--- title: BMC Helix Remedyforce Reviews meta\_title: 'BMC Helix Remedyforce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how BMC Helix Remedyforce works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 49 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BMC Helix Remedyforce Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by BMC Helix Remedyforce but has limited features. Are you part of the BMC Helix Remedyforce team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value. * * * Seller [BMC Helix](https://www.g2.com/sellers/bmc-helix) Discussions [BMC Helix Remedyforce Community](https://www.g2.com/products/bmc-helix-remedyforce/discuss) Solution Type All-in-One Overview by Kayleigh Kannady (Lead Marketing Program Manager at BMC Software) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bmc-helix-remedyforce/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Ivanti Neurons for ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivanti Neurons for ITSM") Ivanti Neurons for ITSM 4/5(295) ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/bmc-helix-remedyforce/competitors/alternatives) ## User Insights Average based on 49 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/18/2018 "BMC Remedyforce for Incident Management" 5/5 What do you like best about BMC Helix Remedyforce? BMC Remdedy is Built on ITIL best practices and easy to implement.It encompasses change problem incident inventory and everything can be associated.Issue tracking & assignment, lookup features to connect issue submission to locations and users Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? I didn't like user interface design and it is unresponsive at times.There are many hidden options and if you have never used it you'll never know it's there.The ticket is slow to open, the page always reloads all content. I also found it hard to search through existing support cases. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: Keep it simple. Start with the ticketing system and once you get that, then add additional functionality.Consider the active service monitoring options you will require and if you need professional services as it is far better to have the same group provide both - to avoid the tennis game of responsibility.It is important to define the operational process and roles for various intended users before you give them access to SN. Ensure clear cut roles for support users. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Incident tickets can be categorized and tracked as well as reporting features are amazing to be able to keep track of metrics.Tracking, routing, and follow up survey of IT trouble tickets.I wouldn't say this has solved many of our business problems. As I mentioned previously if BMC Remedy was build on a solid foundation it can be a great tool, but most BMC Remedy developer does not care to build you a Solid ticket system instead you'll have a working ticket system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 7/30/2018 "Good platform for ticketing and asset management" 4.5/5 What do you like best about BMC Helix Remedyforce? The system is easy to navigate. For our CMDB we have ours setup to import data from other applications such as our NAC in order to give us the best visibility into our network assets. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? I personally don't care for much or use the 'Chatter' feature. This is most likely a personal preference vs a deficiency. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? We have built our CMDB using BMC Remedyforce. Allows us to better manage our assets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Daniel N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel N.") DN Daniel N. Diseñador Web Lenguaje HTML5/CSS3 Import and Export Enterprise (\> 1000 emp.) 6/21/2017 "Great ability to generate reports easily and completely customized processes" 4.5/5 What do you like best about BMC Helix Remedyforce? Since RemedyForce was implemented in our organization, the ability to easily generate customized reports for the user stands out, allowing the use of reliable statistics to improve processes and achieve better customer support service. The wide variety of filters, report exports, and real-time dashboards make this feature one of the most notable of the tool. Another highlight is the ability to customize templates, workflows, notifications, and other useful processes for the organization, ensuring that the tool perfectly adapts to the needs of our company, rather than the company having to adapt to the tool. It is also important when choosing a product to consider after-sales and technical support, and with RemedyForce, we are confident of having a quick and efficient solution to each of the inquiries we make through BMC support, which offers support in Spanish, making the task even easier. The continuous improvements that adapt to user requests also make RemedyForce a highly recommended tool for your organization. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? They should add "restore points" for the application, as this would be very useful in terms of security. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? We have managed to make the ticket system more efficient, being able to adapt it completely to our requirements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 4/5/2018 "Works great but could be better" 3.5/5 What do you like best about BMC Helix Remedyforce? I like the fact that you can change an incident to a request without having to cancel the incident ticket, it provides a seamless experience when working on tickets. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? You cannot see who is viewing the ticket (like Service Now)- which can cause some hiccups if multiple people are trying to update the ticket or assign it to theirselves at the same time. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: N/a Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Creating tickets, pulling tickets all IT related to support the employees in a corporate environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 1/28/2018 "Straightforward IT Ticket Solution" 4/5 What do you like best about BMC Helix Remedyforce? Building on Salesforce allows easy report generation and users are in single environment consistent with other business apps Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? The interface layout looks tired. Page layouts are bland and old looking but really no big deal. