BMC Remdedy is Built on ITIL best practices and easy to implement.It encompasses change problem incident inventory and everything can be associated.Issue tracking & assignment, lookup features to connect issue submission to locations and users Review collected by and hosted on G2.com.

I didn't like user interface design and it is unresponsive at times.There are many hidden options and if you have never used it you'll never know it's there.The ticket is slow to open, the page always reloads all content. I also found it hard to search through existing support cases. Review collected by and hosted on G2.com.

The system is easy to navigate. For our CMDB we have ours setup to import data from other applications such as our NAC in order to give us the best visibility into our network assets. Review collected by and hosted on G2.com.

I personally don't care for much or use the 'Chatter' feature. This is most likely a personal preference vs a deficiency. Review collected by and hosted on G2.com.

Since RemedyForce was implemented in our organization, the ability to easily generate customized reports for the user stands out, allowing the use of reliable statistics to improve processes and achieve better customer support service. The wide variety of filters, report exports, and real-time dashboards make this feature one of the most notable of the tool. Another highlight is the ability to customize templates, workflows, notifications, and other useful processes for the organization, ensuring that the tool perfectly adapts to the needs of our company, rather than the company having to adapt to the tool. It is also important when choosing a product to consider after-sales and technical support, and with RemedyForce, we are confident of having a quick and efficient solution to each of the inquiries we make through BMC support, which offers support in Spanish, making the task even easier. The continuous improvements that adapt to user requests also make RemedyForce a highly recommended tool for your organization. Review collected by and hosted on G2.com.

They should add "restore points" for the application, as this would be very useful in terms of security. Review collected by and hosted on G2.com.

I like the fact that you can change an incident to a request without having to cancel the incident ticket, it provides a seamless experience when working on tickets. Review collected by and hosted on G2.com.

You cannot see who is viewing the ticket (like Service Now)- which can cause some hiccups if multiple people are trying to update the ticket or assign it to theirselves at the same time. Review collected by and hosted on G2.com.

Building on Salesforce allows easy report generation and users are in single environment consistent with other business apps Review collected by and hosted on G2.com.

The interface layout looks tired. Page layouts are bland and old looking but really no big deal. Review collected by and hosted on G2.com.

Since remedyforce is built on the Salesforce platform, the same admin and developers can support both tools. Super easy to connect your front line customer teams who work cases, to your backline Devops teams who work incidents, enabling full visibility to issues across your entire organization. Managing service requests across the enterprise was also a great add. We have finance, HR, facilities, legal as well as IT leveraging the ticketing. Review collected by and hosted on G2.com.

Some of the heavier aspects of ITSM require add on tools - data center discovery, etc. Also the knowledgebase is pretty basic text, no pictures, videos. Review collected by and hosted on G2.com.

Nice to manage technical tasks via tickets and workflows, assigning tasks to particular person or whole teams. Review collected by and hosted on G2.com.

The UI is not very friendly: internal apps' tabs inside browser tabs and inability to select text. Review collected by and hosted on G2.com.

The ease and flexibility of setting up the tool to meet our Customers needs. And the ability to access to tool from any internet connection or smart-device. Review collected by and hosted on G2.com.

The change approval groups and they interface with the "APP". Review collected by and hosted on G2.com.

Cloud syncing across platforms. CS quick solutions. Review collected by and hosted on G2.com.

Upgrading is a bear. It took my entire team over a week to upgrade our systems. booo! Review collected by and hosted on G2.com.

While being on Salesforce, remedyforce is easy to adapt. Review collected by and hosted on G2.com.

Automating things on service request is difficult to implement since the service request UI is not highly configurable. Review collected by and hosted on G2.com.