Nikola L.
NL
Nikola L.
Owner
Small-Business (50 or fewer emp.)
"Ridiculous technical support"
0/5
What do you like best about Bluehost?

Nothning. I fell for the recomendadtion they have on WooCommerce website as trusted hosting. I think they have a good paying marketing and that's about it. Been their client for 3 years. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

The only "Malware Free" hosting that automatically updates files with malware, and where customers have to do the job of technical support, as they are not allowed to touch the files.

Their business model was to sell adons from other companies. But this year they switched to create the demand for adons by allowing malware and security issues to account who don't buy adons. Their technical support's offical policy is that they are now allowed to touch the files. They are really pushing for SiteLock products Review collected by and hosted on G2.com.

Bishnu M.
BM
Bishnu M.
Senior Project Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
"Bluehost is pioneer in providing low-cost web hosting service providers"
5/5
What do you like best about Bluehost?

Bluehost is one of the leading web hosting service providers made it very affordable for general people to start their own website or blog. They are serving the world of internet with their wide range of services for more than 2 decades now. Therefore, Bluehost is trusted by many people for their consistency in what they do and loved because of the low cost of their services. I loved their web hosting services because of low cost, excellent service and ease of managing a Wordpress blog from their cPanel. To make their shared hosting attractive, they offer many attractive addons such as free domain name, free SSL, website builders etc. Bluehost also have plans for dedicated hosting, VPS and online store. Online store seems to be a very popular plan as it is a complete package of themes, plugins and tools that are required to build, deploy, and manage an online store of any kind. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

I have used Bluehost shared hosting for a year to manage few blogs for my spouse before moving onto another provider. I loved Bluehost for their low cost for shared hosting, 24x7 support and worldwide data centers. I should appreciate their response time for support tickets. Lately there are other new service providers came into competition providing even cheer services. I moved to a different service provider for my spouse’s blogs because of the cost factor only. Review collected by and hosted on G2.com.

John S.
JS
John S.
Managing Director
Small-Business (50 or fewer emp.)
"No Customer Service Phone Number"
1/5
What do you like best about Bluehost?

Price is good and you can have multiple wesites listed. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

No one is there at customer service to talk to you or help you get through a problem, good luck on a solution. Review collected by and hosted on G2.com.

Jonas L.
JL
Jonas L.
Small-Business (50 or fewer emp.)
"Bluehost hosting for small business review"
2/5
What do you like best about Bluehost?

It's a large company so it is accepted and recognized by many people. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

It was expensive, it was trying to upsell me to some upgraded coverage, and I didn't like the cpanel. Review collected by and hosted on G2.com.

Somnath J.
SJ
Somnath J.
Founder
Computer Software
Small-Business (50 or fewer emp.)
"Cost Effective Managed WordPress Hosting for Startups, Small Businesses"
4.5/5
What do you like best about Bluehost?

Easy to use interface, Inbuild WordPress Site management features, Cpanel Access and 24x7 Support Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

Shared hosting sometimes has the risk of getting malware, has limitation of number of files stored in on the server Review collected by and hosted on G2.com.

Response from Bluehost Reputation of Bluehost

Thank you for sharing your experience! We’re thrilled to hear that Bluehost’s user-friendly tools and support are helping you manage your websites with confidence. We appreciate your feedback and are committed to continually improving to meet your needs. We’re always here when you need us.

Michael

Customer Advocate at Bluehost

Verified User in Recreational Facilities and Services
AR
Verified User in Recreational Facilities and Services
Small-Business (50 or fewer emp.)
"Lots of downtime, rough customer service, decent interface and price"
0/5
What do you like best about Bluehost?

The interface is decent and the price is reasonable. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

The amount of downtime is unacceptable. I've been using them for 3 weeks. My website was down for at least 12 hours and their tools have been down for at least 14. Customer service says the're fixing things. They always give a timeline like 4-6 hours, but the fixes aren't performed. Review collected by and hosted on G2.com.

JL
James L.
Teaching Assistant
Small-Business (50 or fewer emp.)
"Great hosting plans, great interface, support always been there for us."
5/5
What do you like best about Bluehost?

We have a plan with unlimited sites, I like being able to add on a test site or two when I need to Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

Cheaper plans only allow one site, and they limit emails on cheaper plans Review collected by and hosted on G2.com.

Daryle R.
DR
Daryle R.
Marketing Consultant & Creative Guru
Small-Business (50 or fewer emp.)
"Not for the less technically inclined"
2/5
What do you like best about Bluehost?

I have been a Bluehost customer for over 10 years. When I first switched to them from A Small Orange, I was pleased with their customer support and found their prices very competitive. But over the years - probably to cut costs, Bluehost's quality of customer support has diminished.

Whenever I would log in to chat with a technical support person, I would be met by an automated chat window that would try to ascertain my needs. This was not always successful, and would often have to rephrase my issue several times before I was directed to a live person who could help me.

Then, more often than not, the technical support person that I had wasted several minutes trying to reach would simply direct me to a knowledge base where I would have to work out my own solution.

As someone who is not overly familiar with the technical aspects of managing a website, I found the "new and improved" Bluehost not much to my liking. They are just fine as a hosting company, but if you are the type of developer who finds him/herself needing technical support, I don't believe they are the best company for you. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

Bluehost's technical support has an unhealthy reliance on their knowledge base rather than live technical support people who can actually assist you. I did not realize the difference in technical support service until I switched to Host Armada. Review collected by and hosted on G2.com.

Amit D.
AD
Amit D.
Co-Founder
Small-Business (50 or fewer emp.)
"Best shared hosting for small websites"
5/5
What do you like best about Bluehost?

The best part about Bluehost is that it provides all the necessary stuff like SSL, subdomains, custom email, etc absolutely free of cost. It also offers a free domain for 1 year along with a free CDN service with a yearly hosting plan for your website. Bluehost also provides other useful tools for free like – a free website migration service, stock image library, drag and drop website builder, WordPress themes, and free security for websites. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

It should also provide free automatic backup and free domain privacy for websites without any addon fee. Everything else is very good in Bluehost. Review collected by and hosted on G2.com.

Pardeep D.
PD
Pardeep D.
CEO
Information Technology and Services
Small-Business (50 or fewer emp.)
"Reliable Web Hosting with Excellent Support and Features"
5/5
What do you like best about Bluehost?

Ease of use. Its super easy in bluehost to manage multiple website and add any new services or plugins. Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

I am using bluehost for multiple website and didn't find anything in particular which I don;t like. Review collected by and hosted on G2.com.