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Tracking, routing, and follow up survey of IT trouble tickets. Using Salesforce allows single sign on with other apps so user can view and update ticket easily and fill out a survey at the end in single environment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pauline M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pauline M.") PM Pauline M. VP Enterprise Business Technology Computer Software Enterprise (\> 1000 emp.) 9/21/2016 "If you have Salesforce, you need Remedyforce for your IT teams" 4/5 What do you like best about BMC Helix Remedyforce? Since remedyforce is built on the Salesforce platform, the same admin and developers can support both tools. Super easy to connect your front line customer teams who work cases, to your backline Devops teams who work incidents, enabling full visibility to issues across your entire organization. Managing service requests across the enterprise was also a great add. We have finance, HR, facilities, legal as well as IT leveraging the ticketing. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Some of the heavier aspects of ITSM require add on tools - data center discovery, etc. Also the knowledgebase is pretty basic text, no pictures, videos. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: Fast to implement. Does not require heavy admin. Flexible. If you know Salesforce, you can easily assimilate Remedyforce. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Having a single request portal for the company leveraging the ticketing from Remedyforce has really made it easy for end users and so much better for tracking things that trying to find them in email. If you have a request, put it in Remedyforce and we can track it, report on it, leverage chatter, etc. This has saved hours of time for teams - end of month reporting went from 2-3 days of prep down to realtime execution any time we need them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dmitry M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmitry M.") DM Dmitry M. Hands-on Development Manager Computer Software Mid-Market (51-1000 emp.) 4/26/2017 "Decent tool for task management" 4/5 What do you like best about BMC Helix Remedyforce? Nice to manage technical tasks via tickets and workflows, assigning tasks to particular person or whole teams. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? The UI is not very friendly: internal apps' tabs inside browser tabs and inability to select text. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? tracking IT related tasks and changes to infrastructure Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rick G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick G.") RG Rick G. Sr. Manager, GSIT Service Management Team Information Technology and Services Enterprise (\> 1000 emp.) 8/26/2016 "Fast, Easy, and Access from anywhere" 5/5 What do you like best about BMC Helix Remedyforce? The ease and flexibility of setting up the tool to meet our Customers needs. And the ability to access to tool from any internet connection or smart-device. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? The change approval groups and they interface with the "APP". Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: I highly recommend anyone looking at a Helpdesk/Service Management tool to take a hard look at Remedyforce. You won't be sorry. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? We needed a robust and agile tool for our Service Management needs. Remedyforce fit that bill perfectly. Our set-up and rollout to Production status was very quick with little to no issues. Within the first 30 days of rollout we saw a huge increase in Customer satisfaction with Service Management processes and polices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/30/2016 "Remedyforce - Enterprise solutions for larger companies" 3.5/5 What do you like best about BMC Helix Remedyforce? Cloud syncing across platforms. CS quick solutions. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Upgrading is a bear. It took my entire team over a week to upgrade our systems. booo! Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: Oracle Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? CS tickets. Quicker KB searches Review collected by and hosted on G2.com. Show More 9/8/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/24/2016 "Great tool and easy to adapt and implement." 3/5 What do you like best about BMC Helix Remedyforce? While being on Salesforce, remedyforce is easy to adapt. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Automating things on service request is difficult to implement since the service request UI is not highly configurable. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Reporting was a major problem we had in past and was able to solve it with remedyforce. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bmc-helix-remedyforce/pricing) BMC Helix Remedyforce Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-bmc-helix-remedyforce) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/bmc-helix-remedyforce-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/bmc-helix-remedyforce-vs-spiceworks-cloud-help-desk) ##### ##### BMC Helix Remedyforce Features Incident Management Automate Ticket Routing Ticket Prioritization Reporting Dashboards Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Process Workflow [ View More Features ](https://www.g2.com/products/bmc-helix-remedyforce/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Best quality management software for tech companies](https://www.g2.com/discussions/what-s-the-best-quality-management-software-for-tech-companies)[Which scientific data management systems include integrated laboratory notebook features for enterprise buyers assessing total cost of ownership?](https://www.g2.com/discussions/which-scientific-data-management-systems-include-integrated-laboratory-notebook-features-for-enterprise-buyers-assessing-total-cost-of-ownership%20)[What is the most affordable video advertising software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-advertising-software-for-smbs) [what are digital experience platforms](https://www.g2.com/discussions/what-are-digital-experience-platforms-help-needed)[Top platforms for real-time container issue detection](https://www.g2.com/discussions/top-platforms-for-real-time-container-issue-detection)[Paessler PRTG vs Zabbix vs Pandora FMS for a small IT team: which gives the best visibility without a full-time admin?](https://www.g2.com/discussions/paessler-prtg-vs-zabbix-vs-pandora-fms-for-a-small-it-team-which-gives-the-best-visibility-without-a-full-time-admin) [Show MoreShow Less](javascript:void(0);)