Elad S.
ES
Elad S.
Director Of Engineering
Small-Business (50 or fewer emp.)
"Solid payments solution, interface can improve"
4/5
What do you like best about BlueSnap?

The solution is working solidly without issues, integration (hosted fields) was fairly simple.

Using the hosted fields solution, you can easily modify the look and feel of your payment form, it is very customizable.

They have a very easy way to test stuff in their staging environment, using test card numbers.

Their subscription service works flawlessly, and recurring payments seem to work just as you would expect.

Their IPN solution is very reliable and the webhook we have on our system is always called.

The money you earn is always transferred on time.

Customer support is responsive and helpful. Their documentation is pretty much very extensive and you should find everything you need to know there pretty easily. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Obsolete user interface in their dashboard, very mediocre reports.

It feels like the user interface is stuck in the 2000s, could really improve by much.

Their graphs are almost unusable, and the UX feels really old.

I wish there would be more examples of how to customize the payment form.

There is no way to see data about subscriptions from within their dashboard - in order to see and modify subscriptions, you have to make an API call, unfortunately. Review collected by and hosted on G2.com.

FM
Frank M.
VP Technology
Small-Business (50 or fewer emp.)
"Takes care of all the work"
5/5
What do you like best about BlueSnap?

I don't have to worry about billing, sales tax, or PCI compliance. The BlueSnap hosted checkout page takes care of everything for me. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Initially I would have liked the payments to go into my PayPal account, but I came to like the Payoneer account that was the imposed solution. Review collected by and hosted on G2.com.

Response from Marielle Mekkaoui of BlueSnap

Hi Frank, thanks so much for taking the time to review our product. We appreciate your positive feedback and are pleased that our solution is helping solve you and your customers payment needs!

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Has it's pro and con but works overall"
3.5/5
What do you like best about BlueSnap?

We no longer have to deal with failed payments Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Time to receive funds is too long........ Review collected by and hosted on G2.com.

GG
Galilee G.
President
Small-Business (50 or fewer emp.)
"BlueSnap got us up and running FAST!"
5/5
What do you like best about BlueSnap?

The customer service and documentation are impressive. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

There are limited business hours available for live customer service outside of Europe and the Middle East. There are fixed options for billing frequency for subscribers. We needed to bill every four months, and this option is not available. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"BlueSnap - new payment provider"
5/5
What do you like best about BlueSnap?

The ease and speed of onboarding is excellent - very fast compared to what we have experienced in the past. I also like the excellent communication from their Merchant Support to any queries! Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

I cannot see any downsides currently apart from you are not yet active in Asia Review collected by and hosted on G2.com.

MN
Manito N.
Enterprise (> 1000 emp.)
"It has integrations wit other similar online payment applications"
4/5
What do you like best about BlueSnap?

It has integrations with other similar online payment applications, which allows me to keep the general balance of my other accounts through a single application, without having to use each of them separately, its interface is quite easy to use and adapt to it, in a matter of a few minutes I could easily learn to use this tool and take advantage of all its functionalities, the initial configurations are quite simple and easy to carry out compared to other similar applications that require compliance quite complex processes to be able to use the application Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

There are some settings that cannot be made from the customer account, so I had to contact customer service on more than one occasion to help me with this, something a bit absurd in my opinion, since at the end of the account it is still your personal information as a user. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great company. Useful dashboard"
5/5
What do you like best about BlueSnap?

Easy to use dashboard. Very easy to work with and pull reports. Also, we haven't had any technical issues. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

I wish we could generate automatic reports instead of manually going in every month to get data. Review collected by and hosted on G2.com.

Response from Marielle Mekkaoui of BlueSnap

Hi there,

Thanks so much for your kind review of BlueSnap's All-in-One Payment Platform. We are very happy to hear your positive feedback and truly appreciate your business!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great partner to work with! Highly recommend!"
5/5
What do you like best about BlueSnap?

Bluesnap has very robust reporting that we haven't found with other payment processors. Good reporting is crucial to helping a company understand what's going on. We also are happy with the support that Bluesnap has provided, whether in implementation or online chat support it has been easy and quick to reach someone for help. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

No major issues come to mind. We have been very happy with the partnership. Review collected by and hosted on G2.com.

Keegan K.
KK
Keegan K.
Payments Analyst
Mid-Market (51-1000 emp.)
"BlueSnap is a milestone in the history of payment facilitators, a work of excellence"
5/5
What do you like best about BlueSnap?

During our time with BlueSnap, they have provided great service. Responsive, accessible, and proactive are all words I would use to describe BlueSnap. They have gone above and beyond in every interaction we have had with them. We particularly like their proactive mind set in alerting us to industry trends. We want a merchant service who is on top of--as you all know--the ever-changing processing industry and BlueSnap does this well. Oh, and not to mention their impressive lineup of products from account updater for subscription services to developer tools that give you access to APIs. It is rare that a merchant provider reflects what they most want to achieve--excellence to their merchants. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

The things we dislike about BlueSnap stem from their recent chargeback management partnership with Chargebacks911. The integration from using BlueSnap's reporting to Chargebacks911's is not as seamless as we would have hoped. We occasionally get errors stating that Chargebacks911 cannot be loaded at this time and to try again later. And although this error is rare, it still has occurred enough to make an impact on us. Review collected by and hosted on G2.com.

Response from Marielle Mekkaoui of BlueSnap

Hi Keegan,

Thanks so much for your positive review - we are thrilled to hear that you are happy with our services. Our team continues to work hard to improve our Platform and it's rewarding to hear that we are helping you grow your business a better way.

Additionally, we take customer feedback very seriously - and we appreciate your thoughts around our chargebacks partnership. We will make sure to relay this to our product team so that they can address and improve the functionality you have outlined here.

Verified User in Cosmetics
UC
Verified User in Cosmetics
Small-Business (50 or fewer emp.)
"The Best Competitor To Stripe!"
5/5
What do you like best about BlueSnap?

Bluesnap had a fairly easy underwriting process and quickly approved me for processing. They have great customer service as well. Integrations were very easy for our developers to get us setup within our CRM and other tools. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Their Paypal integration did not seem to have much documentation. Transaction reporting is a little bit difficult to figure out initially. Review collected by and hosted on G2.com.