--- title: BMC Helix Remedyforce Reviews meta\_title: 'BMC Helix Remedyforce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how BMC Helix Remedyforce works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 49 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BMC Helix Remedyforce Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by BMC Helix Remedyforce but has limited features. Are you part of the BMC Helix Remedyforce team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value. * * * Seller [BMC Helix](https://www.g2.com/sellers/bmc-helix) Discussions [BMC Helix Remedyforce Community](https://www.g2.com/products/bmc-helix-remedyforce/discuss) Solution Type All-in-One Overview by Kayleigh Kannady (Lead Marketing Program Manager at BMC Software) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bmc-helix-remedyforce/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Ivanti Neurons for ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivanti Neurons for ITSM") Ivanti Neurons for ITSM 4/5(294) ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/bmc-helix-remedyforce/competitors/alternatives) ## User Insights Average based on 49 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Swarup G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swarup G.") SG Swarup G. Network Engineer Enterprise (\> 1000 emp.) 8/17/2023 "Very easy to use" 5/5 What do you like best about BMC Helix Remedyforce? It's simple fast and easy to understand, everyone can use BMC helix Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Should be more flexible, sometimes taking more time to create a ticket Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Its really easy to understand, its reduce project time and on time resolution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/31/2023 "BMC Helix is Best tool that I used so far" 5/5 What do you like best about BMC Helix Remedyforce? Even non-technical people will find it simple to use and configure. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? The search functionality may be improved. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? BMC Helix - it works in the cloud to address a number of issues, including incident management, problem management, change management, service level management, and self-service portal. It can assist businesses in increasing customer happiness, cutting expenses, and optimising IT processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/15/2023 "RemedyForce is now a Legacy Tool" 3/5 What do you like best about BMC Helix Remedyforce? Remedyforce is useful for Incident, Change and Problem management. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? It's console is too old now. With the latest tools like service now, remedyforce is way behind. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? We are currently using it for Incident Management, Change Management and Problem Management. but soon we will be moving into Service Now. Review collected by and hosted on G2.com. Show More 7/5/2023 Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/31/2023 "Helix review" 5/5 What do you like best about BMC Helix Remedyforce? It is a very easy to use ticket management tool. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Nothing to dislike, it is very useful and easy to use. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Problem management and data analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Siddharth k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddharth k.") SK Siddharth k. Senior Developer Enterprise (\> 1000 emp.) 8/17/2022 "Review for Remedy" 3.5/5 What do you like best about BMC Helix Remedyforce? To start Remedy helps us to work on Incidents and Tasks that are assigned to us and it provides us with a priority which is very useful to work on the critical/high tickets first. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Remedy User Interface does not provide a good impression and it is very slow in some cases. The remedy makes life difficult to work sometimes because it takes forever to load and we could not have multiple tabs too. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Remedy has recently upgraded related to tasks. But it needs more user-friendly updates which would be helpful. The major benefit for me would be using queue's which can be created with filters Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Praveen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen K.") PK Praveen K. Manager - IT operations Small-Business (50 or fewer emp.) 12/15/2022 "1# ITSM tool" 5/5 What do you like best about BMC Helix Remedyforce? Its very easy to monitor support tickets and assign to support engineers. Also Advanced dashboards, reports and analytics Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Unnecessary mandatory fields in each ITSM module, make itslow Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? Autogenerated tickets from support email makes easy to track and assign tickets and resolve all incidents on time Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shishir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shishir K.") SK Shishir K. Deputy Manager Enterprise (\> 1000 emp.) 12/30/2021 "Good Ticket management Software" 4/5 What do you like best about BMC Helix Remedyforce? I have been using BMC Remedyforce for tracking and reporting incident tickets from long time. The best part is that we don't need to switch between windows to update multiple tickets. It allows to open and track multiple tickets at same time. It also manages to integrate messaging via multiple channel like mail, skype etc. It make the work very productive. The only thing which i didn't like is that it has very outdated and slow UI. It feels like we are still working in Win XP era. Hope this will be resolved in future versions Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? The