![Brad L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad L.")
BL

Brad L.

Operations Analyst

Small-Business (50 or fewer emp.)

9/22/2022

"I Was Surprised by the Level of Control Hidden Beneath Bluehost's Surface"

3.5/5

What do you like best about Bluehost?

I administered Bluehost for one of my previous employers. We managed our web hosting, emails, and several site builders through their platform.

On its surface, Bluehost looked like an entry-level web hosting platform. But there was a ton of functionality and features hidden beneath its surface. It was straightforward to create and configure employee email addresses. We could easily apply company signatures, manage passwords and password resets, and specify different settings depending on the account we were adjusting.

Although we had somebody else who physically managed our website through Bluehost, I recall from my limited experience in that area that there was plenty of room for technical adjustments to things like DNS settings, analytics, etc. This was great compared to products like Google Workspace, where many settings are either buried deep and impossible to find, or off-limits altogether.

Bluehost seemed comfortable in allowing its users to exercise control! Review collected by and hosted on G2.com.

What do you dislike about Bluehost?

I had one experience with Bluehost support. It was clear from our call that their support was outsourced. This is not actually an issue that bothers me, but there were communication barriers between the support staff and I that made resolving our ticket a little bit more complicated than it could have been otherwise. Additionally, from what I recall, neither the first-level nor escalated support staff was able to solve that issue (which was pertaining to DNS Settings). We had to work with a 3rd party technical team to correct this issue and bring our site back online.

In summary, there are definitely settings in Bluehost that you should avoid if you're not well versed in web development! Review collected by and hosted on G2.com.

What problems is Bluehost solving and how is that benefiting you?

Bluehost solved our problem of being able to host our domains, websites, and company email system all in one single place. They were also highly cost-effective, with very competitive monthly pricing.

Additionally, in spite of the low pricing, we had a good deal of advanced features that other platforms reserve for more expensive plans. When I was using Bluehost, it was in the healthcare field. There are policies in place requiring certain documentation to be kept for several years. With Bluehost, we had unlimited email storage, and we were easily able to arrange our stored emails in compliant ways. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

See what 279 reviewers think of Bluehost

3.4 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/bluehost/reviews)