--- title: Bloomfire Reviews meta_title: 'Bloomfire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 513 reviews by the users' company size, role or industry to find out how Bloomfire works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 513 scale: '5' date_modified: '2026-08-04' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Bloomfire Reviews **Vendor:** Bloomfire **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 513 ## About Bloomfire Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowering users to access, manage, and collaborate on knowledge efficiently and effectively. Bloomfire’s AI-powered search and content authoring transform how teams interact with data and ensure that organizational assets and critical information are easily accessible and actionable. Bloomfire supports enterprise companies in scaling their knowledge management programs across teams, departments, and org-wide deployments and serves businesses across all industries – including healthcare, finance, government, manufacturing, and retail. With a focus on operational excellence, Bloomfire is an established, trusted partner to Fortune 500 companies and other industry leaders. The AI-driven platform delivers nearly 2 million answers each month, emphasizing its value and credibility. Key functionality includes: · AI-Powered Enterprise Search: Get direct, trusted answers from Ask AI and find relevant documents and articles across all your integrated platforms with intuitive search. ·AI-Powered Authoring Tools: Advanced authoring tools streamline knowledge creation and ensure your content fits the unique needs of your business. Use generative AI to create and refine insights from your original work, ensuring all published information is high quality and optimized for search. · Scalable Architecture & Award-Winning Implementation: With flexible structure and navigation components like communities, groups, and boards, Bloomfire is designed to grow with your organization, offering a seamless integration and implementation process. ## Bloomfire Pros & Cons **What users like:** - Users appreciate the **ease of use** of Bloomfire, finding it user-friendly and efficient for information retrieval. (29 reviews) - Users enjoy the **easy access** of Bloomfire, appreciating its intuitive interface and organized information for efficient knowledge sharing. (14 reviews) - Users value the **remarkable AI support** and intuitive interface of Bloomfire, enhancing knowledge sharing and accessibility. (13 reviews) - Users admire the **intuitive search functionality** of Bloomfire, enhancing knowledge access and collaboration across departments. (13 reviews) - Users value the **remarkable AI support** in Bloomfire, enhancing knowledge access and simplifying search processes. (12 reviews) - Users find Bloomfire to be a **highly valuable resource** that enhances skills, productivity, and provides essential information. (12 reviews) - Search Ease (11 reviews) - Users appreciate the **navigation ease** of Bloomfire, finding it simple to locate and access important documents. (10 reviews) - Search Efficiency (10 reviews) - Features (9 reviews) **What users dislike:** - Users often face **inefficient search** , leading to frustration with results that can be unpredictable or incomplete. (7 reviews) - Users are frustrated by the **inefficient search functionality** in Bloomfire, leading to disappointing experiences and inconsistencies. (5 reviews) - Users feel that the **limited customization** options hinder their ability to tailor Bloomfire to specific needs. (5 reviews) - Users express frustration with **limited reporting** , making it challenging to track engagement and insights effectively. (5 reviews) - Users find the **search functionality inconsistent** , often leading to disappointment with inaccurate results and missed insights. (5 reviews) - Users experience **search limitations** that hinder finding specific insights quickly, leading to frustration and disappointment. (5 reviews) - Expensive (4 reviews) - Users express concern over **inadequate reporting** capabilities, noting the need for deeper analytics and customization options. (4 reviews) - Complex Filtering (2 reviews) - Users find the **initial setup complex** and time-consuming, particularly for larger teams requiring extensive content organization. (2 reviews) ## Bloomfire Reviews ### 1. Bloomfire **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Territory Manager-Virginia, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Bloomfire?** The ability to share ideas and successes across an organization is great. Also it allows individuals to show case their work and helps to enhance knowledge of the team. **What do you dislike about Bloomfire?** I haven't really noticed anything that I could say that I dislike. **Recommendations to others considering Bloomfire:** It is a great tool for those who are in the field in a sales capacity. **What problems is Bloomfire solving and how is that benefiting you?** Problems in our industry come from not knowing where to go for some. Sharing on bloomfire helps open eyes to new ways and customers. ### 2. A wiki that's a wiki and not anything else. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** It's a Wiki. I evaluated about 5 "wikis" and they were all trying to be something else. Some were trying to be Asana and slack at the same time. Bloomfire spent better time by trying to make the best wiki they can. The simplicity and the power of the search mechanism make this an amazing tool. **What do you dislike about Bloomfire?