the ease of use. This profucts makes it easy for our team wto work together. One of the best thing about BMC footprint is the ease of Customization. you can customize anything you want. if Footprint doesnt have it you can get it Review collected by and hosted on G2.com.

i am not sure of what i dont like about it. like any new tool it takes a bit to get use to but once you get use to it its great! Review collected by and hosted on G2.com.

When possible, the use of templates has been implemented. I make use of these to save time and keep ticket documentation consistent.

Built in reporting functions.

Saved personal and public searches, this feature is used daily.

Auto lookup fields for user information.

Reliable online time and consistent performance during save functions and runing reports. Review collected by and hosted on G2.com.

The search function could be improved. There are times when I'm searching for a past ticket that I know exists but I may not know the contact name. The keyword search could use some improvement as it doesn't always find the expected results.

I'm not sure if this is a feature that's disabled by my organization but the ability to email the ticket submitter directly from the ticket would be beneficial. Review collected by and hosted on G2.com.

What I like most about footprints is the fact that it's easy to use. When the firm implement this great tool we were able to use it right away with little to no configuration. Just so easy to use Review collected by and hosted on G2.com.

Not much. I simply need to explore footprints a little more. I am pretty sure my complaints are not relevant Review collected by and hosted on G2.com.

I like the ability of email alerts. I do not have to be logged in to see when a ticket comes in. I am able to manage the full ticket lifecycle directlyl through email. Thsi comes in quite handy when you are on the road and do not have easy access to the full interface. Review collected by and hosted on G2.com.

The interface itself can be a bit slow to load, however it is fully customizable which can lead to improvements in speed. Review collected by and hosted on G2.com.

FootPrints is an IT ticketing systems that allows users to create quick descriptions and case templates, access knowldege base articles, easy escalation to various teams, as well as the ability to create reports containing comprehensive analysis of ticket data and customer satisfaction (surveys) all in one place. Review collected by and hosted on G2.com.

Sometimes the interface can be slow and when you open a case it opens in a different window vs. an additional tab. Review collected by and hosted on G2.com.

Footprints allows you run a variety of reports that are really helpful for analysis and improve the companies production Review collected by and hosted on G2.com.

When it comes to updating tickets footprint is a little bit slow. You can't use multiple computers or login more than one time. Review collected by and hosted on G2.com.

Reporting tools are simple but robust. Easy to save and pull later Review collected by and hosted on G2.com.

Some delays when trying to access different pages, but that might just be our volume Review collected by and hosted on G2.com.