--- title: BMC Helix Remedyforce Reviews meta\_title: 'BMC Helix Remedyforce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how BMC Helix Remedyforce works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 49 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BMC Helix Remedyforce Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by BMC Helix Remedyforce but has limited features. Are you part of the BMC Helix Remedyforce team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value. * * * Seller [BMC Helix](https://www.g2.com/sellers/bmc-helix) Discussions [BMC Helix Remedyforce Community](https://www.g2.com/products/bmc-helix-remedyforce/discuss) Solution Type All-in-One Overview by Kayleigh Kannady (Lead Marketing Program Manager at BMC Software) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bmc-helix-remedyforce/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Ivanti Neurons for ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivanti Neurons for ITSM") Ivanti Neurons for ITSM 4/5(295) ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/bmc-helix-remedyforce/competitors/alternatives) ## User Insights Average based on 49 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Enterprise (\> 1000 emp.) 12/31/2015 "BMC Remedy Force" 2.5/5 What do you like best about BMC Helix Remedyforce? Integrated with SaleForce for use as Service Desk solution Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Could be a little more end-user friendly when integrated with Sales Force Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: Allow for some extra time to train employees who will be using RemedyForce. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Using as a help desk management tool. It's readily accessible and available through the internet Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/1/2015 "Not an ideal ticketing system" 2.5/5 What do you like best about BMC Helix Remedyforce? Ticketing system can be useful if it has a solid foundation, if the RemedyForce developer took their time and look at every little detail while developing the platform it would be a fantastic tool for the IT word. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? RemedyForce's UI is not easy to use, there are too many hidden options and if you have never used it you'll never know it's there. There's a lot of error that gets generated by the platform, one example is that when closing the ticket as agent sometimes it won't let you saying you're not the ticket owner. There's a lot of bug within this system and no one can fix it. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: I would highly recommend consult a more experienced BMC Remedy Developer, take the necessary time and procedure to build your own platform. The more time and effort you put on deploying BMC the more success you'll gathered at the end. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Although BMC Remedy is newer, I still like the simplicity of Altiris ticketing system, I wouldn't say this has solved many of our business problems. As I mentioned previously if BMC Remedy was build on a solid foundation it can be a great tool, but most BMC Remedy developer does not care to build you a Solid ticket system instead you'll have a working ticket system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 1/13/2016 "My experience" 4/5 What do you like best about BMC Helix Remedyforce? I like that it encompasses change problem incident inventory and everything can be associated Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Can be difficult to locate records of are not familiar 28th the product Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? One software for everything Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 10/15/2014 "Streamlined Troubleshooting" 5/5 What do you like best about BMC Helix Remedyforce? Since we began using Remedy Force, the ability to create, track, and resolve IT issues has been streamlined, making a much more effective way for users to find and receive help. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Nothing, it's a great product. I have not dislikes at this point. However, would be improved with additional GUI to track where a service request is within the pipeline. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: This allows tracking of service needs across multiple locations. It allows reps to see where a problem is within the pipeline. Overall, very easy to use and manage. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? IT needs across widely separated campuses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 10/14/2014 "Slow, inconvenient, no flow." 0/5 What do you like best about BMC Helix Remedyforce? Availability to login from anywhere around the web. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Works slow, feels inconvenient to use. For example one must visit the ticket to assign, change status as there is no easy way to do this. The ticket is slow to open, the page always reloads all content. I also found it hard to search through existing support cases. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: Also consider the cost of implementing the solution as we found the setup docs were for an earlier version. Support suggested we get a consultant in to complete the solution. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? ICT Team incident management. Request fulfillment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lindsay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay H.") LH Lindsay H. Business Analyst E-Learning Mid-Market (51-1000 emp.) 10/14/2014 "OK for admins, not very user-friendly" 1/5 What do you like best about BMC Helix Remedyforce? Issue tracking & assignment, lookup features to connect issue submission to locations and users Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? lack of advanced search features make finding submitted issues frustrating and time-consuming Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: Explore other options if you want good issue search and a user-friendly interface Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? IT problems at a large public school Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Philanthropy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Philanthropy") EP Verified User in Philanthropy Mid-Market (51-1000 emp.) 10/16/2014 "RemedyForce" 5/5 What do you like best about BMC Helix Remedyforce? Built on ITIL best practices - and easy to implement. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? In the process of implementing - unknown dislikes at this time. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Service Management improvement in the organization Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software 11/20/2013 "Remedyforce breaks when Salesforce run their upgrades" 1/5 What do you like best about BMC Helix Remedyforce? The knowledge base is helpful and the self-service support portal (Magic) is streamlined and organized. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? support line and entry-level support not helpful Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? case/incident management and transparency. none so far. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 9/7/2012 "Who says the marquee tag is dead?" 1/5 What do you like best about BMC Helix Remedyforce? Seemed like there was some potential to solve ITIL helpdesk problems. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? It's this super-specialized tool for ITIL-based support organizations that also want to use Salesforce to manage their support. Salesforce is pretty bad at support. There are way better solutions all around. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: Look elsewhere. Review collected by and hosted on G2.com. Show More 8/14/2013 Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bmc-helix-remedyforce/pricing) BMC Helix Remedyforce Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(297) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-bmc-helix-remedyforce) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/bmc-helix-remedyforce-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/bmc-helix-remedyforce-vs-spiceworks-cloud-help-desk) ##### ##### BMC Helix Remedyforce Features Incident Management Automate Ticket Routing Ticket Prioritization Reporting Dashboards Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Process Workflow [ View More Features ](https://www.g2.com/products/bmc-helix-remedyforce/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Best quality management software for tech companies](https://www.g2.com/discussions/what-s-the-best-quality-management-software-for-tech-companies)[Which scientific data management systems include integrated laboratory notebook features for enterprise buyers assessing total cost of ownership?](https://www.g2.com/discussions/which-scientific-data-management-systems-include-integrated-laboratory-notebook-features-for-enterprise-buyers-assessing-total-cost-of-ownership%20)[What is the most affordable video advertising software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-advertising-software-for-smbs) [what are digital experience platforms](https://www.g2.com/discussions/what-are-digital-experience-platforms-help-needed)[Top platforms for real-time container issue detection](https://www.g2.com/discussions/top-platforms-for-real-time-container-issue-detection)[Paessler PRTG vs Zabbix vs Pandora FMS for a small IT team: which gives the best visibility without a full-time admin?](https://www.g2.com/discussions/paessler-prtg-vs-zabbix-vs-pandora-fms-for-a-small-it-team-which-gives-the-best-visibility-without-a-full-time-admin) [Show MoreShow Less](javascript:void(0);)