** Takes a minute to figure out how to add links, files to the posts. Sometimes admin setting is confusing. **Recommendations to others considering Bloomfire:** Use it. It's intuitive and they know what they are doing. Also, do the 20 day trial. You'll learn so much in that time period. I had mine up and running in a week. **What problems is Bloomfire solving and how is that benefiting you?** Centralizing knowledge. Saving time by not answering off the cuff questions all day. ### 3. One Place to Hold Knowledge for Everyone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2016 **What do you like best about Bloomfire?** The best part about Bloomfire is the ease of use. Both the ease of uploading and adding new content, organizing existing/new content, and finding the content needed. **What do you dislike about Bloomfire?** I'm not a huge fan of the gamification of content creation and consumption. **What problems is Bloomfire solving and how is that benefiting you?** As an agency, we have a lot of client managers doing a lot of different things, and a lot of the same things. Before Bloomfire, trying to find the best way to perform a task required asking or pestering other client managers. With Bloomfire, the tasks that are completed repeatedly are documented in one place, and as best practices change, Bloomfire can also change to reflect the latest and greatest. ### 4. A great way to strengthen your professional community! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Director of Communications, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** We love the way that Bloomfire enables us to maintain a sense of open communication and education with our staff. **What do you dislike about Bloomfire?** I would love it if the means of editing the portal layout was a little more user-friendly. **Recommendations to others considering Bloomfire:** Take full advantage of your Bloomfire representative's expertise! **What problems is Bloomfire solving and how is that benefiting you?** We have thoroughly enjoyed a chance to have out training materials easily accessible in one place for our staff. We are attempting to bridge the gap between upper management and the service crew. ### 5. Easy to use program for searchable database **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Easy of editing of this program is key to success. I like how easy it is to input different sources and adjust the content in it. No matter what source it is coming from we have a way to input the information in a searchable format. **What do you dislike about Bloomfire?** I do not like how graphic heavy it is. As this is being used as an internal search engine I don't feel that while searching we always need graphics. **Recommendations to others considering Bloomfire:** Very user friendly. This system is easy to learn and add and adjust information into. **What problems is Bloomfire solving and how is that benefiting you?** We are using Bloomfire as an internal database that can be searched for information that may have been sourced in many different areas prior. ### 6. Bloomfire for community management **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** It provides a useful tool to aggregate content and material in one place. **What do you dislike about Bloomfire?** It's yet another site to sign up for and check on a daily basis. **Recommendations to others considering Bloomfire:** This is a great tool to share files among a large group. Bloomfire also provides daily and weekly updates that go straight to your inbox to help keep up with the tool. However, in addition to all the other tools you use daily, this adds yet another where materials can be stored, so it's one more to the list. **What problems is Bloomfire solving and how is that benefiting you?** We are a cancer nonprofit. The benefits are sharing large files that cannot be done on many other sites with a very useful search tool unlike Facebook. ### 7. Bloomfire **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2016 **What do you like best about Bloomfire?** It's a great way to consolidate and organize content **What do you dislike about Bloomfire?** The search functionality is not the best. I'm not sure if that's a tagging issue or a fuzzy find issue, but it kind of requires that you get pretty close to the title or sometimes you get really bizarre results **What problems is Bloomfire solving and how is that benefiting you?** Content organization for the business ### 8. Bloomfire: a powerful, versatile tool that is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** What I like best about Bloomfire is that it responds to needs of users by enabling them to access information according to their own mental models without having to second guess somebody else's classification or organization system. The utilities that allow users to customize the content to which they are alerted are tremendous, as are the tools for filtering and searching content. Moderating the platform is simple, and the advanced reporting and analytics are very useful. **What do you dislike about Bloomfire?** There is not much that I actively dislike about the platform itself, except perhaps the fact that documents must be downloaded individually. Encouraging members to contribute content is challenging, and requires significant prompting and handholding. **What problems is Bloomfire solving and how is that benefiting you?** We are trying to silo bust, to bring together stakeholders from several disparate groups and to get them sharing info and community building. Using Bloomfire, we have built a valuable repository and facilitated the building of valuable connects across stakeholder groups. ### 9. I am the community manager for my organization and we use BF as a knowledge base for our sales reps. