BMC Helix ITSM

BMC Helix ITSM Alternatives & Competitors

(255)3.6 out of 5

Looking for alternatives to BMC Helix ITSM? Tons of people want Service Desk Software to help with knowledge base/ticket integration, multi-channel access, and service management. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk Software that reviewers voted best overall compared to BMC Helix ITSM. Based on reviewer data you can see how BMC Helix ITSM stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshservice, Jira Service Management, SolarWinds Service Desk, and SysAid are the most popular alternatives and competitors to BMC Helix ITSM.

Top Alternatives to BMC Helix ITSM

  • Freshservice
  • Jira Service Management
  • SolarWinds Service Desk
  • SysAid
  • Spiceworks Help Desk

Top 20 Alternatives & Competitors to BMC Helix ITSM

    #1
    #1
  1. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with BMC Helix ITSM:
  2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with BMC Helix ITSM:

    John C S.
    JS
    Its rich number of features make this software a Swiss knife, it is highly configurable to work for various purposes, it can be used as a help desk, it service management tool, all on one platform...Read more

    Reviewers say compared to BMC Helix ITSM, Freshservice is:

    More usable
    Easier to set up
    Easier to admin
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with BMC Helix ITSM:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with BMC Helix ITSM:

    AF
    Nice clean interface for users and the helpdesk team.

    Reviewers say compared to BMC Helix ITSM, Jira Service Management is:

    More usable
    Better at support
    Easier to do business with
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with BMC Helix ITSM:
  6. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with BMC Helix ITSM:

    EF
    The product covers all aspects of an ITSM product and provides an ITIL framework. Easy to administer and comes with a defined set of reports. Asset management works well and the solution module is...Read more

    Reviewers say compared to BMC Helix ITSM, SolarWinds Service Desk is:

    More usable
    Easier to admin
    Easier to set up
    #4
    #4
  7. SysAid

    (412)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with BMC Helix ITSM:
  8. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with BMC Helix ITSM:

    UC
    Ease of use. Super quick on boarding. Great value for money.

    Reviewers say compared to BMC Helix ITSM, SysAid is:

    More usable
    Easier to admin
    Easier to set up
    #5
    #5
  9. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with BMC Helix ITSM:
  10. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with BMC Helix ITSM:

    TR
    First of all there are two options, first, on prem, second, cloud based. I used the on prem years ago and it was a solid product, even though it was free. Once the Cloud Helpdesk came out, it...Read more

    Reviewers say compared to BMC Helix ITSM, Spiceworks Help Desk is:

    Easier to set up
    Easier to admin
    More usable
    #6
    #6
  11. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with BMC Helix ITSM:
  12. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with BMC Helix ITSM:

    David D.
    DD
    Workflows automation nearly eliminated all previous financial and time overhead which the old solution, mostly manual processes, relied. It made my sales team's customer business run far more...Read more

    Reviewers say compared to BMC Helix ITSM, Ivanti Service Manager is:

    More usable
    Better at meeting requirements
    Better at support
    #7
    #7
  13. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with BMC Helix ITSM:
  14. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with BMC Helix ITSM:

    AH
    Its powerful integration with IT management apps , smart automation and extensive report capabilities

    Reviewers say compared to BMC Helix ITSM, ManageEngine ServiceDesk Plus is:

    More usable
    Easier to admin
    Easier to set up
    #8
    #8
  15. ServiceNow IT Service Management

    (158)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with BMC Helix ITSM:
  16. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with BMC Helix ITSM:

    UZ
    Now a days processes are more robust and requires an effective management tool so that everything remains on track and make sure compliance is achieved. ServiceNow provides set of permissions to...Read more

    Reviewers say compared to BMC Helix ITSM, ServiceNow IT Service Management is:

    Easier to admin
    More usable
    Easier to set up
    #9
    #9
  17. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with BMC Helix ITSM:
  18. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with BMC Helix ITSM:

    AH
    The tool simplifies complex processes through the use of managers and editors that make it simple to enact processes on the fly. The tool has a bunch of different out of the box capabilities that...Read more

    Reviewers say compared to BMC Helix ITSM, Cherwell ITSM is:

    Easier to admin
    Easier to do business with
    Better at support
    #10
    #10
  19. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response

    EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with BMC Helix ITSM:
  20. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with BMC Helix ITSM:

    EW
    EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just...Read more

    Reviewers say compared to BMC Helix ITSM, EasyVista Service Manager is:

