The G2 on BlueSnap

BlueSnap Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find BlueSnap to be very easy to use with a user-friendly interface and efficient payment processes. (6 mentions)

Users consistently highlight the excellent customer support of BlueSnap, appreciating quick and thorough assistance for their needs. (4 mentions)

Users highlight the ease of payment processing with BlueSnap, appreciating its simplicity and competitive pricing. (4 mentions)

Users value the robust reporting capabilities of BlueSnap, facilitating effective tracking and insights for their businesses. (4 mentions)

Users appreciate the easy payment process with BlueSnap, enabling smooth transactions and reliable support. (3 mentions)

Users value the easy integrations of BlueSnap, streamlining transaction tracking across multinational operations seamlessly. (1 mentions)

Users face access limitations with BlueSnap, such as restricted API control and currency payout restrictions. (4 mentions)

Users express concern over limited international support, citing transaction restrictions and payout currency limitations. (3 mentions)

Users face transaction issues with BlueSnap, including payment rejections and currency restrictions limiting international operations. (3 mentions)

Users face limited international access with BlueSnap, experiencing transaction rejections and restrictions on cross-border payments. (2 mentions)

Users find BlueSnap lacking in integrated features, needing more advanced control for partner integrations and specific markets. (2 mentions)

Top Pros or Advantages of BlueSnap

1. Ease of Use

Users find BlueSnap to be very easy to use with a user-friendly interface and efficient payment processes.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Mindlessly easy"

What do you like about BlueSnap?

Payment button on invoices makes it super easy for clients that prefer e-checks or credit cards.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you like about BlueSnap?

BlueSnap just works. The cost is basically just the transaction fees as well, which makes BlueSnap very competitive compared to competitors that charg

2. Customer Support

Users consistently highlight the excellent customer support of BlueSnap, appreciating quick and thorough assistance for their needs.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you like about BlueSnap?

BlueSnap just works. The cost is basically just the transaction fees as well, which makes BlueSnap very competitive compared to competitors that charg

3. Payment Processing

Users highlight the ease of payment processing with BlueSnap, appreciating its simplicity and competitive pricing.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Mindlessly easy"

What do you like about BlueSnap?

Payment button on invoices makes it super easy for clients that prefer e-checks or credit cards.

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

4. Reporting

Users value the robust reporting capabilities of BlueSnap, facilitating effective tracking and insights for their businesses.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you like about BlueSnap?

Dedicated Account Manager, who knows our business, and which BlueSnap services are the right fit for us Scheduled bi-weekly check-ins for support and

5. Easy Payments

Users appreciate the easy payment process with BlueSnap, enabling smooth transactions and reliable support.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Mindlessly easy"

What do you like about BlueSnap?

Payment button on invoices makes it super easy for clients that prefer e-checks or credit cards.

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

6. Easy Integrations

Users value the easy integrations of BlueSnap, streamlining transaction tracking across multinational operations seamlessly.

See 1 mentions

See Related User Reviews

Mohamed K.

Small-Business (50 or fewer emp.)

5.0/5

"Accuracy and ease of transactions"

What do you like about BlueSnap?

It supports over 100 currencies, 29 languages, and numerous payment methods (credit cards, digital wallets like Apple Pay and Google Pay, and local pa

Top Cons or Disadvantages of BlueSnap

1. Access Limitations

Users face access limitations with BlueSnap, such as restricted API control and currency payout restrictions.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you dislike about BlueSnap?

BlueSnap is a payment processor. It's not a complete all-in-one solution. This is ok though! That's why you look to see who their partners are and int

2. Limited International Support

Users express concern over limited international support, citing transaction restrictions and payout currency limitations.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Madara S.

Mid-Market (51-1000 emp.)

4.5/5

"Great solution for multi-national companies"

What do you dislike about BlueSnap?

- The are restrictions on payouts made in various currencies for the same entity, based on transaction volume. It would be helpful to receive payouts

3. Transaction Issues

Users face transaction issues with BlueSnap, including payment rejections and currency restrictions limiting international operations.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Madara S.

Mid-Market (51-1000 emp.)

4.5/5

"Great solution for multi-national companies"

What do you dislike about BlueSnap?

- The are restrictions on payouts made in various currencies for the same entity, based on transaction volume. It would be helpful to receive payouts

4. Limited International Access

Users face limited international access with BlueSnap, experiencing transaction rejections and restrictions on cross-border payments.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Rahul s.

Enterprise (> 1000 emp.)

5.0/5

"Very well managed and integrating credit card payment platform"

What do you dislike about BlueSnap?

Restriction related to international card payments and sometimes rejection of transactions

5. Missing Features

Users find BlueSnap lacking in integrated features, needing more advanced control for partner integrations and specific markets.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you dislike about BlueSnap?

BlueSnap is a payment processor. It's not a complete all-in-one solution. This is ok though! That's why you look to see who their partners are and int

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Verified User in Internet

Small-Business (50 or fewer emp.)

11/10/2017

"I am a strong believer in Bluesnap, their support is better than other processors I have used"

5/5

What do you like best about BlueSnap?

The support is the best part. I have gotten to know a few of them personally. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

At this time there is nothing I dislike about bluesnap. I will be using them long term. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/6/2017

"Reasonable solution is you have absolutely no other options"

2/5

What do you like best about BlueSnap?

That it works. That it works. That it works. That it works. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Pricing policy, backend management, talk-through with WooCommerce Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/10/2017

"doing what I was after"

3.5/5

What do you like best about BlueSnap?

ability to use a credit card solution to grab our implementation fees Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

configuration of the account took too long with several reach outs to support Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

11/6/2017

"The monthly maintenance fee is ridiculous"

0.5/5

What do you like best about BlueSnap?