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** The Bloomfire team (the people behind it) are fantastic. Very responsive, helpful, collaborative, and make their clients feel important & appreciated. The basic features are very useful and meet our basic needs. (Publishing posts, creating series, allowing our community to ask questions, etc) **What do you dislike about Bloomfire?** The UX design feels dated and clunky. The app is not intuitive. The promo bar isn't visible in any way on the app (most of our community accesses via mobile so this is incredibly frustrating) The general navigation and usability isn't intuitive. We've created a training series for our community and they still have a hard time navigating. There is no archive feature. This makes my job incredibly hard and is super manual for me. Any time one of our users has a simple technical issue with Bloomfire and emails the team, I've found that the BF support team redirects it back to me instead of taking the time to solve it. (Login issues, password question, etc) Not being able to master-set the notification settings how we'd like it is a nightmare, especially since we onboard between 50-150 new users every month. This means they get notifications for everything, and I have to educate 50-150 individual people every month on how to re-set their notifications because they miss that info, because they're so overwhelmed with the other more important onboarding. I was told this would be a business feature in the future. That was incredibly frustrating. There is no "completion" bar or tracking for series, which we use for training. **What problems is Bloomfire solving and how is that benefiting you?** We need a central knowledge base, so it is very useful this can house all the training and important announcements our communities need. We can direct business questions through Bloomfire, instead of our Facebook group (socially oriented) or Support (technical issues related to their business) We can pull data around engagement. ### 10. My BF experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I enjoy being able to easily share information that can be reviewed on any system or device and it is available ANYWHERE at anytime. **What do you dislike about Bloomfire?** I wish there was a build in way to build more interactive engagement, such as polls. Also, the tagging and search feature could use some help. It is often incredibly difficult to search for past items if not tagged correctly by everyone using the interface. **What problems is Bloomfire solving and how is that benefiting you?** Again, benefits stated above-- a great resource share place without being tied down to "office" systems. I believe a problem we need to solve is how to use it to increase best practice sharing in a way that is easily engaged with. ### 11. We used bloomfire to share informaiton with abroad group of stakeholders. This was very successful. **Rating:** 4.5/5.0 stars **Reviewed by:** Jean D. | Environmental Policy Program Manager, Environmental Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** It has a relatively easy format to use and allows access and input to be controlled. **What do you dislike about Bloomfire?** I would like there to be better user guide information **Recommendations to others considering Bloomfire:** Its a great forum for discussion and sharing information with a broad audience!! **What problems is Bloomfire solving and how is that benefiting you?** We have a multitude of various business problems but many center around needing a good method to communicate information to the public and interested stakeholders. Bloomfire has provided this format. ### 12. Excellent knowledge base to quickly share and access platform knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Bloomfire?** The search functionality works very well to help me quickly find what I am looking for. Comment functionality is great to alert the contributor that I am either looking for more in-depth answers, or need examples/clarification on that article which will ultimately help the team. Commenting directly on the article helps ease inbox, which is always a good thing. **What do you dislike about Bloomfire?** The series feature is cool to easily find and work through related content. **What problems is Bloomfire solving and how is that benefiting you?** Repetition of questions asked to our solution engineering team was a waste of time. Bloomfire has solved that and given everyone precious time back to their workday. ### 13. Excellent KB Software **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | General Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Bloomfire is easy to use, responsive, intuitive, and visually appealing. We were pleasantly surprised by the interface and collaborative capabilities. **What do you dislike about Bloomfire?** The mobile app is a little clunky. Not bad, but it could use some refinement. **What problems is Bloomfire solving and how is that benefiting you?** We use Bloomfire as an internal knowledgebase. We sell and support custom software, and Bloomfire allows us to quickly create KB articles for our techs to use when troubleshooting common problems. ### 14. Awesome platform for knowledge-sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Lorraine W. | Enterprise E-Commerce Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Bloomfire?** I like that you can follow posts and also the tagging system to easily search topics. It makes it very simple to find relevant information. **What do you dislike about Bloomfire?