Verified User in Fund-Raising
UF
Verified User in Fund-Raising
Mid-Market (51-1000 emp.)
"As a beginner in fundraising 3 years ago, Bloomerang made tasks and profiles easy to manage."
5/5
What do you like best about Bloomerang CRM?

Setting tasks for myself, ability to create opportunities and moves management in donor profiles. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

The transaction vs constituent reports can be confusing, especially when trying to pull certain data. I have utilized the live chat many times. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for sharing your experience with Bloomerang! We love to hear that our platform has made managing tasks and donor profiles easier for you as you’ve grown in your fundraising journey. It’s great to know that features like task setting, opportunities, and moves management have been helpful, and that our live chat support has been helpful to you! We’re so glad Bloomerang is keeping you on track with your donors and helping you stay organized with household information and constituent assignments. Happy fundraising!

Verified User in Design
AD
Verified User in Design
Small-Business (50 or fewer emp.)
"Bloomerang is a solid CRM, could benefit from being more customizable, especially the integrations"
3/5
What do you like best about Bloomerang CRM?

The infinite number of variations on reports Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Customer service is quite slow and unevern. Sometimes it's excellent, sometimes it's average and a few times it was very bad. I had to wait 2 weeks once for a query to be answered.

There is also no good customer support for the Fundraise Up integration. We have been going around in circles try to fix some minor things which cause us to put in extra hours of work every month.

Native email analytics are poor - and the integration with Mailchimp was just updated. MailChimp emails to the Bloomerange audience are no longer visibile in Bloomerang. There is absolutely no way to easily track the number of emails going out every month: to individuals, mass emails from Bloomerang and mass emails from MailChimp.

Surveys, wow, noncustomizable in any way. Both content and targeting (timing and groups) is either on or off and only adress 3 groups: Lapsed donors, New donors, Existing donors. Surveys sent through MailChimp get recorded more indirectly, therefore are much harder to integrate in Bloomerang reporting. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for providing us with this helpful feedback. We’re glad to hear that you have enjoyed our reporting features and donor analytics. Regarding your integrations with Fundraise Up and MailChimp, we have shared your feedback with our team, and would appreciate the opportunity to discuss this with you further. We encourage you to contact success@bloomerang.com so that we can connect you with one of our integration experts.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"User-friendly and customizable"
5/5
What do you like best about Bloomerang CRM?

So many free learning opportunities, great customer service, and it's easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish pledge payments could look up commitments made on separate records. And there needs to be a way to filter out mass emails! Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you so much for your feedback! We're happy to hear that you're finding Bloomerang user friendly, and that our learning resources and customer support have been helpful. We're also glad the Qgiv fundraising integration has improved your event registration process. Regarding pledge payments and mass emails, we'd love for you to contact us at support@bloomerang.com to provide more context, so that we can help you as best as possible—we're always here to support you!

Michelle N.
MN
Michelle N.
Owner
Small-Business (50 or fewer emp.)
"Designed for nonprofits, easy to use"
5/5
What do you like best about Bloomerang CRM?

After nearly 20 years with a different program that was overly complex and hard to navigate, we switched to Bloomerang—and we've been extremely satisfied ever since. The onboarding was thorough, and the implementation process was remarkably smooth. Their customer support has been outstanding, and we rely on Bloomerang daily. It’s significantly boosted our productivity. The seamless integration with our other systems has also been impressive, and we appreciate the nonprofit-specific features that truly meet our needs. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Bloomerang does have an internal email communications feature, but it's not as robust as MailChimp or Constant Contact. We're still using it regularly, but we are hoping for some upgrades to that feature over time. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Michelle, thanks for sharing your review! We're thrilled to hear that Bloomerang has boosted your productivity and meets your staff's needs. We are continually updating our Email Builder, including some recent updates with ready-to-customize templates, an expanded design toolbox, and an industry-first AI-powered writing assistant that we hope are improving your email experience. If you have any further questions about using our Email Builder, we invite you to reach out to success@bloomerang.com. Happy fundraising!

Chris L.
CL
Chris L.
Development Coordinator
Small-Business (50 or fewer emp.)
"Great CRM to get you started"
4/5
What do you like best about Bloomerang CRM?

