Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Solid platform for nonprofits"
4.5/5
What do you like best about Bloomerang CRM?

Everything is still great with Bloomerang. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

They've made useful updates through the years to stay competitive with other CRMs Review collected by and hosted on G2.com.

Response from Steven Shattuck of Bloomerang CRM
Edit edit

Hey there, thanks so much for the feedback.

Since Bloomerang acquired Kindful earlier this year, we have drastically upgraded our online giving tools, as well as added new functionality like peer-to-peer! You can check them out here: https://bloomerang.co/features/online-giving-tools/

Our support team is always available via free live chat if you ever need some report help!

See how Bloomerang CRM improved
Christina ‘V’ V.
CV
Christina ‘V’ V.
Development Manager
Small-Business (50 or fewer emp.)
"Easy and Intuitive"
5/5
What do you like best about Bloomerang CRM?

Bloomerang is the most intuitive system I have used for fundraising. I love how customizable it is, it makes me feel so much ownership over my product and like I was a subject matter expert in no time! Even when I do have a question or am trying to figure out the best way to run a report, the chat feature has been easy to use and so helpful! I can't recommend Bloomerang enough! Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It's honestly difficult to think of things I dislike about Bloomerang. Whenever I run into a roadblock, the team is there to help me work through it. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thanks for your glowing review, Christina! We love to hear that Bloomerang has been so intuitive and customizable to fit all of your organization's needs. As you know, our support team is always here to help with any concerns you have, so don't hesitate to reach out at success@bloomerang.com. Thanks for being a part of the Bloomerang family, and happy fundraising!

MK
Mike K.
Resource Development Manager
Small-Business (50 or fewer emp.)
"I really like Bloomerang"
4.5/5
What do you like best about Bloomerang CRM?

The web-based product is easy to use and extremely convenient. I like the dashboards it contains too. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I don't like the fact that when you click on the email address in Bloomerang that it doesn't include the text of the message when it is saved in the form. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for your feedback, Mike! We love hearing you find Bloomerang easy to use and appreciate the dashboards. We're also glad Bloomerang is helping with storing, tracking, and accessibility. We value your input on email functionality-- your feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Happy fundraising!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Excellent software with robust capacity"
5/5
What do you like best about Bloomerang CRM?

Bloomerang is simple to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Setting up report filters is complicated Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thanks for sharing thoughtful feedback! It's great to know that you find Bloomerang easy to navigate and use. We love hearing that Bloomerang is helping you better understand and engage with your constituents. We're also glad the reporting tool has been valuable for sharing information with your CEO and Board of Directors. Happy fundraising!

EE
Erin E.
Deputy Director
Small-Business (50 or fewer emp.)
"Could not be worse."
0/5
What do you like best about Bloomerang CRM?

There's nothing I like about Bloomerang. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Bloomerang is an old, outdated CRM with barely functional features, terrible customer service, and broken promises. Bloomerang has online forms that are not functional at all so you have to purchase an upgrade to get functional forms. We purchased two add-ons (Give+ and DonorSearch) and they didn't turn those features on for over 10 months. I have reached out via the chat and email NUMEROUS times and at times, it takes 3-5 days to get a response. Other times, I don't get a response at all. Their platform is not user friendly at all and you often have to take steps in multiple places to accomplish one thing. Due to the breech in contract on their side (not providing Give+ and DonorSearch for over 10 months), I've requested early cancellation of our contract and they refuse. I would not recommend them to anyone. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for taking the time to share your feedback about your experience with our software, Erin. The success of the nonprofits we serve is our number one priority, and we take it very seriously. Our goal is to provide a user-friendly platform that meets the needs of all our customers and we sincerely apologize for the frustration you’ve encountered. As we continue to address this matter one-on-one with your dedicated Customer Success Manager, we hope to have the opportunity to regain your trust.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great database"
4.5/5
What do you like best about Bloomerang CRM?

Bloomerang allows us to keep track of many things for our donors, for example, their addresses, donations, our communication with them. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It takes time to learn how to use the report filters Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thanks for your positive review! We're so happy to hear Bloomerang is helping you manage donor information and communications effectively. We know learning report filters can take time, and our resources and support are always here to help! Feel free to check out our Help Center article on Report filters here: https://support.bloomerang.co/s/article/13000020178. It's also great to hear Bloomerang is solving key tasks like generating yearly tax letters for your donors. Thanks for choosing us to support your mission, and happy fundraising!

Arlene G.
AG
Arlene G.
Chief Operations Officer
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Bloomerang has made a huge difference in how we capture, report and use donor data."
5/5
What do you like best about Bloomerang CRM?

Bloomerang has updated their support system so we can used chat to get help with issues very quickly. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish the pricing for customized training were more affordable. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for your feedback, Arlene! We're thrilled to hear that our support system is helping you resolve issues quickly and that Bloomerang is making donor data management and targeted mailings easier for your team. Happy fundraising!

AO
Alan O.
Development Director
Small-Business (50 or fewer emp.)
"Bloomerang Review"
5/5
What do you like best about Bloomerang CRM?

I am able to track donors from across a long timeline. I find creating reports and being able to customize them to be extremely helpful. I would be remiss if I didn't say that one of the reasons to switch to Bloomerang was cost consideration. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

An app to do some things on a mobile device would be ideal. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Hi Alan, thank you for sharing your feedback! We're thrilled to hear that you find Bloomerang's tracking, new donor notifications, and customizable reports helpful—these features are designed to make donor management as seamless as possible. We're also glad to know that our pricing played a role in your decision to switch to Bloomerang! Regarding the mobile app--great news, we have one! You can download the app at this link https://bloomerang.co/features/mobile-app/ and your CSM will be in touch soon to ensure that you get it up and running. If you have any other questions, don't hesitate to reach out to success@bloomerang.com. Happy fundraising!

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"After a year and a half using, I have not had any issues."
4/5
What do you like best about Bloomerang CRM?

Bloomerang has been great with helping us communicate with our donors and ensure everything is accounted for. We are easy able to pull information to reflect our yearly impact reports. I use this platform everyday. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It was hard in the beginning to really grasp all the features. Now I many just struggle with creating reports that match the exact information I need. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for your feedback! We're thrilled to hear that Bloomerang has helped streamline your donor communications, impact reporting, and donor acknowledgement. We’re here to support you as you continue to learn more about features like reporting—feel free to check out our Support portal (https://support.bloomerang.co/s/article/13000020112) or reach out directly if you need help creating custom reports or exploring additional features. Happy fundraising!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Effortless Reporting and Reliable Performance with Bloomerang"
5/5
What do you like best about Bloomerang CRM?

Bloomerang is incredibly easy to use. The reporting features provide all the information I have ever needed, allowing me to pull accurate data from the system. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Honestly, I have nothing negative to say. I use Bloomerang tools regularly, and they have never let me down. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thanks for sharing your feedback! We’re delighted to hear that Bloomerang’s reporting tools have made it easy for you to access accurate data and that the platform has been consistently reliable for your day-to-day work. Knowing that our tools support your donor connections and data management means so much to us. We truly appreciate your positive words and are grateful to have you as part of the Bloomerang community!