** It is a small learning curve, especially for those that don't post topics often. **What problems is Bloomfire solving and how is that benefiting you?** Technological knowledge is overwhelming so having a central location for this is great - without having to ask individuals repeatedly. ### 15. Easy to use and very well thought out! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Definitely the ease of use. It is very well laid out and intuitive. I don't waste valuable time searching for what I want to do. **What do you dislike about Bloomfire?** When searching, the main window seems a little hard to follow. There are usually three columns in the middle of the screen and they have varying lengths, so it's easy to get lost in the search. **Recommendations to others considering Bloomfire:** Recommended for its design and ease of use. It is very intuitive and well designed. **What problems is Bloomfire solving and how is that benefiting you?** We are using Bloomfire to keep up with many different files that exist within multiple umbrellas and Bloomfire handles them all very nicely. ### 16. Interactive, multifaceted tool for easy access and peer-to-peer sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Marianne M. | Channel Enablement, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2016 **What do you like best about Bloomfire?** Ease of adoption and use, including a mobile version that is critical for field sales access. **What do you dislike about Bloomfire?** The tracking and reporting was at a higher level than we expected. Will look for refinements with more reporting levels available. **Recommendations to others considering Bloomfire:** Leverage Bloomfire experience. Ask for similar use case to understand setup pitfalls and best practices **What problems is Bloomfire solving and how is that benefiting you?** Communication with field sales teams, and effective impromptu sharing, coupled with regular communication. Launched with 8 week program to maintain focus and establish new habits. Ninety three percent of audience signed on and participated. The top 25% were most active. Saw significant idea and success sharing. ### 17. BloomFire review **Rating:** 4.5/5.0 stars **Reviewed by:** Janet L. | Online Learning Support Specialist/Admin Support, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** My company I work for used BloomFire site for all of us employees (that are spread around the world) to keep in touch and to make announcements regarding work stuff. It was a nice way to keep up to date with each other since we all work here in the USA or those who were TDY in other countries. It's easy to create new topics in BloomFire and to replay to topics that were already created. **What do you dislike about Bloomfire?** There's nothing I didn't dislike about BloomFire. **Recommendations to others considering Bloomfire:** N/A **What problems is Bloomfire solving and how is that benefiting you?** We mainly used BloomFire to keep in touch personally and to welcome new employees. ### 18. friendly collaborative platform **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth (Betsy) D. | Office and Venue Manager, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** It's easy to upload and edit posts; a simple way to present information to share with colleagues--everything in one place that everyone can access. **What do you dislike about Bloomfire?** sometimes it's hard to find things, but maybe we all need to use tags better. **What problems is Bloomfire solving and how is that benefiting you?** Our team is dispersed over a variety of locations; Bloomfire is an easy way to share information that everyone can access. ### 19. Great Internal Training Resource **Rating:** 4.5/5.0 stars **Reviewed by:** Wes K. | Carrier Relations and Salesforce Certified Administrator, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** We work in freight, and there are a lot of weird processes and industry jargon that we have to remember on a day to day basis. Bloomfire has been a great resource for new hires and seasoned employees to be able to quickly reference this information. **What do you dislike about Bloomfire?** The UI can be a little difficult to get used to. Imputing data is a little tedious. **What problems is Bloomfire solving and how is that benefiting you?** Helped us with training and as a quick reference guide for a lot of the problems we face on a day to day basis. Helped spread our "tribal knowledge" and make it more usable. ### 20. Used for talent acquisition group discussing and sharing of resources **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan S. | Talent Acquisition Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Ease of use, and ease of searchable content. Mimics Facebook, which makes it more intuitive. **What do you dislike about Bloomfire?** Default settings for search results. I have never been a fan of the "tile" layout in any application. **What problems is Bloomfire solving and how is that benefiting you?** We are able to share documents across the entire department. This makes it easier for our group to get answers without coming to another colleague. ### 21. Cross-departmental connection and communication at its core. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I enjoy that Bloomfire provides a network for inter-departmental communication and appreciation with the ease and approach of a social media platform. I also find that the layout is both sophisticated and easy to use; inspiring me, as a content sharer, to share more creative assets with other teams. **What do you dislike about Bloomfire?