worst part is that the UI is very poor. Some time it gets stuck as well. There is a desparate need to move to modern UIand make this product stand out in front of competition Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? It helps in IT service management across the organization. Any member facing any IT related issue can raise ticket on this SW and it gets routed to right support engineer to solve it. The best part is that we can create multiple rules so we need to provide very minimum effort for allocation of ticket as it gets auto routed to right user. It provides overall view on how is the ticket progressing Review collected by and hosted on G2.com. Show More 1/11/2022 Validated ReviewerIncentivizedSource: G2 invite ![Nikhil Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikhil Kumar S.") NS Nikhil Kumar S. Solutions Architect and COE Lead Enterprise (\> 1000 emp.) 12/14/2021 "A good competitor to Service Now" 4.5/5 What do you like best about BMC Helix Remedyforce? Complete solution which not only includes ITSM feature but monitoring as well along with capacity planning, APM, Network and Server automation and many more. BMC has great flexibility when it comes to customization. Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? BMC is still using some of the old technologies which had issues in past as well as there are some of products which did not worked in past but now they are bundled with Helix which should be worked upon rather than just re-labelling them. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: If you are a lover of BMC products and been using their products such as BMC BEM/BPPM, Truesight, Remedy etc then this is the tool for you. If you are also looking for an alternative of Service Now then again this is the tool for you. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? 1. Infrastructure Monitoring. 2. Network Monitoring. 3. Event Management and Event Intelligence 4. ITSM work flows 5. Capacity Optimization. 6. APM monitoring. 7. Automation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harsimranjeet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsimranjeet S.") HS Harsimranjeet S. Analyst-IT Enterprise (\> 1000 emp.) 8/7/2022 "Comeback by BMC to compete with ServiceNow" 3.5/5 What do you like best about BMC Helix Remedyforce? Advanced dashboards, reports and analytics Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? Unnecessary mandatory fields in each ITSM module, make it bulky and slow. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? SLAs and related notifications are very useful to track high and critical incidents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rekha Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rekha Y.") RY Rekha Y. Development Team Lead Enterprise (\> 1000 emp.) 12/15/2021 "Comeback of BMC" 4/5 What do you like best about BMC Helix Remedyforce? SaaS Platform, Itegrated products with new packaging, complete solution right from monitoring, analysis, ITSM and predictive. BMC has good trust build in customer good to see they come up with SaaS version of their products Review collected by and hosted on G2.com. What do you dislike about BMC Helix Remedyforce? some tools are not improved as they were supposed to be in SaaS. They are just packaged with same feature gaps. With new version customers expect some improvement over the others which was not the case here. Review collected by and hosted on G2.com. Recommendations to others considering BMC Helix Remedyforce: BMC is a stable product and old player in the arena of ITSM, Event Management and monitoring. If you are looking for one vendor, one tool solution then BMC is the one. Review collected by and hosted on G2.com. What problems is BMC Helix Remedyforce solving and how is that benefiting you? End to End IT operations management. We are using BMC for Monitoring (Patrol), Event Management (Truesight) and ITSM (Remedyforce). We use BMC platform and products for preditive intelligence as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/bmc-helix-remedyforce/pricing) BMC Helix Remedyforce Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-bmc-helix-remedyforce) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/bmc-helix-remedyforce-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/bmc-helix-remedyforce-vs-spiceworks-cloud-help-desk) ##### ##### BMC Helix Remedyforce Features Incident Management Automate Ticket Routing Ticket Prioritization Reporting Dashboards Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Process Workflow [ View More Features ](https://www.g2.com/products/bmc-helix-remedyforce/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Best quality management software for tech companies](https://www.g2.com/discussions/what-s-the-best-quality-management-software-for-tech-companies)[Which scientific data management systems include integrated laboratory notebook features for enterprise buyers assessing total cost of ownership?](https://www.g2.com/discussions/which-scientific-data-management-systems-include-integrated-laboratory-notebook-features-for-enterprise-buyers-assessing-total-cost-of-ownership%20)[What is the most affordable video advertising software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-video-advertising-software-for-smbs) [what are digital experience platforms](https://www.g2.com/discussions/what-are-digital-experience-platforms-help-needed)[Top platforms for real-time container issue detection](https://www.g2.com/discussions/top-platforms-for-real-time-container-issue-detection)[Paessler PRTG vs Zabbix vs Pandora FMS for a small IT team: which gives the best visibility without a full-time admin?](https://www.g2.com/discussions/paessler-prtg-vs-zabbix-vs-pandora-fms-for-a-small-it-team-which-gives-the-best-visibility-without-a-full-time-admin) [Show MoreShow Less](javascript:void(0);)