What do you like best?
It's easy to use. I've had much fewer issues with people joining meetings, being able to mute them, and similar aspects than what was available when we were using GoToMeeting. Also, screen sharing is very easy, and I like the permanent personal meeting number that I can use at any time for an impromptu meeting with someone. I like the "screen sharing only" function, which is useful if a conversation begins on the phone, and then you realize you need to share something, you can avoid disconnecting and reconnecting for audio by choosing "screen share only." Finally, the sound is very clear. This is the most frequent comment I've gotten from attendees about BlueJeans compared to other products.
What do you dislike?
The biggest issue is that the chat box needs to be separated. This is especially important when I am screen sharing and I want to do a private chat with someone -- I can't, because the chat shows on the screen! This is a major flaw. Also, if I want to chat while screen sharing, when I click on the window to chat, it covers up what I was sharing and the whole BlueJeans window comes up front.
Also, I don't like it that I can't copy the meeting numbers in my BlueJeans desktop app in order to share with others (except my personal meeting ID, which is copiable) -- that's a repeated nuisance. Similarly, in version 1 I could copy the chat box contents to keep for a meeting record, but in version 2 they won't copy.
Finally, I'd like to be able to schedule meetings within the app. Currently, it forces me to go to a web page to do that.
Recommendations to others considering the product:
All of us at our company are happy with BlueJeans. While it's not perfect, I've used GoToMeeting and BlueJeans to run meetings, and have been an attendee in those two plus WebEx and Zoom, and BlueJeans is my favorite of the four. The most important thing I can mention to consider is whether or not private chats while showing your screen is an important feature for you, because that's missing here.
What problems are you solving with the product? What benefits have you realized?
We're a 100% online business with everyone working out of their homes scattered across the country; this is the way we meet. I also do quite a bit of technical assistance for employees and clients, and being able to see their screen is greatly helpful in resolving issues.