The G2 on Bloomfire

Bloomfire Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Bloomfire, finding it helpful and efficient for managing knowledge effortlessly. (32 mentions)

Users love the easy access to content on Bloomfire, facilitating quick contributions and seamless collaboration in the workplace. (13 mentions)

Users value the centralized knowledge management of Bloomfire, enhancing data integrity and easy information sharing across teams. (12 mentions)

Users value the transformative support of Bloomfire, enhancing workflow accuracy and boosting productivity across teams. (12 mentions)

Users appreciate the navigation ease of Bloomfire, finding it simple to access and share essential knowledge effortlessly. (12 mentions)

Users appreciate the excellent customer support of Bloomfire, enhancing team knowledge and ensuring consistent information access. (10 mentions)

Users find Bloomfire's intuitive interface essential for quick searches and easy contributions to team knowledge. (10 mentions)

Users find the inefficient search in Bloomfire challenging, often struggling to locate necessary data or answers. (5 mentions)

Users find the inefficient search functionality in Bloomfire makes it difficult to locate needed information effectively. (5 mentions)

Users find that search functionality issues make it difficult to locate needed data or answers in Bloomfire. (5 mentions)

Users find the search limitations in Bloomfire frustrating, leading to challenges in locating necessary information. (5 mentions)

Users find the limited customization options for branding and layout somewhat restrictive for their needs. (4 mentions)

Users find formatting issues with titles and sluggish performance, impacting usability and overall experience with Bloomfire. (3 mentions)

Users face integration issues with Bloomfire, particularly regarding compatibility with existing IT systems and analytics limitations. (3 mentions)

Users note a lack of customization options for branding and layout, which limits flexibility in the product. (3 mentions)

Users note that AI accuracy issues occasionally arise, especially when queries are not phrased correctly, affecting search results. (2 mentions)

Users experience data loss issues with article corruption, though support resolves problems quickly. (2 mentions)

Users face difficult setup experiences, especially with integration challenges posed by large datasets and IT security requirements. (2 mentions)

Top Pros or Advantages of Bloomfire

1. Ease of Use

Users praise the ease of use of Bloomfire, finding it helpful and efficient for managing knowledge effortlessly.

See 32 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Best product for our purposes by a long shot!"

What do you like about Bloomfire?

User interface and ease of processing. Use of AI and real time reference of what allowed AI to generate response was a key requirement of our implemen

Dipti K.

Enterprise (> 1000 emp.)

5.0/5

"Best way to seek help"

What do you like about Bloomfire?

Bloomfire has all the answers that I need, regarding related to my work. It makes my life easy when i am on the call with the customer and i need to

2. Easy Access

Users love the easy access to content on Bloomfire, facilitating quick contributions and seamless collaboration in the workplace.

See 13 mentions

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Shiju V.

Enterprise (> 1000 emp.)

5.0/5

"The Right Document at the Right Time for the Right Teammate"

What do you like about Bloomfire?

As an administrator, being able to ensure that the SOPs and Job Aides that my collegues are accessing are the correct source of truth has been transfo

Ximena B.

Mid-Market (51-1000 emp.)

5.0/5

"Fabulous!"

What do you like about Bloomfire?

Bloomfire has been a game changer for finding what I need at work and adding contributions to help others find what they need quickly. This is a tool

3. Centralization

Users value the centralized knowledge management of Bloomfire, enhancing data integrity and easy information sharing across teams.

See 12 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhancing the Back Office Experience"

What do you like about Bloomfire?

Bloomfire is a centralized tool allowing for the storage of best practices, answers to everyday questions, and a great way to monitor contributor inpu

satywan b.

Mid-Market (51-1000 emp.)

5.0/5

"powering Teams with Efficient Knowledge Sharing"

What do you like about Bloomfire?

Bloomfire makes it simple to access and share knowledge across our organization. The AI-powered search is fast and accurate, even with videos or compl

4. Helpful

Users value the transformative support of Bloomfire, enhancing workflow accuracy and boosting productivity across teams.

See 12 mentions

See Related User Reviews

Shiju V.

Enterprise (> 1000 emp.)

5.0/5

"The Right Document at the Right Time for the Right Teammate"

What do you like about Bloomfire?

As an administrator, being able to ensure that the SOPs and Job Aides that my collegues are accessing are the correct source of truth has been transfo

Marledvuka L.

Mid-Market (51-1000 emp.)

4.0/5

"Impactful Knowledge Base for Businesses, Irrespective of Pricing"

What do you like about Bloomfire?