** Sometimes I find that Bloomfire doesn't directly help engage the users. The active users are always active, however there is no strategy to engage the less active users. **What problems is Bloomfire solving and how is that benefiting you?** With Bloomfire, the creative department has been able to share creative assets with significantly more ease and effectiveness. ### 22. Easily accessible share space and database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Bloomfire?** I like how you can pose questions to your colleagues and they can address it at their own speed. I also enjoy how easy it is to find information and that it is sorted in chronological order. **What do you dislike about Bloomfire?** I do wish you could rank the importance of questions or tag certain groups in a post/question so it only goes to them. **What problems is Bloomfire solving and how is that benefiting you?** It's a sharing space at my company. We post projects to share with one another so that we're not reinventing the wheel each time we start something new. ### 23. The best Knowledge tool I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2016 **What do you like best about Bloomfire?** An easy to use, aesthetically pleasing knowledge system with amazing search functionality. Great team at Bloomfire who have developed, sell and support just one product making them experts in their field rather than attempting to manage and control many systems and products. **What do you dislike about Bloomfire?** There isn't (currently) chronological knowledge refresh reminders so that we can periodically and automatically review knowledge that is potentially defunct. There also isn't currently any algorithmic language support making knowledge in languages outside of English difficult. **Recommendations to others considering Bloomfire:** Don't think about it, just do it. **What problems is Bloomfire solving and how is that benefiting you?** Global mindset, anywhere in the World. ### 24. We use Bloomfire as a knowledge base for our organization. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Easy to create contributions. Easy to share. Good for searching. Easy to add contributors. Very visual and the UI is nice. Very little training needed. **What do you dislike about Bloomfire?** 1) Search function--tags should not be searched before titles 2) Question & Answer tool -- this interface isn't the greatest and you can't stream questions together effectively or create discussion boards 3) Group level permissions don't make sense 4) Home pages aren't super customizable **What problems is Bloomfire solving and how is that benefiting you?** We use it to store all of our internal documents. It benefits us by giving us a place to centralize our content. ### 25. Any easy to use knowledge building tool for support teams. **Rating:** 4.0/5.0 stars **Reviewed by:** Jon V. | Sr. IT Support Technician - Executive Support, Supermarkets, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** The easy of use. Posting documents is simple, yet feature rich. **What do you dislike about Bloomfire?** Filtering results can be a little cumbersome. Page layout can be a little more efficient. **What problems is Bloomfire solving and how is that benefiting you?** Internal I.T. support desk triages a variety of issues. We use Bloomfire to collaborate with other teams to ensure support documentation is current and easily accessible. ### 26. CIS Bloomfire Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in International Affairs | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2016 **What do you like best about Bloomfire?** The easy ability to share, updated, and search information. **What do you dislike about Bloomfire?** That it sometimes can be difficult to search information, as the document title has to be exact, Also, creating series and folders can be difficult when trying to put all related documents together, this could be made easier. **Recommendations to others considering Bloomfire:** It is great for cross team collaboration! **What problems is Bloomfire solving and how is that benefiting you?** Cross team collaboration and the sharing of important materials with remote staff is made easy with bloomfire and has helped becomes a bank of resources for our company. ### 27. Bloomfire is connects our team and clients together creating our own social network. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I love that Bloomfire provides an easy way to connect with our clients and to provide content in an easy way. It's filling a need in an area that a lot of companies are missing. **What do you dislike about Bloomfire?** The number one thing I hate is the amount of emails that come from Bloomfire. It's pretty intense and begins to be filtered as spam. **What problems is Bloomfire solving and how is that benefiting you?** We use Bloomfire to share importing company-wide information as well as a platform to share industry specific articles and content. It allows us to engage with our customers. ### 28. Fantastic Knowledge Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa R. | PPC Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I like that you can easily share information through posts or questions with a large group of people. **What do you dislike about Bloomfire?** I dislike that the post customization is a bit clunky and formatting can get a bit difficult. **What problems is Bloomfire solving and how is that benefiting you?