Customer Quotes
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Bold Desk functionality provides an effective way to organize and respond to messages sent to the iVoterGuide technical support email account.
Steven M.
(51-1000 emp.)
SM
BoldDesk: Empowering Nonprofits and NGOs
AN
Verified User in Non-Profit Organization Management
Mid-Market(51-1000 emp.)
"Easy Ticket Management Across Multiple Brand Centres"
What do you like best about BoldDesk?
Easy ticket management across different brand centres.
What do you dislike about BoldDesk?
The learning curve seems a bit steep if you’re a beginner with ticketing.
What problems is BoldDesk solving and how is that benefiting you?
Response times are faster because agents spend less time switching between systems and more time focusing on resolving issues
"Best IT Support Platform"
What do you like best about BoldDesk?
Easy GUI and setup
Best integration with other apps
Easy to Use
What do you dislike about BoldDesk?
Nothing, Everything is best, no dislike.
What problems is BoldDesk solving and how is that benefiting you?
BoldDesk provided us with a grant as a non-profit organization and trained us on how to use the software.
"Chief Technology Officer"
What do you like best about BoldDesk?
Ease of use for agents. Reports showing status of tickets for management
What do you dislike about BoldDesk?
I don't have any YET. Everything has worked fine.
What problems is BoldDesk solving and how is that benefiting you?
Capturing user's needs. Tracking our ability meet our user's needs
"We have been looking for a support ticketing solution. This is working very well for us."
What do you like best about BoldDesk?
It's very intuative. The UI is very user friendly. Also really like the way it integrates with other solutions that we use.
What do you dislike about BoldDesk?
I really havent afound anything yet. I love everything about it.
What problems is BoldDesk solving and how is that benefiting you?
Managing and staying on task with our support requests.
AN
Verified User in Non-Profit Organization Management
Mid-Market(51-1000 emp.)
"Easy Setup for nonprofit"
What do you like best about BoldDesk?
Easy to setup and add agents. Tutorials, documentation, and AI tools are readily available to help build out the environment. Non-profit pricing is available for qualifying customers, Microsoft and Google integration for login is supported. UI is clean and intuitive. Performs as expected.
What do you dislike about BoldDesk?
small learning curve when first staring out.
What problems is BoldDesk solving and how is that benefiting you?
BoldDesk is solving our need for a ticketing system that supports multiple departments.
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