Bloomfire has solid AI support, that displays knowledge to respectful users The program has brilliant enterprise knowledge that ensure constructive c

5. Navigation Ease

Users appreciate the navigation ease of Bloomfire, finding it simple to access and share essential knowledge effortlessly.

See 12 mentions

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April C.

Small-Business (50 or fewer emp.)

5.0/5

"Bloomfire is EVERYTHING!"

What do you like about Bloomfire?

We've been using Bloomfire for a while now, and honestly, it's made a real difference in how we handle our company's information. It's just... easy to

satywan b.

Mid-Market (51-1000 emp.)

5.0/5

"powering Teams with Efficient Knowledge Sharing"

What do you like about Bloomfire?

Bloomfire makes it simple to access and share knowledge across our organization. The AI-powered search is fast and accurate, even with videos or compl

6. Customer Support

Users appreciate the excellent customer support of Bloomfire, enhancing team knowledge and ensuring consistent information access.

See 10 mentions

See Related User Reviews

April C.

Small-Business (50 or fewer emp.)

5.0/5

"Bloomfire is EVERYTHING!"

What do you like about Bloomfire?

We've been using Bloomfire for a while now, and honestly, it's made a real difference in how we handle our company's information. It's just... easy to

Shiju V.

Enterprise (> 1000 emp.)

5.0/5

"The Right Document at the Right Time for the Right Teammate"

What do you like about Bloomfire?

As an administrator, being able to ensure that the SOPs and Job Aides that my collegues are accessing are the correct source of truth has been transfo

7. Intuitive

Users find Bloomfire's intuitive interface essential for quick searches and easy contributions to team knowledge.

See 10 mentions

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Shiju V.

Enterprise (> 1000 emp.)

5.0/5

"The Right Document at the Right Time for the Right Teammate"

What do you like about Bloomfire?

As an administrator, being able to ensure that the SOPs and Job Aides that my collegues are accessing are the correct source of truth has been transfo

Ximena B.

Mid-Market (51-1000 emp.)

5.0/5

"Fabulous!"

What do you like about Bloomfire?

Bloomfire has been a game changer for finding what I need at work and adding contributions to help others find what they need quickly. This is a tool

Top Cons or Disadvantages of Bloomfire

1. Inefficient Search

Users find the inefficient search in Bloomfire challenging, often struggling to locate necessary data or answers.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Awesome"

What do you dislike about Bloomfire?

Sometimes locating information in Bloomfire is challenging. The tags and categories feature does not always help in locating specific articles.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enhancing the Back Office Experience"

What do you dislike about Bloomfire?

With the current search features built into Bloomfire, some of our back office associates and CSRs have a hard time finding the data or answers needed

2. Inefficient Search Functionality

Users find the inefficient search functionality in Bloomfire makes it difficult to locate needed information effectively.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Awesome"

What do you dislike about Bloomfire?

Sometimes locating information in Bloomfire is challenging. The tags and categories feature does not always help in locating specific articles.

Satyawan B.

Mid-Market (51-1000 emp.)

4.5/5

"Ui experience"

What do you dislike about Bloomfire?

Many users report that Bloomfire’s search can be hit-or-miss, especially with unexpected phrases, typos, or multi‑group permissions

3. Search Functionality Issues

Users find that search functionality issues make it difficult to locate needed data or answers in Bloomfire.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Awesome"

What do you dislike about Bloomfire?

Sometimes locating information in Bloomfire is challenging. The tags and categories feature does not always help in locating specific articles.

Satyawan B.

Mid-Market (51-1000 emp.)

4.5/5

"Ui experience"

What do you dislike about Bloomfire?

Many users report that Bloomfire’s search can be hit-or-miss, especially with unexpected phrases, typos, or multi‑group permissions

4. Search Limitations

Users find the search limitations in Bloomfire frustrating, leading to challenges in locating necessary information.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Awesome"

What do you dislike about Bloomfire?

Sometimes locating information in Bloomfire is challenging. The tags and categories feature does not always help in locating specific articles.

Satyawan B.

Mid-Market (51-1000 emp.)

4.5/5

"Ui experience"

What do you dislike about Bloomfire?

Many users report that Bloomfire’s search can be hit-or-miss, especially with unexpected phrases, typos, or multi‑group permissions

5. Limited Customization

Users find the limited customization options for branding and layout somewhat restrictive for their needs.

See 4 mentions

See Related User Reviews

satywan b.

Mid-Market (51-1000 emp.)