** Have an information database for an entire company that is easily accessible. ### 29. Engaging and Fun **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea A. | Administrative Assistant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** My favorite aspect is that anyone can add content and questions. It really provides an interactive approach to training, onboarding and over-all knowledge sharing. **What do you dislike about Bloomfire?** Not much to dislike but maybe more options could be available to the Bloomfire community. I see a lot of questions answered with "We're working on that!" **Recommendations to others considering Bloomfire:** Read up on it and check out the Bloomfire Community; it's been instrumental in my implementation. **What problems is Bloomfire solving and how is that benefiting you?** Having everyone take part in cross-training and the experts sharing their knowledge has been tremendous. ### 30. Tech Company using Bloomfire for internal and extnernal knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I like that we can share articles both on our internal and external sites. **What do you dislike about Bloomfire?** The overall design is a but clunky in my opinion. Most sites these days try to accomodate every platform which yields a less than ideal experience for a traditional laptop/desktop user. **Recommendations to others considering Bloomfire:** none **What problems is Bloomfire solving and how is that benefiting you?** We are sharing information with our clients that could only be done via word docs etc. When a question is asked we can easily reference to an article, document, video that meets their needs exactly. ### 31. Good Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Tamekia B. | Sr. Mgr, Acquisition Marketing , Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I love the easy navigation of the icons. **What do you dislike about Bloomfire?** I wish the reporting was more dynamic in the system. I wish there was a way to archive information there on the platform better **Recommendations to others considering Bloomfire:** Evaluate what's your goal and what you are looking to get out of... who's the user etc. **What problems is Bloomfire solving and how is that benefiting you?** This platform is use to interact with my FS team. I like some of the new tools they have rolled out in 2016 which helps with the navigation thru the site. ### 32. Bloomfire, the best way to communicate! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I really enjoy using Bloomfire because it's simple and organized in a central location. We revamped the way we communicate SOPs and have become more efficient **What do you dislike about Bloomfire?** I wish there were a few more editing options or the ability to pull a document from another post and add it to a new post in which the document is also relevant **What problems is Bloomfire solving and how is that benefiting you?** Solving inconsistency in reporting financials and other data. The benefits as an analyst are endless as now data gets report homogeneously. ### 33. Very Useful product **Rating:** 3.5/5.0 stars **Reviewed by:** Boris T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Very simple & easy to use, but the accounting team is extremely hard to deal with [never respond to calls/emails] **What do you dislike about Bloomfire?** Dealings with the accounting team; had to contact multiple times and they did not respond anyway. **What problems is Bloomfire solving and how is that benefiting you?** Spreading knowledge across the organization ### 34. Bloomfire helps our teams be more effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Bloomfire?** Bloomfire provides an easy to use interface, both for adding content into the system as for retrieving posts. The questions and answers section is particularly useful in high growth teams. **What do you dislike about Bloomfire?** I would like to see markdown support added to the text editor. **What problems is Bloomfire solving and how is that benefiting you?** When dealing with fast growing teams knowledge tends to become spread out over the entire team. Bloomfire helps us catalogue and manage our knowledgebase. ### 35. Bloomfire Review **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony V. | Associate Problem Solver, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Easy of use for adding new documentation. Quick searches. Nice layout. Like that it is a hosted solution so we do not need to manage any in-house servers and have easy access from outside without opening up our network. **What do you dislike about Bloomfire?** Hard to create a structure other than tagging. no other issues. **What problems is Bloomfire solving and how is that benefiting you?** We are using this for all of our KM. This is been an invaluable tool to store all of our client info. ### 36. used for library of documents and internal communication **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher C. | Financial Advisor, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** clean easy simple design that makes it great for us to find what we are looking for **What do you dislike about Bloomfire?** i don't really have anbything i dislike. some pages tend to load slow but thats it **Recommendations to others considering Bloomfire:** great tool to help your team stay organized and collaborate together effectively **What problems is Bloomfire solving and how is that benefiting you?** it helps us as a company that has multiple offices accross different cities to share data and docutments easily ### 37. Director, Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Marci K. | Director of Marketing, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2016 **What do you like best about Bloomfire?