Blue Triangle Real User Monitoring Reviews & Product Details

Blue Triangle Real User Monitoring Overview

What is Blue Triangle Real User Monitoring?

Blue Triangle provides digital teams with a connected view of their marketing, web performance, and third-party tag analytics while constantly monitoring website code for security vulnerabilities. With Blue Triangle, teams can track the experience of every web and mobile app visitor in real-time and identify specific web performance, third-party tag, and purchase path issues measurably impacting revenue. This data empowers teams to improve and secure their digital experiences along the most critical areas of the customer journey. Blue Triangle is trusted by Fortune 500 companies including The Home Depot, and Marriott, and was named a Gartner "Cool Vendor"​ in 2017. The company was founded in 2011 and is headquartered in Richmond, VA.

Blue Triangle Real User Monitoring Details
Languages Supported
English
Product Description

Blue Triangle is a Digital Experience Analytics platform that provides a connected view of web performance, marketing, and third-party tag analytics while constantly monitoring website code for security vulnerabilities.


Seller Details
Seller
Blue Triangle Technologies
Year Founded
2011
HQ Location
Mechanicsville, VA
Twitter
@_BlueTriangle
288 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®

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Blue Triangle Real User Monitoring Reviews

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eComm Solution Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Blue Triangle captures resource level data from real user's browsers on every interaction with our sites. Unprecedented governance and control over third party tags in real time.

Helps target trouble areas of the site by combining business metrics like conversion rate with page load metrics for valuable insights we would not normally have. Review collected by and hosted on G2.com.

What do you dislike?

Requires a 3rd party tag on every page to report back users browser data. Also, it would be great to have access to Blue Triangle data directly in a data warehouse to integrate with Tableau instead of API calls. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is a ton of functionality, reporting, and alerting with this tool. Start slow(just a few functions/key metrics at a time) but steadily increase your usage and adoption, tuning as you go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily obtaining the list of third party tags on our many sites; monitoring their performance so we can remove at the first sign of low performance. Easily identifying problems based on device or browser type; capturing common JavaScript errors for each. Captures performance trending over time to easily identify backsliding of key metrics. Review collected by and hosted on G2.com.

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ER
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Blue Triangle's ability to record, capture, display, and provided a mechanism to dissect real-user traffic is instrumental in highlighting areas for opportunity for overall site improvement from the codebase, customer experience, and revenue. Review collected by and hosted on G2.com.

What do you dislike?

Blue Triangle's toolset is robust, beyond just real-user monitoring. Hence, any opportunity to use tool-tips, provide overviews, and best practices within the UI would be beneficial. This will help ease the initial adoption for some of the non-technical users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start a dialogue now. You won't be disappointed! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've used the real-user monitoring to look into a variety of topics, such as; bounce rates, top converting paths, campaign journey flows, revenue opportunities for tag governance, and CSP implementation to name a few. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Pretty much any web insight is available some way. Incredible support team. Review collected by and hosted on G2.com.

What do you dislike?

The portal can be clunky at times to get the right view. Takes a high learning curve as a result. There is room to improve some QOL areas. To their credit, they are incredibly responsive and accepting of our recommendations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are analyzing RUM for our site to understand the opportunity areas for speed optimization. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Blue Triangle has the most cutting edge, in-depth analytics around page performance impacts. Review collected by and hosted on G2.com.

What do you dislike?

There is opportunity to improve the portal to make certain types of data easier to find, slice and dice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider a trial of the product to identify which pages on your site may be contributing the most to lost revenue due to slow page load times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to identify the business impact of slow page load times, and then drill into specific areas contributing to these issues. Review collected by and hosted on G2.com.

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Digital Performance Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I am able to get both high level and detailed aggregate data across a large time frame. The Comparison ability is currently unmatched in all the monitoring products I have tested. Development and marketing teams are very responsive to issues and feature requests I bring up. Review collected by and hosted on G2.com.

What do you dislike?

