Systemetic appriach for incident management Review collected by and hosted on G2.com.

User interface could be enriched to facilitate reporting needs Review collected by and hosted on G2.com.

Assign incidents to a specific department for faster processing. Review collected by and hosted on G2.com.

It takes quite a while to produce the inventory reports. Review collected by and hosted on G2.com.

BMC Remedy makes it easier to follow up on incidents and change requests. I can check on the progress of an incident or change order and see its status, who is in charge and what approvals are still required. It also builds a knowledge base, where you can go back and check previous issues how they were resolved. Review collected by and hosted on G2.com.

BMC Remedy interface has numerous options and tab. This makes it harder to navigate. We need to spend at least a day to train new personnel to get acquainted with the application. Review collected by and hosted on G2.com.

I like that it is a complex program, with a lot of customizable options. For our large company it fits all of our unique needs. Review collected by and hosted on G2.com.

Extra Pop-up windows that are a new window totally. Would prefer not to have to go back or exit out of extra windows. Additionally sometimes the errors do not fully explain the issue. Review collected by and hosted on G2.com.

The ease of catagotizations for tickets. Review collected by and hosted on G2.com.

I do not like all of the information you have to put in. It would be much faster if so many things were not mandatory. Review collected by and hosted on G2.com.

It fits and supports all aspects of the ITIL framework from Strategy through Operations Review collected by and hosted on G2.com.

The complexity of maintaining the system can be costly Review collected by and hosted on G2.com.

It is simple and fairly user friendly to get use to. Review collected by and hosted on G2.com.

It is an outdated system that needs to be updated so it can be more faster. Review collected by and hosted on G2.com.

Ticketing system

Features and reporting

User access management

Categorization and searching option

Queue management

Over all great tool but there are lot of scope of improvement.MC 9.0 version has overcome lot of issues and it is very fast compare to earlier version. Review collected by and hosted on G2.com.

Very slow and old compare to other in market

UI is not so user-friendly

Reporting is not so good and messy

Child parent ticket reference requires exact number or advance search

pending ticket feature is case sensitive

for adding 3rd party vendor requires approval and it is very big process which i don't like Review collected by and hosted on G2.com.

I like the feature that I can download all the information and use them to create graphs for clients and senior management. Review collected by and hosted on G2.com.

The tool sometimes freezes because of the sheer data volume or fast operations. Review collected by and hosted on G2.com.

I like the content of BMC remedy tool and to the detailed level, it goes. The most useful process in the remedy is creating a CRQ it goes to every detailed level of the tasks and another positive thing about remedy is that the tracking of an INC/request it has a detailed comments section to track the request/INC. it is very useful in tracking the multitasking request such as task assignments etc. the PBI creation is a very long process and they should seriously improve that. overall remedy team should seriously think about their response times and architecture. they should change their overall environment and architecture if they want to compete with current volume and competitors. it is very slow I remote connection and it's not justified to their pricing terms. now its only recommended for small industries. Review collected by and hosted on G2.com.

the primary thing I don't like about remedy is the response time. it takes very long time to respond. The time taken to run the background queries takes very long time and sometimes it is very irritating. remedy team should seriously think about their process and they should think about reducing the response times. Review collected by and hosted on G2.com.