** Easy to use by both our home office team and our franchise network. Simple and cost effective tool to communicate, share and learn in a decentralized environment. **What do you dislike about Bloomfire?** Videos take a while to upload, would like this process to be faster **What problems is Bloomfire solving and how is that benefiting you?** fast onboarding of new programs shared best practices by all of our offices new office training has been easier with access to all of our tools ### 38. Absolutely Love Bloomfire! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Bloomfire has been a fantastic resource to house training, on-boarding and continuing education for our team. We are still creating processes for how information is chosen and put into the platform and this is still a work in progress. **What do you dislike about Bloomfire?** It's not really something we dislike, more a process we are trying to figure out: an easy way to review and purge information on a quarterly basis if needed and how this will be divided amongst our leadership team. **Recommendations to others considering Bloomfire:** Continue making innovations and rolling them out. **What problems is Bloomfire solving and how is that benefiting you?** This has greatly helped with on-boarding new employees and continuing to train and share information for new processes. ### 39. Good feature set, expensive for the feature set **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** We like the capacity to quickly share article articles amongst our team and to have a central repository of information. **What do you dislike about Bloomfire?** It's expensive. Compared with other solutions, the feature set is nice, but we're actually likely going to drop the product and set up a WIKI instead. (Free) **What problems is Bloomfire solving and how is that benefiting you?** We've certainly been able to share common questions quickly... and have eliminated a lot of duplicative mail. ### 40. Bloomfire **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Thumbnails help with quick scan navigation of blocks of documents. **What do you dislike about Bloomfire?** Hard to organize materials in the Bloomfire space and navigation hides important links. **What problems is Bloomfire solving and how is that benefiting you?** Needed one place where all the most updated files for each department lives. It is fantastic as a drop zone if all relevant people understand where the documents live and if all parties actually engage with the platform. ### 41. Bloomfire **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** How easy the interface is to use, & being able to share things throughout the company I work for. **What do you dislike about Bloomfire?** Sometimes when you upload a video the picture it grabs for the preview is not from the first "slide" or frame of the video. **Recommendations to others considering Bloomfire:** Definitely utilize the training resources from Bloomfire to help you understand the best way to get yourself & your team set up. **What problems is Bloomfire solving and how is that benefiting you?** Being able to share valuable information & assets throughout the entire company. Creating resources for new employees to learn about the company & sharing information with new customers have been a great benefit. ### 42. Great for training! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley P. | Director of Account Management, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2016 **What do you like best about Bloomfire?** access that is granted to employees and the ability to save training **What do you dislike about Bloomfire?** ease of using product as far as navigation **What problems is Bloomfire solving and how is that benefiting you?** training ### 43. Excellent content management! **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie W. | Product Director, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** As the technical writer and primary poster for customer support issues, Bloomfire's platform is incredibly easy to use, segment, post, and tag! **What do you dislike about Bloomfire?** Post sorting. It would be nice to prioritize posts. **What problems is Bloomfire solving and how is that benefiting you?** We are offering all of our client facing user manuals in one easy place as a "help portal". Our clients love being empowered to find answers especially after hours. ### 44. Bloomfire Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** Series are a cool way of organizing posts. I also like featured posts **What do you dislike about Bloomfire?** Can't edit drafts with others. The search engine is kinda weird. I don't usually find what i'm looking for. **What problems is Bloomfire solving and how is that benefiting you?** We create demos and we shared them using Bloomfire. I didn't get any particular benefit that i wouldn't have got using wordpress for example. ### 45. Streamlined the CX team! **Rating:** 4.5/5.0 stars **Reviewed by:** Chrissy E. | Sales and CX Training Lead/HR Generalist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I love the ability to share information with my whole team in an easy way. Before, we used multiple google docs, presentations, and emails to share information. Bloomfire makes this process much easier! **What do you dislike about Bloomfire?** I wish we had more integration capabilities. **What problems is Bloomfire solving and how is that benefiting you?** Streamlining the process of communicating across 3 offices has had a huge impact on our productivity! ### 46. Good Product. Does what I expect. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** I like the ability to search all of the database for entries **What do you dislike about Bloomfire?