5.0/5

"powering Teams with Efficient Knowledge Sharing"

What do you dislike about Bloomfire?

Sometimes the initial setup and organization of content can be time-consuming, especially for large teams. Advanced analytics or reporting could be mo

Rajat s.

Enterprise (> 1000 emp.)

4.5/5

"Bloomfire"

What do you dislike about Bloomfire?

Bloomfire price is higher side. Customisation options for branding and layout could be more flexible. Initial setup and organization of content to b

6. Formatting Issues

Users find formatting issues with titles and sluggish performance, impacting usability and overall experience with Bloomfire.

See 3 mentions

See Related User Reviews

Krista V.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to navigate"

What do you dislike about Bloomfire?

Sometimes I am unable to print it out in an easy way, but I think even that has been updated and I probably just didn't notice yet.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Bloomfire help me find info fast when i need it"

What do you dislike about Bloomfire?

Sometimes Bloomfire little slow to load big file or video, search also not always perfect , design look bit old

7. Integration Issues

Users face integration issues with Bloomfire, particularly regarding compatibility with existing IT systems and analytics limitations.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Best product for our purposes by a long shot!"

What do you dislike about Bloomfire?

Analytics is a bit limited at he moment. Tracking adoption is key to show integration of product in work flow. Still looking for identifiable trends a

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Clean and Simple UI"

What do you dislike about Bloomfire?

No tableau integration but there is Power BI integration

8. Missing Features

Users note a lack of customization options for branding and layout, which limits flexibility in the product.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Clean and Simple UI"

What do you dislike about Bloomfire?

No tableau integration but there is Power BI integration

Jasmine J.

Mid-Market (51-1000 emp.)

5.0/5

"A smart, time-saving tool that transformed our team’s knowledge sharing"

What do you dislike about Bloomfire?

Honestly, there isn’t much to dislike. If I had to pick something, I’d say the customization options for branding and layout could be a little more fl

9. AI Accuracy

Users note that AI accuracy issues occasionally arise, especially when queries are not phrased correctly, affecting search results.

See 2 mentions

See Related User Reviews

Melanie O.

Enterprise (> 1000 emp.)

4.5/5

"Efficient and user friendly platform with amazing support and promising AI features."

What do you dislike about Bloomfire?

I wouldn't say there's anything I "dislike", however while their AI feature is a game changer, we encountered some challenges during the set up primar

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Bloomfire is amazing and so helpful!"

What do you dislike about Bloomfire?

I haven't found many downsides to Bloomfire, occasionally the AI feature won't find exactly what I am looking for if I word it wrong, but once I learn

10. Data Loss

Users experience data loss issues with article corruption, though support resolves problems quickly.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A Journey to standing up a KMS"

What do you dislike about Bloomfire?

I wish that it imported assets more easily from OneNote. Sometimes, the interface can be clunky.

Ximena B.

Mid-Market (51-1000 emp.)

5.0/5

"Fabulous!"

What do you dislike about Bloomfire?

There have been a few instances where articles that have been added to it get corrupted or don't display like they are suppossed to. However, all prob

11. Difficult Setup

Users face difficult setup experiences, especially with integration challenges posed by large datasets and IT security requirements.

See 2 mentions

See Related User Reviews

Melanie O.

Enterprise (> 1000 emp.)

4.5/5

"Efficient and user friendly platform with amazing support and promising AI features."

What do you dislike about Bloomfire?

I wouldn't say there's anything I "dislike", however while their AI feature is a game changer, we encountered some challenges during the set up primar

Rajat s.

Enterprise (> 1000 emp.)

4.5/5

"Bloomfire"

What do you dislike about Bloomfire?

Bloomfire price is higher side. Customisation options for branding and layout could be more flexible. Initial setup and organization of content to b

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Verified User in Insurance

Mid-Market (51-1000 emp.)

2/26/2024

"This system is soeasy to use it is crazy to not love it."

5/5

What do you like best about Bloomfire?

Bloomfire makes searching for conent simple and just like google. With everythi ng at the tips of your fingers it easy to locate, understand and update content in a snap. This system allows our agents to assist member with the best customer support and informaiton. We use it in our eveyday life for every customer. Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

The only thing that is not as desirable is the view when it comes to images in the preview screen and excel files, Some times they are alittle blurry which requires us to down load the content. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

4/11/2024

"Implementation With Bloomfire is Flawless"

5/5

What do you like best about Bloomfire?

