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Bold360

Bold360 Alternatives & Competitors

(26)3.4 out of 5

Looking for alternatives to Bold360? Tons of people want Live Chat Software to help with in-app messaging, targeted emails, and knowledge base. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat Software that reviewers voted best overall compared to Bold360. Based on reviewer data you can see how Bold360 stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Intercom, Drift, Zendesk Support Suite, and LiveAgent are the most popular alternatives and competitors to Bold360.

Top Alternatives to Bold360

  • Intercom
  • Drift
  • Zendesk Support Suite
  • LiveAgent
  • Salesforce Service Cloud

Top 20 Alternatives & Competitors to Bold360

    #1
    #1
  1. Intercom

    (1,251)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Bold360:
  2. Intercom allows you to communicate personally with every single customer.

    Categories in common with Bold360:

    UC
    The instant chat allows for easy communication.

    Reviewers say compared to Bold360, Intercom is:

    Easier to do business with
    Easier to admin
    Better at support
    #2
    #2
  3. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Bold360:
  4. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Bold360:

    UM
    I like the idea of what it should do. Book meetings with prospects while they are on the site.

    Reviewers say compared to Bold360, Drift is:

    Easier to do business with
    Easier to admin
    Better at support
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    #3
    #3
  5. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Bold360:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Bold360:

    Sarah M.
    SM
    This tool has not only affected our coordination abut also increased the production. Now I am in a better position to solve my customer’s queries as I can easily handle the tickets and even could...Read more

    Reviewers say compared to Bold360, Zendesk Support Suite is:

    Easier to do business with
    Easier to admin
    Better at support
    #4
    #4
  7. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Bold360:
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Bold360:

    AA
    I love how easy it is to organize all my emails and messages. I also like that I can customize my settings.

    Reviewers say compared to Bold360, LiveAgent is:

    Easier to do business with
    Easier to admin
    Better at support
    #5
    #5
  9. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Bold360:
  10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Bold360:

    LK
    The thing I like the best about Salesforce is the performance; our previous CRM was at least 5 times slower. Searching and loading any type of records such as accounts or activities took for ever....Read more

    Reviewers say compared to Bold360, Salesforce Service Cloud is:

    Easier to do business with
    Easier to admin
    Better at support
    #6
    #6
  11. Freshdesk

    (2,341)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Bold360:
  12. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Bold360:

    Mariam W.
    MW
    It has the capability to host multiple support channels like live chat, email and phone. We are able to easily reach to our customers through social media platforms. It is easy to use and very...Read more

    Reviewers say compared to Bold360, Freshdesk is:

    Easier to do business with
    Easier to admin
    Better at support
    #7
    #7
  13. Zoho Desk

    (2,665)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Bold360:
  14. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Bold360:

    AE
    The interface is really easy to use as compared to other providers.

    Reviewers say compared to Bold360, Zoho Desk is:

    Easier to do business with
    Easier to admin
    Better at support
    #8
    #8
  15. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Bold360:
  16. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with Bold360:

    Agata K.
    AK
    The thing I like the most is the clear interface - compared to the other tools, it's easy to get accustomed to, even for the ones who just started working on Helpshift. I haven't had a feeling of...Read more

    Reviewers say compared to Bold360, Helpshift is:

    Easier to do business with
    Easier to admin
    Better at support
    #9
    #9
  17. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Bold360:
  18. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Bold360:

    SB
    The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference.

    Reviewers say compared to Bold360, LiveChat is:

    Easier to do business with
    Easier to admin
    Easier to set up
    #10
    #10
  19. HubSpot Service Hub

    (519)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Bold360:
  20. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Bold360:

    Anon Y.
    AY
    It is easy to build up from zero, but offers enough resources to expand and built upon. Inserting links to service hubs & articles is super easy within Hubspot. After sending out links to...Read more

    Reviewers say compared to Bold360, HubSpot Service Hub is:

    Easier to do business with
    Easier to admin
    Better at support
    #11
    #11
  21. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Bold360:
  22. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Bold360:

    UI
    I found it is easy to familiarize oneslf on using the tool for searching for calls and how to utilize a call page to get information. Over this is an easy to use software. Managing calls with the...Read more

    Reviewers say compared to Bold360, Genesys Cloud is:

    Easier to admin
    Easier to do business with
    More usable
    #12
    #12
  23. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Bold360:
  24. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Bold360:

    DS
    I love that this software facilitates interaction with consumers or potential customers with more activity in operations for the acquisition of our products in particular, mentioning that these...Read more

    Reviewers say compared to Bold360, Podium is:

    Easier to do business with
    Easier to admin
    Easier to set up
    #13
    #13
  25. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Bold360:
  26. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Bold360:

    AH
    1) Flexibility to integrate with Rest API 2) Scalability in SaaS model 3) Security Standard applied meet Industry standards 4) Customization and Uptime SLA's

    Reviewers say compared to Bold360, Genesys Engage is:

    Easier to do business with
    Easier to admin
    Better at support
    #14
    #14
  27. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Bold360:
  28. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Bold360:

    Gerardo L.
    GL
    Nice and good teps to get to a chat or email

    Reviewers say compared to Bold360, UJET is:

    Easier to do business with
    Easier to admin
    Easier to set up
    #15
    #15
  29. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Bold360:
  30. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Bold360:

    UE
    I like the way I can work with my clients through this software.

    Reviewers say compared to Bold360, Salesforce Digital Engagement is:

    Easier to do business with
    Easier to admin
    Better at support
    #16
    #16
  31. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Bold360:
  32. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Bold360:

    AG
    I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface...Read more

    Reviewers say compared to Bold360, Jira Service Management is:

    Easier to do business with
    Easier to admin
    Better at support
    #17
    #17
  33. ActiveCampaign

    (6,427)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Bold360:
  34. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Bold360:

    UH
    There are many customizations and the customer service is prompt. Their live chat has been very helpful. They also have automations which help with business marketing and customer retention.

    Reviewers say compared to Bold360, ActiveCampaign is:

    Easier to do business with
    Easier to admin
    Better at support
    #18
    #18
  35. Sprinklr Modern Engagement

    (697)4.0 out of 5
    Optimized for quick response

    Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Bold360:
  36. Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Bold360:

    AM
    The reports area and all the possibilities it has to offer.

    Reviewers say compared to Bold360, Sprinklr Modern Engagement is:

    Easier to do business with
    Easier to admin
    Better at support
    #19
    #19
  37. Front

    (602)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Bold360:
  38. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Bold360:

    UE
    The best part is being able to comment your colleagues into discussions without sharing any of that information with people whom you’re emailing.

    Reviewers say compared to Bold360, Front is:

    Easier to do business with
    Easier to admin
    Better at support
    #20
    #20
  39. Birdeye

    (973)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Bold360:
  40. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Bold360:

    ET
    I like how user friendly it is and the different automations help save time.

    Reviewers say compared to Bold360, Birdeye is:

    Easier to do business with
    Easier to admin
    Better at support