price point. However they also have many features which are more compared to the other tools. **What problems is BoldDesk solving and how is that benefiting you?** It helps in managing customer issues and tracking. ### 21. So fare it is good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Reviewed Date:** October 20, 2025 **What do you like best about BoldDesk?** Simplesity and easy to setup and costumerise. **What do you dislike about BoldDesk?** The translation to danish language is pour. There is a lot of work to do. **What problems is BoldDesk solving and how is that benefiting you?** I hope Bolddesk can be the right alternative to TopDesk witch we are using now. ### 22. i like live chat, automation tool or customize features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about BoldDesk?** automation (Integration with teams etc.), customizable features **What do you dislike about BoldDesk?** It should be easier to use. Support person language ascent compatibility to Indian English ascent. **What problems is BoldDesk solving and how is that benefiting you?** It solves customer support issues by streamlining ticket management, automating workflows, and improving response times. ### 23. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** October 08, 2025 **What do you like best about BoldDesk?** All in one tool for customer support & AI **What do you dislike about BoldDesk?** Translation of the interface is not perfect **What problems is BoldDesk solving and how is that benefiting you?** Answer basic customer request with AI ### 24. ERIKA HAWK - Most of the features of BoldDesk are very helpful and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about BoldDesk?** Editing and viewing the details of subscriptions for our website users. **What do you dislike about BoldDesk?** It's hard to find specific sections for the Help Desk. **What problems is BoldDesk solving and how is that benefiting you?** Managing our users subscriptions. ### 25. its been above expectations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about BoldDesk?** the most helpful thing about bolddesk is that it integrates seamlessly to my company softwares **What do you dislike about BoldDesk?** its expensive considering the features i have used so far **What problems is BoldDesk solving and how is that benefiting you?** it helps with client comms that is a the pre-requisete for any large organisation that wants to assimilate its workforce in the most prodiuctive and cohesive setup ### 26. Great app just needs a few adjustments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about BoldDesk?** Easy to use and understand. Friendly and helpful customer support! **What do you dislike about BoldDesk?** Currently what I dislike is how there are extra steps to be done such as adding auto assignments to business hours to groups or agents whereas, when we previously used freshdesk, there were automations already where we can tag business hours to groups. hope this also becomes available. **What problems is BoldDesk solving and how is that benefiting you?** Price and easy to use. ### 27. Intuitive, sleek, simple, user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about BoldDesk?** Its very simple, modern, and intuitive for users **What do you dislike about BoldDesk?** Looks plain, less customization unlike Monday.com or Click up **What problems is BoldDesk solving and how is that benefiting you?** Ticket management, help desk tracking and supporting customers ### 28. Bolddesk App reliability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** May 08, 2025 **What do you like best about BoldDesk?** it helps to chat the users easily & more ease way **What do you dislike about BoldDesk?** let me use the product and & confirm if i face any inconsistencies **What problems is BoldDesk solving and how is that benefiting you?** Test ### 29. Helps keep tracks. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about BoldDesk?** Helps keep tracks of all requests and not forget anything. **What do you dislike about BoldDesk?** That we have to refresh to see new tickets coming. **What problems is BoldDesk solving and how is that benefiting you?** Time efficiency. ### 30. feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about BoldDesk?** it is reliable. one can easily access and it is easy to use **What do you dislike about BoldDesk?** At times the agents can take time to work on your issue but they surely do **What problems is BoldDesk solving and how is that benefiting you?** It helps alot in solving solutions ### 31. Powerful & Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about BoldDesk?** I am an independent maintenance technician and I have agencies and property owners that I work for at any given time. Prior to initiating my service with bold desk, it was hard to keep up with what was going on, when it was happening and notifying and receiving feedback from clients. After servicing my clients with bold desk and its simple interface, I was able to better track projects, clients, task, and maintenance issues. I now have a helpful solution to provide work orders from project start to close. My clients have a customer portal where they can see work performed and interact as work is ongoing. I can also customize tickets to include or exclude information needed, and I have been able to convert some work orders for marketing and promotion campaigns for 1 client. These key features are what I like best about bold desk. **What do you dislike about BoldDesk?** Some of the things I dislike about bold desk are as follows; on my cell phone viewing bold desk from the web or app the information is too small. It's hard to update tickets in the field because of how the system looks on the phone, so I always update when I get home to the computer. **What problems is BoldDesk solving and how is that benefiting you?** Some of the problems bold desk is helping me solve are tracking projects (big and small), clients (corporations and property owners), tasks (routine and emergency), and maintenance issues related to property management and real estate promotions. These problems are now easliy started and finished with a high degree of documentation and client input. Benifits are more satisfiede customers and more transparency for there work orders. This system has elevated my professionalism and has allowed me to move from project to project with the confidence of fulfilling the needs of my clients and thei properties. ### 32. tickets and billing in one panel **Rating:** 4.0/5.0 stars **Reviewed by:** Janusz K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about BoldDesk?** The most useful is the functionality of counting working time and settling accounts with clients. The advantage is certainly always up-to-date information on the status of applications and the ability to publish instructions for your products **What do you dislike about BoldDesk?** I don't like the Polish translation at the moment. Unfortunately, the interface is not very well translated, which makes it difficult to navigate the application. **What problems is BoldDesk solving and how is that benefiting you?** He solved the problem with collecting applications, grouping, planning, implementation and settlement. At this point, everything is in one panel. So far it's been in the mail, and in a few other places. ### 33. Awesome! You'd get anything done here! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about BoldDesk?** Ease of use and endless features. AI Assist is awesome. **What do you dislike about BoldDesk?** Give us themes. I'd enjoy having a dark mode feature. **What problems is BoldDesk solving and how is that benefiting you?** Approvals and activity tracking! ### 34. Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Abhirami M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about BoldDesk?** When we ask any queries in support the team will respond within the time period so this will help to sort out the issues in right time. **What do you dislike about BoldDesk?** Bulk ticket creation is not able to create on this time. **What problems is BoldDesk solving and how is that benefiting you?** Some time the report section make more time because it contains so many filters ### 35. Simplistic and Affordable System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about BoldDesk?** It's a very simplistic system, and I had no struggle picking up the flow of it. The rule structure is relatively straightforward, even though it's not perfect. The affordability can't compare even in the slightest. **What do you dislike about BoldDesk?** Office 365 plugin would allow for easier integration. The system has limited rule functionality that doesn't allow for multiple rule functions to run simultaneously. **What problems is BoldDesk solving and how is that benefiting you?** It's solving the long strive to grow the business and staff. - [View BoldDesk pricing details and edition comparison](https://www.g2.com/products/bolddesk/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A01%3A35+-0500&secure%5Bsession_id%5D=d717e862-bf53-49e5-a7fb-7fe475db34c1&secure%5Btoken%5D=829d39ee71f8d6bb66d91135599432c7d869a30b7c027d1f93b1632f3670db77&format=llm_user) ## BoldDesk Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [Bigship](https://www.g2.com/products/bigship/reviews) - [BoldSign](https://www.g2.com/products/boldsign/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Telegram Prime](https://www.g2.com/products/telegram-prime/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [X](https://www.g2.com/products/x/reviews) ## BoldDesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Knowledge Base** - Q & A - Link Sharing - Searchable **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Analytics** - Trends - Performance Tracking **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Organization - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Channel** - Security - Omnichannel - Privacy - Anonymity **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top BoldDesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)