The ease of working with their people. Our implementation manager, Ashley, was phenomenal throughout the entire implementation. Matt, Ryan, Amanda, Bobby, Tad, Sam, Samir and anyone we didn't mention were fantastic, dedicated and customer-focused. Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

Some of the functions of the tool are a little clunky. Manageable, but clunky. For instance, moving items out of the community and into specific groups creates a duplicate post, which can be confusing if using hyperlinks to connect related content together (meaning you could link to an unpublished version of the post because of that issue if you're not paying attention).

The posts themselves are "squished" together because of the dedicated deadspace on both sides, which prevents authors from using wider formats. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

7/14/2022

"Bloomire"

3.5/5

What do you like best about Bloomfire?

I like that everything is easily accessible in one location Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

Sometimes it is difficult find the exact file you are looking for. It seems as though you are required to now the exact file name in order to locate what you are looking for. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

5/30/2024

"Clean and Simple UI"

5/5

What do you like best about Bloomfire?

the ease in which you can edit visual components Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

No tableau integration but there is Power BI integration Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

5/7/2024

"Very informative and useful information."

5/5

What do you like best about Bloomfire?

Very informative and easy to find what you need to find. Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

Have not had enough use to answer this question. Review collected by and hosted on G2.com.

John R.

Chief Marketing Officer and Partner

Mid-Market (51-1000 emp.)

2/22/2024

"Excellent knowledge sharing platform"

5/5

What do you like best about Bloomfire?

Ease of finding info. Ease of cataloguing info Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

Nothing really. Maybe add more natural

Language search functionality Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

2/29/2024

"A user-friendly interface"

5/5

What do you like best about Bloomfire?

its a really friendly user interface thats easy to navigate and locate the information required Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

I needed a colleague to show me initially how the series work. Now I know, this is really easy, but to begin with I did need to be shown. Review collected by and hosted on G2.com.

Matthew L.

Enterprise (> 1000 emp.)

2/16/2023

"Powerful and Flexible"

4.5/5

What do you like best about Bloomfire?

I enjoy using Bloomfire because it allows me to do many different things with my posts -- I can embed video, link within the site, organize information with tags, and search within my organization to find what I need. Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

It would be nice to put little "alerts" out on users' feeds to let them know about new features or important posts that have been published or updated. These could be time-limited so as not to clutter the feed. Review collected by and hosted on G2.com.

Abdelrahman A.

Team/Project Leader

Media Production

Mid-Market (51-1000 emp.)

2/16/2023

"Transform the Way your team collaborates and learns with Bloomfire"

5/5

What do you like best about Bloomfire?

In our organization, it is used for knowledge management and sharing; with a friendly user interface and robust set of features, it has helped us quickly and effectively streamline our information-sharing processes. Something I love about this platform is the ability it has to integrate with other tools and systems such as Google Drive and Salesforce, something that has been well seen by the entire team, as it facilitates access to all information within the same place, instead of having to switch between multiple tools, saves time and simplifies everything. Another thing I would highlight about Bloomfire's intuitive search functionality; its advanced search algorithms allow us to find the information we need quickly, even if we don't know exactly where it is stored. Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

One possible drawback, and perhaps the only drawback Bloomfire has, is its cost; although it offers an array of features, its cost can be on the higher side compared to other options on the market. However, I think all the platform's benefits more than justify its price; it provides excellent value for the money invested. Review collected by and hosted on G2.com.

What problems is Bloomfire solving and how is that benefiting you?

Our experience using Bloomfire has been excellent and has brought with it many benefits; it has a wide variety of tools that have helped us optimize information exchange processes; the way it allows us to group and store all vital information in one place and facilitate access to it has helped us save an enormous amount of time; it has excellent advanced search engines to find the information we need as quickly as possible, streamlining the work and minimizing the frustration that is often an obstacle to collaborate effectively among colleagues; finally, it offers customization options that have allowed us to create categories and custom tags that has been helping to organize all the content and adapt the platform to our specific needs. Review collected by and hosted on G2.com.

Mary M.

Enterprise (> 1000 emp.)

2/2/2023

"Amazing Service and Platform!"

5/5

What do you like best about Bloomfire?

Bloomfire has created amazing capabilities to offer visibility to so much within an organization. From SOPs, to training, to addendums, PPTs, and so much more. We could not be more thrilled with the level of service and expertise offered from their incredible service team. Easy to navigate, simple to add and delete users; fabulous experience overall! Review collected by and hosted on G2.com.

What do you dislike about Bloomfire?

Our company did not find anything that was a detractor for Bloomfire. Each interaction with their team or the portal itself was incredibly easy and helpful. Review collected by and hosted on G2.com.