** I can't think of much to dislike. If anything, I dislike that I have to send people to a separate place to find information. **What problems is Bloomfire solving and how is that benefiting you?** We are using bloomfire as a knowledge repository so students can search for helpdesk answers. ### 47. Great for knowledge management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2016 **What do you like best about Bloomfire?** We've found it really fast, much quicker than our previous solution. It also allows for fantastic tagging and the search feature is far beyond any of our previous systems **What do you dislike about Bloomfire?** It just lacks some polish at times - features seem to be their key focus, design will come after! **Recommendations to others considering Bloomfire:** Try it out - especially the tagging and search features **What problems is Bloomfire solving and how is that benefiting you?** Knowledge management for hundreds of articles across dozens of team members and multiple teams. Allows us to share and collaborate much better than previously ### 48. Community of Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Tara C. | Communications Manager, Textiles, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2016 **What do you like best about Bloomfire?** I love Bloomfire because we can house so many tools for our sales force to easily find, view and share as needed. From technical papers, collection videos, industry related articles and so much more, Bloomfire allows for easy sharing of a variety of content. **What do you dislike about Bloomfire?** That more of our community members don't use the tool! **What problems is Bloomfire solving and how is that benefiting you?** Being able to have up to date content available quickly to all our sales reps. ### 49. Knowledge Platform for Millennials **Rating:** 4.0/5.0 stars **Reviewed by:** Terrance C. | Training and Quality Assurance, Customer Care, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2016 **What do you like best about Bloomfire?** The CUSTOMIZATION is probably the best feature on Bloomfire. For an agile and fast paced company, you would need to have a platform that can keep up and Bloomfire does that. **What do you dislike about Bloomfire?** While I know the reporting dashboards are being built out continuously, it would be nice to have more customization and modification as it relates to report building and such. **What problems is Bloomfire solving and how is that benefiting you?** Knowledge management workflows, collaborations and accuracy. ### 50. Excellent Knowledge Base Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Bloomfire?** It's very ease to search across all the content in the knowledge base. The ability to search across audio recordings is also great. **What do you dislike about Bloomfire?** The hierarchy structure of series and posts is a little confusing at first, but not bad once you get used to it. **What problems is Bloomfire solving and how is that benefiting you?** We used a file storage solution prior to Bloomfire and it was not scalable for our organization and became cumbersome to find what you needed. Bloomfire helped alleviate that pain. ## Bloomfire Discussions - [Can we use Bloomfire as a trial ve](https://www.g2.com/discussions/can-we-use-bloomfire-as-a-trial-ve) - 1 comment, 2 upvotes - [How do you search across categories?](https://www.g2.com/discussions/how-do-you-search-across-categories) - 1 comment, 1 upvote - [Is there a mobile version?](https://www.g2.com/discussions/is-there-a-mobile-version) - 11 comments, 1 upvote - [How can I use this application on my android mobile phone without giving administration permission?](https://www.g2.com/discussions/how-can-i-use-this-application-on-my-android-mobile-phone-without-giving-administration-permission) - 1 comment, 1 upvote - [How does Bloomfire keep customer data secure?](https://www.g2.com/discussions/how-does-bloomfire-keep-customer-data-secure) - 1 comment, 1 upvote - [View Bloomfire pricing details and edition comparison](https://www.g2.com/products/bloomfire/reviews?page=10&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A35%3A02+-0500&secure%5Bsession_id%5D=cb7b5ea2-7d12-4495-a40c-a0312fb2e18a&secure%5Btoken%5D=38697e7927c1a49991ba8e2633cec0116b84dba83ec908a1cb5543df932a5673&format=llm_user) ## Bloomfire Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Creatify AI](https://www.g2.com/products/creatify-labs-inc-creatify-ai/reviews) - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) - [KnowledgeLake](https://www.g2.com/products/knowledgelake-2025-06-18/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Bloomfire Features **Content Management** - Data Centralization - Insight Engines - Archiving - Insight Engines - Search Analysis - Insight Engines **Administration** - Database Management - Data Workflows - Issue Management **Account Options** - Single Sign-On (SSO) - Social Login - Reputation System - Topic Subscription - Bookmarking - History **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Knowledge Base** - Q & A - Link Sharing - Searchable **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Q&A Tools** - Tags - Commenting System - Notifications - Integrations - Knowledge Integrations - Embedding - Formatting - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Communication** - Social Features - Tagging - Upload - Comments ## Top Bloomfire Alternatives - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Stack Internal](https://www.g2.com/products/stack-internal/reviews) - 4.5/5.0 (784 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (528 reviews)