They are always a click away and always willing to go the extra mile to provide excellent service! Review collected by and hosted on G2.com.
Their aren't any pain points at this time they are excellent partners that provide an amazing platform! Review collected by and hosted on G2.com.
Bloomfire has been a game changer for our KM needs. The platform is incredibly easy to use and set up content making it accessible for everyone in our team. Their custoer service and tech support stand out the most - their communication is some of the best I've encountered, they're always available. The time difference means that I sometimes don't get a response right away, however as soon as their working day begins, I have an email waiting for me in my inbox. Even with complex issues such as working with a large data set, their team goes above and beyond to help. Review collected by and hosted on G2.com.
I wouldn't say there's anything I "dislike", however while their AI feature is a game changer, we encountered some challenges during the set up primarily due to our very large data set. Bloomfire saw this as an opportunity to work even more closely with us to ensure we got this right so we could deliver content in a meaningful way for our teams and customers. Review collected by and hosted on G2.com.
there is always an answer to your question Review collected by and hosted on G2.com.
no dislikes so far, there is sometimes when its slow loading when ifrst opening but thats all Review collected by and hosted on G2.com.
Zakia - Thank you so much for reviewing the Bloomfire platform and sharing your experience so far! We are so happy to hear that Bloomfire makes your daily tasks easier, especially with AI.
Bloomifre is a great resource for companies to gather honest feedback from empoyees. It is easy to use. Awesome way for employees to feel heard! Review collected by and hosted on G2.com.
No dislikes so far. I am pretty satisfied with the program. Review collected by and hosted on G2.com.
Ranee - We're thrilled to hear that Bloomfire is helping your company gather honest feedback and that it's easy to use. Thank you for sharing your positive experience!
What I like about Bloomfire are the resources that can shared among collegaues. Review collected by and hosted on G2.com.
Nothing at the moment. I believe the site is great source. Review collected by and hosted on G2.com.
Shamirah - It's great to hear that Bloomfire is helping you stay connected to resources within the community. We appreciate your feedback.
We call our Bloomfire community "the source of all knowledge", because it allows us to upload all the information needed for colleagues to perform their tasks. We can also update real time and let everybody know. Think of Bloomfire as Google for your company & this is what makes it easier to implement. Support is almost immediate, but you will rarely need it. We use this tool on a daily basis and we hardly encounter any issues. Review collected by and hosted on G2.com.
Font for titles is pre-determined, so if your company has a pre set-marketing approved-guidelines, that could be an inconvenient , but nothing major. Review collected by and hosted on G2.com.
My favorite thing about Bloomfire is how easy it is to use and the various ways you can create content. Review collected by and hosted on G2.com.
There is not much I dislike about Bloomfire. Bloomfire is great at escalating any issues you may be experiencing and is excellent at communicating and getting these issues fixed promptly. Review collected by and hosted on G2.com.
Bloomfire has been easy to implement and easy to use. After reasearching many different options for months, I am glad we chose to go with it. The customer service was (and continues to be) absolutely amazing. The tool is simple to use on the back end and user end - and there are constantly improvements and updates. The new AI tools take KM to the next level! Review collected by and hosted on G2.com.
On the Ask the Expert, we have to tag a "business unit" to get the question to the right person. I want that part to be highlighed or make it so people can't bypass that part and there is no way to do that currently. Review collected by and hosted on G2.com.
Easy to Use and Intuitive: Bloomfire is user-friendly. Users can quickly create, store, and share information without extensive training. This reduces reliance on IT and empowers employees to find answers independently, fostering a sense of self-sufficiency.
Centralized Knowledge Hub: Bloomfire excels at centralizing and organizing company knowledge. Documents, training materials, and best practices can all reside in one place, making it easy for employees to find what they need. This has significantly improved knowledge sharing and collaboration, especially within our geographically dispersed teams.
Search Functionality: Bloomfire's search function is effective. Users can quickly locate relevant information, reducing wasted time searching through file folders or email threads.
Reduced Reliance on Others: By making information readily available, Bloomfire empowers our employees to solve problems and make decisions without needing to seek help from colleagues. Review collected by and hosted on G2.com.
I wish that it imported assets more easily from OneNote.
Sometimes, the interface can be clunky. Review collected by and hosted on G2.com.
Before Bloomfire, we had our resources in various locations and now we have a central KMS that can be fine tuned to our needs. The support we've received has been exceptional and it really helped with integration. Our teams use Bloomfire on a daily basis and we can't see ourselves performing without it. Review collected by and hosted on G2.com.
I really can't think of any downsides when it comes to Bloomfire. Review collected by and hosted on G2.com.