The most effective feature I admire about this tool is it's seamless integration with PPT (People, Process & Technology). Astounding UI and user friendly layouts to carryout the tasks without any difficulty. Review collected by and hosted on G2.com.

Almost nothing to go with a negative feedback. Review collected by and hosted on G2.com.

BMC Remedy is a complete tool for a complete management of ITIL procedures, incidents, request, changes, inventory, etc... Review collected by and hosted on G2.com.

Web interface when you have a big deployment with a big database, it's not very fast. Review collected by and hosted on G2.com.

It's ok for reporting and dashboards on the data once it is there. Other than that there is nothing that I like about Remedy. The font is tiny and very hard to read. It does not work with all browsers. Review collected by and hosted on G2.com.

The font is tiny and very hard to read. It does not work with all browsers. It's is not at all intuitive. Review collected by and hosted on G2.com.

I really like how easy it is to use. I also like how robust the platform is for asset management and tracking as well as for incident amd requests management. Review collected by and hosted on G2.com.

I have seen it implemented well and. It so well. I dislike that the went away from the client app. I've gotten used to the web app but the client app seemed much faster. Review collected by and hosted on G2.com.

I like when the time of an incident is paused when sent to a customer to give their input. Review collected by and hosted on G2.com.

Its quite slow and it takes a while to load. Also when a ticket has an attachment it takes a while to load. Review collected by and hosted on G2.com.

I love the ease of the ticket tracking system Review collected by and hosted on G2.com.

Nothing really, it is simple to use and no huge learning curve Review collected by and hosted on G2.com.

It's powerful and simple. Remedy isn't flashy. It doesn't have all the bells and whistles of some other systems. But it makes life easy! At my company we use Remedy for service requests. The tool makes this process simple and straightforward. Review collected by and hosted on G2.com.

The User Interface is lacking somewhat in its design. I appreciate the simplicity of Remedy but feel like it could provide more in terms of user experience. It feels somewhat like I'm using a system that's maybe 5-7 years behind in terms of look and feel. Review collected by and hosted on G2.com.

BMC Remedy simplifies incident and change management. I can check on the progress of an incident or change order and see its status quickly, who is in charge and what approvals are still required. It also has a great knowledge base, where you can check knowledge relationship to previous incidents, etc. Review collected by and hosted on G2.com.

BMC Remedy interface has numerous options and tabs which makes it difficult to navigate. We need to spend at least a day to train new personnel to get acquainted with the application. Review collected by and hosted on G2.com.

I like BMC Remedy. It’s been very useful for me as a ticketing system. Honestly l, it may be more robust than I even need. There are cool little scripts you can write to streamline some processes. Review collected by and hosted on G2.com.

Perhaps it could be a little prettier, sleeker, and graphical. However, that would probably bog performance. Review collected by and hosted on G2.com.

This is a straight forward ticketing system that is easy to setup and administer. The features offer all the search and support capabilities you could want. Review collected by and hosted on G2.com.

The interface is a little "old-fashioned" and does not have all the best bells and whistles as far as visual appeal. However, don't let that stop you from using this software. It offers great search features, email notifications, etc. Review collected by and hosted on G2.com.