SG

Satya G.

Senior DevOps / Mobille Release Engineer

Mid-Market (51-1000 emp.)

7/27/2026

"Solid ITSM for Salesforce-first teams"

3/5

What do you like best about BMC Helix Remedyforce?

It delivers ITSM natively on Salesforce, which is a strong fit for teams already living in that ecosystem. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

somewhat bound to Salesforce limits and workflows, and it can feel less flexible than a standalone enterprise ITSM suite. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

9/15/2023

"BMC Helix Remedyforce personal experience review"

4/5

What do you like best about BMC Helix Remedyforce?

What I like best about BMC Helix Remedyforce are the following key features:

Ease of Use: Many users find BMC Helix Remedyforce to be exceptionally user-friendly. Its intuitive interface simplifies navigation and task execution, making it a breeze to work with.

ITIL Compliance: BMC Helix Remedyforce is meticulously designed to align with ITIL (Information Technology Infrastructure Library) best practices. This alignment is highly valuable for organizations seeking to enhance their IT service management processes.

Reporting and Analytics: The platform boasts powerful reporting and analytics tools. These tools empower users to gain valuable insights into their IT service performance, facilitating data-driven decision-making.

Community and Support: One aspect I particularly appreciate is the strong support ecosystem around BMC Helix Remedyforce. The availability of a BMC user community and comprehensive support resources greatly aids users in troubleshooting issues and deepening their understanding of the platform Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

One common challenge I have experience as users is the learning curve. For new users or administrators without prior experience with BMC products, there can be a learning curve in understanding all the features and functionalities.

Another issue I have encountered is customization limitations. While the platform offers customization options, it may not support all the specific customizations that some organizations require.

Integration challenges can also be a concern. Integrating BMC Helix Remedyforce with other existing systems and tools may require additional effort and resources.

Additionally, users looking for robust mobile capabilities may find that the mobile app provided by BMC Helix Remedyforce has limitations compared to the desktop version. Review collected by and hosted on G2.com.

What problems is BMC Helix Remedyforce solving and how is that benefiting you?

BMC Helix Remedyforce is a solution designed to address various common challenges in IT service management (ITSM) and help desk operations. It offers several benefits that I find particularly valuable in my role:

One significant advantage is the platform's ability to streamline ITSM processes. This means that I can handle tasks like incident management, change management, and problem management more efficiently and effectively. As a result, we experience improved IT service delivery and reduced downtime, which benefits both our IT teams and end-users.

Additionally, BMC Helix Remedyforce enhances incident resolution. It facilitates faster and more accurate incident resolution, which translates to reduced downtime, increased user satisfaction, and improved overall productivity for our IT teams and end-users.

The platform also contributes to improving request fulfillment. It allows us to create and manage a service catalog, making it much simpler for end-users to request IT services and resources. This streamlines the request process, enhancing the overall user experience.

Moreover, I appreciate that BMC Helix Remedyforce aligns with ITIL best practices. This alignment addresses the issue of inconsistent or ad-hoc IT processes, helping our organization establish standardized processes that enhance service quality and reduce potential risks. Review collected by and hosted on G2.com.

AS

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

4/1/2024

"Good tracking/ticketing system for employee/customers to use."

3.5/5

What do you like best about BMC Helix Remedyforce?

Tracking and reporting. Back up of history of requests. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

More options for uploading/attaching documents. More dashboard features would be nice. Review collected by and hosted on G2.com.

PM

Padhma M.

Machine Learning Consultant

Enterprise (> 1000 emp.)

6/2/2023

"BMC Helix Remedyforce Review"

5/5

What do you like best about BMC Helix Remedyforce?

BMC Helix Remedyforce is a change and incident management software. The product can be customized as per institutional needs and the ease of flexibility and speed was incredible. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

There are latency issues with the product. Sometimes we would get logged out while using the product and it can take several minutes to log in again. The UI of admin console is not simple to use. Review collected by and hosted on G2.com.

What problems is BMC Helix Remedyforce solving and how is that benefiting you?