I guess the tracking links work... which is important. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

The $10 monthly affiliate account maintenance fee is pretty much unheard of in the industry. I've been an affiliate for 13 years and BlueSnap is the ONLY company out of dozens of networks and programs that I've ever seen charge something like that. Review collected by and hosted on G2.com.

Blair C.

Financial Controller

Mid-Market (51-1000 emp.)

10/4/2016

"Responsive customer support"

3.5/5

What do you like best about BlueSnap?

The BlueSnap team was very quick in getting us up and running with them when our previous credit card process failed. BlueSnap was quick to help us, even when the decision to switch was made on a Sunday morning. They have supported us throughout the whole process of implementing their API and have been available to help with any issues that arose along the way. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

While the UI has many very informative charts and tables that have helped us assess our customer base, the system lacks monthly accounting reports that easily summarise sales, fees and payouts that can we reconciled with in-house accounting data. Review collected by and hosted on G2.com.

What problems is BlueSnap solving and how is that benefiting you?

We deal with high-volume, low-value transactions. BlueSnap's competitive rates have reduced our selling costs on each transaction. They have also consolidated what use to be 4 payouts from in 3 different currencies to one payout, which has reduced banking fees and time spent reconciling multiple accounts and statements. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/22/2017

"Not a fan of this product"

1/5

What do you like best about BlueSnap?

Their support team is decent.

Their shopping cart is okay. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Overkill for 90%+ of Ecommerce providers

Clunky and confusing admin UI

Basically no integrations

Awful for SaSS products

Confusing to your customers Review collected by and hosted on G2.com.

Recommendations to others considering BlueSnap:

Look at other options first. Check out Stripe if you are a dev or have devs. Look at WooCommerce and Shopify also if you need a store/cart. There are tons of options out there that I think make more sense. Review collected by and hosted on G2.com.

What problems is BlueSnap solving and how is that benefiting you?

We can accept payments and fulfil orders with Bluesnap. Beyond that I feel like it provides no benefit and it more of a liability for us. Review collected by and hosted on G2.com.

Response from Kimberly Rowell (she/her) of BlueSnap

edit

We are sorry to read this. We take customer feedback and input very seriously. We would love to chat about how we can make sure you are getting the most out of the Powered Buy Platform. Please feel free to reach out to us at social@bluesnap.com so we can make things better.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

10/22/2016

"Good customer service, but not so friendly platform"

3/5

What do you like best about BlueSnap?

BlueSnap offers an online chat with a representative so their support is really good.

As for the platform itself, once you get used to the way they want you to operate everything it get's easier to use.

They also offer support to different currencies which is good for international vendors. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

I wasn't the person who set up the integration so I can not review that part.

When I just started using BlueSnap as a vendor it took me sometime to understand how the platform is built and how to operate it. Their onboarding process is not easy at all, and the UI should get a makeover soon, preferably from a UX expert. Hard to navigate, hard to find the information you need. Review collected by and hosted on G2.com.

Recommendations to others considering BlueSnap:

If you need a global payment service, BlueSnap is your answer. Their service is good as well as the support, I just wish they will re-design their user experience and interface to make everything easier to use. Review collected by and hosted on G2.com.

What problems is BlueSnap solving and how is that benefiting you?

We needed a global payment service where we can accept payments with different types of credit cards, paypal, alipay and wire transfers, while also supporting different currencies. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/19/2016

"BlueSnap and Bob Kairnes have been great to deal with. Zero hassle in the onboarding process. "

5/5

What do you like best about BlueSnap?

Onboarding and application was quick and easy. BlueSnap didn't require us to jump through endless hoops to apply, and support was always there to assist us. Response time was very quick and knowledgeable. Our development team appreciated the dedicated integration specialist assigned to our account and I liked that I could reach our consultant at any time with questions. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

I would always prefer an even faster underwriting wait time, but understand this is not always possible. Compared to past experiences with underwriting wait times, Blue Snap was certainly on the faster side. Review collected by and hosted on G2.com.

What problems is BlueSnap solving and how is that benefiting you?

We are expanding into Europe and BlueSnap will help our conversions in areas such as France. We are excited to have the ability to connect with multiple acquiring banks to increase our sales via increased conversions. We have been in business for a long time and this is the first processor that has the ability to offer this. We expect to see growing numbers throughout our expected growth and expansion. BlueSnap's ability to accept multiple payment options will be great for us in markets we are not yet established in. Review collected by and hosted on G2.com.

Dr. Najeeb L.

CEO

E-Learning

Mid-Market (51-1000 emp.)

12/21/2016

"Best Payment Gateway"

5/5

What do you like best about BlueSnap?

Excellent customer support. Flexible payouts and a wide variety of payment methods. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Till now nothing however I would appreciate if they would accept PayPal for their customers like 2checkout. Review collected by and hosted on G2.com.

Recommendations to others considering BlueSnap:

If you are looking for an easy to integrate mobile optimized payment processor that just works out of the box look no further. Bluesnap offers everything your online customers need. Review collected by and hosted on G2.com.

What problems is BlueSnap solving and how is that benefiting you?

Local currency, integrated checkout and mobile optimized pages. All have contributed to our increased sales. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/21/2016

"BlueSnap review"

4.5/5

What do you like best about BlueSnap?

Great product and features. I was looking for a great product with a reasonable prices and finally found it! :) Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

None, all seems to be really great.

Only would be great can have some API php examples, that's all! :) Review collected by and hosted on G2.com.