The best thing about footprints is the ability to customize the software to your companies needs. The color choices use in the program are decent and easy on the eye. The program is web based and works in Google Chrome. Load times to get into the program are quick. Review collected by and hosted on G2.com.

Compared to previous used programs Footprints almost has too much and is too redundant. Moving up and down in a scrolling motion is not fast for help desk people and clicking on drop downs is slow. Time to notate documents has increased fifty percent. The search contacts function is very picky and requires typing things just right. Also spell check doesn't function. You get a line under words spelled wrong but no suggestions. This software almost has a beta feel to it. It's not polished, smooth, or easy to use for service desk techs. Review collected by and hosted on G2.com.

There's no "best" part of this software. It's not good software and I wouldn't recommend it Review collected by and hosted on G2.com.

I found the interface to be very clumsy and not intuitive at all. I would not recommend anyone install or use the software. Review collected by and hosted on G2.com.

Compiled and manages service request tickets. Review collected by and hosted on G2.com.

Slow, unpredictable, users have a hard time navigating and thus are more likely to not enter work orders. The information on each ticket is not organized in a methodical way. Review collected by and hosted on G2.com.

Using this software gives my team a clear and concise way of tracking customer data from what types of calls we get to tracking a call or an issue through everyone who's had contact with the customer Review collected by and hosted on G2.com.

There's not much. I think they could be better at customizing how notifications are sent to the assignee as well as optimizing the default Review collected by and hosted on G2.com.

The reliability of the website is excellent. Review collected by and hosted on G2.com.

The layout of the website could improve. I feel like the texts are small and the website should have more spacing. Review collected by and hosted on G2.com.

The overall interface of Footprints is fairly easy to pick up on. Out of all the things it has to offer, I would say that the layout is probably it's best feature, but only when it's tied to simple navigability. Review collected by and hosted on G2.com.

It doesn't work well in all browsers. It auto-updates, and often catches itself in a blank update loop. It gets hung up and has to be manually refreshed pretty frequently. Customizing tabs and searches is a bit of a headache and should be a lot easier, especially with drag and drop contenders within the same market. Review collected by and hosted on G2.com.

BMC FootPrints Service Core is flexible, powerful and relatively easy to customize. We have configured and operate EIGHT different workspaces all in the same platform. that makes it easy to copy, move and report across workspaces. Review collected by and hosted on G2.com.

We are currently on V 11.6.10 and the reporting function is my least favorite part. The workaround that I think ends up working the best in any service management product is to export the data to an external program for deeper evaluation and display. Review collected by and hosted on G2.com.

Customization capabilities are really awesome. Simultaneous workspaces can support multiple users from different geolocation. Review collected by and hosted on G2.com.

Provisioning capabilities can be improved. Review collected by and hosted on G2.com.

I can tracking service requests t hat come in. I can run reports to see where I need to emphasize any training. Easy to customize. Review collected by and hosted on G2.com.

There is nothing I dislike about this product. Review collected by and hosted on G2.com.

Easy learning curve, lots of customization options to tailer to specific needs of our help desk, easy to add users to a workspace and add permissions. Any issues can be address with looking into the community forums, contacting support and they can help by showing you step by step to solve any issue that you have. Review collected by and hosted on G2.com.

logouts while on tickets, sorting options, search is cumbersome in new version (v12) but improvements/workarounds seem to be possible. Review collected by and hosted on G2.com.