    Easier to admin
    Better at support
    Easier to do business with
    #11
    #11
  21. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5

    Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with BMC Helix ITSM:
  22. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with BMC Helix ITSM:

    SJ
    HP Service Manager is a mature tool for all processes. That tool manages a very important volume of exchanges and records between stakholders of the IT. It is aligned with the requirements of an...Read more

    Reviewers say compared to BMC Helix ITSM, Micro Focus Service Management Automation X (SMAX) is:

    Easier to admin
    Easier to do business with
    More usable
    #12
    #12
  23. Clarity SM

    (35)3.9 out of 5

    Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with BMC Helix ITSM:
  24. Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with BMC Helix ITSM:

    Shayne Q.
    SQ
    The system is scalable to very large environments and is very reliable.

    Reviewers say compared to BMC Helix ITSM, Clarity SM is:

    Easier to do business with
    Easier to admin
    Better at meeting requirements
    #13
    #13
  25. iSupport Software

    (15)4.1 out of 5

    From end users to support representatives to managers, iSupport meets your needs.

    Categories in common with BMC Helix ITSM:
  26. From end users to support representatives to managers, iSupport meets your needs.

    Categories in common with BMC Helix ITSM:

    I
    Too early to say, but so far the SW is good and intuitive. The easy access to actual live people support is great; they iSupport people are quick and on target with assistance!

    Reviewers say compared to BMC Helix ITSM, iSupport Software is:

    Easier to do business with
    Better at support
    More usable
    #14
    #14
  27. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with BMC Helix ITSM:
  28. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with BMC Helix ITSM:

    CI
    Ease of use, good customer service. Updates about degraded softwares on social media, cool features related to ITSM.

    Reviewers say compared to BMC Helix ITSM, Zendesk Support Suite is:

    More usable
    Easier to set up
    Easier to admin
    #15
    #15
  29. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with BMC Helix ITSM:
  30. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with BMC Helix ITSM:

    EI
    The best aspect of Microsoft System Center products is that they are easy to include in a Microsoft Enterprise Agreement

    Reviewers say compared to BMC Helix ITSM, Microsoft System Center is:

    Easier to admin
    Better at meeting requirements
    More usable
    #16
    #16
  31. Axios Systems assyst

    (14)3.5 out of 5

    assystSaaS Web-Based Service Desk Solution

    Categories in common with BMC Helix ITSM:
  32. assystSaaS Web-Based Service Desk Solution

    Categories in common with BMC Helix ITSM:

    CI
    Nice GUI and process to follow all the ITSM process including incident, problem, change and Knowledge management.

    Reviewers say compared to BMC Helix ITSM, Axios Systems assyst is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #17
    #17
  33. GoToAssist

    (248)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with BMC Helix ITSM:
  34. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with BMC Helix ITSM:

    JH
    GotoAssist is a powerful program that is based on remote support service in areas of great importance, or briefly, where more frequent inconveniences originate, which is in the areas of market and...Read more

    Reviewers say compared to BMC Helix ITSM, GoToAssist is:

    Easier to set up
    More usable
    Easier to admin
    #18
    #18
  35. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with BMC Helix ITSM:
  36. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with BMC Helix ITSM:

    EL
    Seems to be pretty stable and just works when you need it to

    Reviewers say compared to BMC Helix ITSM, Kaseya VSA is:

    Easier to admin
    More usable
    Better at meeting requirements
    #19
    #19
  37. SolarWinds Web Help Desk

    (46)3.8 out of 5

    Web Help Desk & Asset Management Software.

    Categories in common with BMC Helix ITSM:
  38. Web Help Desk & Asset Management Software.

    Categories in common with BMC Helix ITSM:

    AE
    There are several features that are amazing with this product. We don't use all of them but the ones we do use are great. The best one I love is being able to look back on clients and all the...Read more

    Reviewers say compared to BMC Helix ITSM, SolarWinds Web Help Desk is:

    Easier to admin
    Easier to set up
    More usable
    #20
    #20
  39. Vivantio

    (95)4.1 out of 5

    Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with BMC Helix ITSM:
  40. Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with BMC Helix ITSM:

    Joanne M.
    JM
    I really like how easy vivantio is to use and to configure and design exactly how you need it for your business requirements, and if its not vivantio will make it happen.

    Reviewers say compared to BMC Helix ITSM, Vivantio is:

    Better at support
    Easier to admin
    More usable