Currently have not implemented synthetic Time To Interactive. Comparison chart hard to read / present due to sorting based on change percentage instead of by actual time shift. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely worth it for the cost involved! Easily make back the revenue due to smart targeting and ROI determination for performance improvements! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Couldn't live without this product for tracking page trends and comparison to competitors. Have been able to reduce homepage page onload time by 3(!!) seconds in 6 months! Also great for tracking third party tagging presence and impact on our site performance. Review collected by and hosted on G2.com.

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Manager of Front End Web Development
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The service and data captured is amazing, but the customer service provided by the Blue Triangle team is second to none. They make us feel like the most important customer every time we talk, and they genuinely want us to succeed. The support team is constantly monitoring your account and they always bring new ideas for potential improvement to our meetings. Review collected by and hosted on G2.com.

What do you dislike?

There is very little that we dislike from the Blue Triangle service. Being forced to nitpick, I'll say that there are a few UI aspects of the site that are tricky to use. With that said, the tech team at Blue Triangle is very responsive. They listen to feedback and move quickly to make updates that benefit their customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Blue Triangle is helping us solve site speed issues. The service has helped us identify areas of improvements throughout our site. As a result of Blue Triangle, we have shaved close to two seconds off of our dom complete measurement on our product pages. The speed improvement has not only helped our conversion rates, but our SEO rankings have also seen an uptick. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The data in the platform is incredibly detailed to show performance of our site for both synthetic and real user monitoring, in addition to our business and revenue opportunities. In addition to the data, we have custom alerts set up to identify any anomalies in performance so if there is an error we are able to quickly identify the impact and work on a resolution.

The BTT team has also been great to work with as they regularly identify areas for opportunity in the platform and have provided our team with insights that we have been able to pass along to our team and 3rd party partners to make optimizations. Review collected by and hosted on G2.com.

What do you dislike?

One of the features we don't have the ability to use yet, which is available in other tools/applications our team uses is the ability to compare multiple date ranges for an analysis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are resolving performance issues, making site speed optimizations based on findings related to our site's resources & objects, as well as any 3rd party resources and optimizations. Review collected by and hosted on G2.com.

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Lead Performance Architect
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

ease of usability, timely updates to the portal, the feature road map always seems to have the end user and real use cases in mind. Review collected by and hosted on G2.com.

What do you dislike?

I think that this tool has the potential to be a complete platform and that can only be accomplished by adding the APM features. BTT has done a great job of filling the needs but lacks the connection throughout our infrastructure. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start with the revenue analysis and address the issues there first. BTT will give you the data you are missing to address the areas that most impact the bottom line. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tag Governance -- in a world were tagging is almost negligent, BTT has done a great job of visualizing and completing that with a governance module that really works to protect our sites. Review collected by and hosted on G2.com.

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Director of Web Solutions
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Blue Triangle is giving us the visibility our business needs to move fast and confident. Review collected by and hosted on G2.com.

What do you dislike?

Tag management is difficult to catch offending tags and domains. It creates a lot of data, and sometimes the reports are slow to load. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When we followed Blue Triangle's advice conversion increased just like the tool predicted. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

The level of detail is exceptional. When you need to find something, it's bound to be available in the Blue Triangle platform. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there are too many reports and it can be a bit overwhelming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Decreasing load time and reorganizing the tags on our site. We are also working with Blue Triangle to look at our 3rd party scripts to understand who is slowing our site down. We can then share the information with our 3rd parties and they are able to make changes. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how easy it is to manage my money etc. Review collected by and hosted on G2.com.

What do you dislike?

I don’t like how it’s a little bit complicated Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m solving that I can manage money easier Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

BTT is very responsive to our business requirements and proactive with providing solutions that gives us valuable insights. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the tool can be slow. I not sure if this is due to data collection or integration with the cloud that it's hosted on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to collect RUM data an do deep dives into it. Review collected by and hosted on G2.com.

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Sr Software Enginner
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Friendly UI, platform can help speed up your website and contribute to your revenue a lot by analyzing different user interaction with the software Review collected by and hosted on G2.com.

What do you dislike?

Learning curve is not that good for this software, it takes some time to set everything up and learn how different modules work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visualize the web page load and monitor site availability Review collected by and hosted on G2.com.

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