They have the onboarding down to a science. Very straight forward process. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Like everything, it is getting expensive. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for your feedback! We're so glad to hear that Bloomerang made your onboarding process smooth and has been a great fit for managing donor data and tracking gifts. We understand your concerns, and we want to assure you that Bloomerang is continually growing and adding new features to deliver even more value. Feel free to share specific feedback you'd like to see by submitting or upvoting a suggestion on the Bloomerang Features Portal. Your input helps us improve, and we’re grateful to have you as part of the Bloomerang community!

Verified User in Research
UR
Verified User in Research
Small-Business (50 or fewer emp.)
"Helpful fundraising tool"
4.5/5
What do you like best about Bloomerang CRM?

Bloomerang is user friendly and intuitive Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I don't know if it is the most affordable option out there Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thanks for your review! We're delighted to hear that you find Bloomerang user-friendly and intuitive, and that it has helped you seamlessly integrate monthly newsletters and fundraising efforts. We love hearing about organizations engaging with their long-term supporters. Happy fundraising!

Verified User in Libraries
AL
Verified User in Libraries
Small-Business (50 or fewer emp.)
"Bloomerang"
4.5/5
What do you like best about Bloomerang CRM?

Bloomerang is intuitive and easy to use. The support team is always helpful and understanding, and the courses offered to users have been valuable. Importing data is simple and quick.

Although this Foundation hasn't had a need to integrate with other software programs, the integrations can occur once we've grown to the point the integrations are appropriate. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Not much, the system can be adapted to easily meet the needs of the organization. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you so much for your thoughtful review! We're so glad to hear that you've found Bloomerang intuitive and easy to use, and that our support team and Bloomerang Learning courses have been valuable to you. It’s great to know that data importing has been quick and simple for your organization, and that gift acknowledgement, reporting, and donor management has helped improve efficiency for your team. Thanks again for sharing, and happy fundraising!

ET
Ellen T.
Sr. Director, Development & Marketing
Small-Business (50 or fewer emp.)
"The platform is intuitive and the customer support second to none!"
5/5
What do you like best about Bloomerang CRM?

The telephone customer support. It is truly the gold standard! So well-trained and patient. I cannot say enough great things about that team. Combined with the product, Bloomerang works beautifully for us. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

The least helpful are the email templates. Not enough variety and options or ways to change colors, etc. in templates to match our branding. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you so much for your thoughtful review, Ellen! We're thrilled to hear that you're enjoying our customer support and our data management product. We appreciate your feedback about the email templates as well--your input helps us better understand what our users need. Customer feedback is what drives our product roadmap, so you are welcome to submit or upvote a suggestion about email templates on the Bloomerang Features Portal. If you have any further questions or concerns about these features, please don't hesitate to reach out to success@bloomerang.com, and happy fundraising!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Good product for small nonprofit but not good if you grow bigger"
2.5/5
What do you like best about Bloomerang CRM?

It’s simple and made for fundraising for nonprofits. If your organization is small and simple, this tool might be right for you. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Report function is hard to obtain good results. Dashboard is a nightmare. You can’t almost customize the dashboard as it’s pre-made by Bloomerang. Once you write off a pledge, you can’t delete it yourself either. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for sharing your feedback about Bloomerang. We're happy to hear that you find it simple and effective for nonprofit fundraising and centralizing your data. Your feedback is incredibly valuable, and we appreciate you sharing your concerns with the reporting functionality and dashboard customization. Here is a recently-updated help desk article about deleting pledges (https://support.bloomerang.co/s/article/5000685736). You are also welcome to reach out to support@bloomerang.com so we can assist with any specific issues you’re having with reporting or any other questions you may have.

JC
JoAnn C.
Administrative Aide
Mid-Market (51-1000 emp.)
"Software is user friendly."
4.5/5
What do you like best about Bloomerang CRM?

Helps me to track donors and volunteers in one place. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Use of constituents feature is sometimes cumbersome. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing your Bloomerang experience, JoAnn! We're so glad to hear you're finding our platform helpful for tracking donors and volunteers in a central database. Customer feedback is what drives our product roadmap, so you are welcome to submit or upvote a suggestion about the Constituents feature on the Bloomerang Features Portal. If you have any further questions or concerns about this feature, please don't hesitate to reach out to success@bloomerang.com. Happy fundraising!