A major part of my role was in infrastructure change management and incident reporting. This product was a crucial piece of my workflow. By integrating it with zOS, we were able to track incidents more efficiently and we were able to respond to critical incidents at a faster pace. Setting up custom alerts and notifications for admins by integrating it with Outlook was also easy. Creating, managing, and searching for new changes within the change management console is quite easy, even novice users can get started with very little training. The product has incident management, change management, and service requests all in one place which makes it further easier to process tasks. We could connect stakeholders across the entire organization to manage changes and requests as it enables us to move tickets from one queue to another without much hassle. Review collected by and hosted on G2.com.

CF

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/16/2023

"Efficient ITSM Solution with Automation Focus: A Review of BMC Helix Remedyforce"

3.5/5

What do you like best about BMC Helix Remedyforce?

BMC Helix Remedyforce stands out compared to competitors due to its strong focus on automation, user-friendly interface, and robust integration capabilities. However, some users might find its initial setup and customization more complex than some of its competitors. It's essential to consider specific organizational needs and priorities when comparing it to other ITSM solutions. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

Based on user feedback, some users have mentioned that the initial setup and customization process of BMC Helix Remedyforce can be more complex and time-consuming compared to other ITSM solutions. Additionally, while the platform offers robust reporting and analytics tools, there might be a learning curve for fully utilizing these features effectively. Keep in mind that individual experiences can vary, and it's essential to assess how these potential drawbacks align with your organization's requirements. Review collected by and hosted on G2.com.

What problems is BMC Helix Remedyforce solving and how is that benefiting you?

BMC Helix Remedyforce addresses several key challenges in IT Service Management. It streamlines ticket management and automation processes, leading to quicker issue resolution and improved operational efficiency. The platform's integration capabilities also promote seamless communication between different teams and systems, reducing silos. Additionally, its reporting and analytics tools provide valuable insights into service performance, aiding data-driven decision-making. By solving these challenges, organizations can enhance their overall IT service quality, optimize resource allocation, and ultimately improve customer satisfaction. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/5/2023

"Amazing Tool for ITSM"

5/5

What do you like best about BMC Helix Remedyforce?

It is very well designed and helpful for ticket management as well as problem management. We use it daily and find it comfortable to use than any other ITSM in the market Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

There are no demerits about this platform. It is near to perfect and highly necessary for our company to achieve our problem and ticket solving goals and analyse the ticket data Review collected by and hosted on G2.com.

PK

Pranav K.

ServiceNow Developer

Mid-Market (51-1000 emp.)

9/2/2023

"BMC Helix Remedyforce the best IT Service Management tool"

5/5

What do you like best about BMC Helix Remedyforce?

BMC Helix Remedyforce tool is the best tool which is a comprehensive and scalable and cost-effective solution. It is very good solution for Incident management, Change Management and Problem Management. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

NA - I dont have any dislikes to share.. Review collected by and hosted on G2.com.

KY

Krishnakant Y.

Linux Support Engineer

Small-Business (50 or fewer emp.)

8/23/2023

"Provide Advance Solution"

4/5

What do you like best about BMC Helix Remedyforce?

It helps to detect cluster of recurring incidents for intuitive analysis and streamlining of problems management and this is the most helpful. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

It has been uploaded to work within Helix technology. It now can be hosted in the cloud which the ux for BMC remedy is user-centric. Review collected by and hosted on G2.com.

SS

Shubham S.

Senior Technical Analyst

Small-Business (50 or fewer emp.)

8/31/2023

"It was a great experience"

4.5/5

What do you like best about BMC Helix Remedyforce?

It is delivered in cloud or on premises. It makes the power of AI, ML and automation accessible and affordable. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

Little on the expensive side. Solution needs to be more intelligent and usr friendly. Review collected by and hosted on G2.com.

UA

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

8/24/2023

"Review for BMC Helix Remedyforce"

4/5

What do you like best about BMC Helix Remedyforce?

This product allows customization as per needs and has easy of use for users. It has good user interface. Most useful to manage incident, change and problem. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

Console is very old. It has been seen occasionally that it takes longer time to create ticket. Sometimes it can be time consuming when compared to other ITSM products. Review collected by and hosted on G2.com.