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Paula M.
Development Operations Manager
Small-Business (50 or fewer emp.)
"Simple to use and allows for easy customization"
4.5/5
What do you like best about Bloomerang CRM?

Love the ability to easily customize and creating a simple report is pretty straight forward, especially with the templates that are provided. Customer support is responsive and most of the time easy to follow the instructions. And I appreciate how easy it is to integrate with other platforms like Double the Donation and Qgiv. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

While I like the reporting features, there are some features in the db that I cannot directly pull into a report. Also, I'd like to receive consistent updates when there are bugs or issues. I don't feel that I get these updates consistently. It would also be great to be able to know which team member updates an account, not only the profile page, but on just about any page on the timeline (transactions, interactions, notes). Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Hi Paula, thank you for your thoughtful feedback! We're glad you find our customization, reporting templates, and integrations helpful, and we appreciate your kind words about our customer support. To see a history of bug fixes and system enhancements, you can always check out our Changelog page (https://bloomerang.co/change-log), or our Status page (https://bloomerang.statuspage.io/) for current incidents. We understand your concerns regarding reporting and automations, and a member of our support team will be reaching out to address them, or you are always welcome to contact us at support@bloomerang.com. Your input helps us make Bloomerang even better—thank you and happy fundraising!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"User-Friendly Interface and Insightful Dashboard"
4/5
What do you like best about Bloomerang CRM?

The interface is extremely user-friendly, making navigation simple and intuitive. The Summary serves as an effective dashboard, allowing users to easily view an overview of the constituent's giving activity.

The customer support has always been courteous and helpful. The implementation team communicated well everything that needed to happen and our data conversion was so much easier with their help. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish there were more options for customization. Additionally, I would appreciate the ability to update Donations, Interactions, and Notes by importing changes directly into existing records. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for taking the time to share such thoughtful feedback! We’re delighted to hear that you find Bloomerang’s interface intuitive and that the Summary dashboard gives you a clear view of constituent giving activity. It’s also great to know that our customer support and implementation teams helped make your onboarding and data conversion a smooth experience. We truly appreciate your insights around customization and data updates. Feedback like this is invaluable and can be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. We’re honored to support your work in better understanding and serving your constituents through your programs and services. Thanks for being part of the Bloomerang community!

Zoe V.
ZV
Zoe V.
Director of Development
Mid-Market (51-1000 emp.)
"Bloomerang is genuinely my favorite CRM!"
5/5
What do you like best about Bloomerang CRM?

Bloomerang is phenomenal. I find the platform to be intuitive and user-friendly. I like the ease of adding constituents one-by-one, running reports, adding notes to constituent profiles, and updating addresses, as well as the convenience of the dashboard. Their customer service is also incredible. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Building our newsletter in the platform has been less intuitive than I would have hoped, but over all no major complaints. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you so much for your thoughtful review, Zoe! We love hearing that you find Bloomerang intuitive and easy to use. It’s wonderful to know that our customer service has made a positive difference for your team.

We also appreciate your feedback on the newsletter experience. If you ever need a hand, we offer dedicated resources to help you get the most out of Email Builder, including step-by-step articles in our Help Center, Communications group training, and our helpful support team you mentioned. Please don’t hesitate to reach out to support@bloomerang.com with any further questions. Thanks again for being part of the Bloomerang community, and happy fundraising!

See how Bloomerang CRM improved
Lisa W.
LW
Lisa W.
CFO
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great CRM with lots of features"
4.5/5
What do you like best about Bloomerang CRM?

Bloomerang is a great way to keep information regarding donors all in one location. Reporting has many options to get exactly the data that you need. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

The way constituents and households work together is clumsy. Having to have 3 account numbers for a husband, wife, and household quickly increases your numbers, and billing is based on your numbers. Bloomerang Fundraising needs to be completely integrated with Bloomerang CRM instead of 2 complementary softwares.

Users state that being able to filter out some items (mass emails, mass mailings) on the timeline would make it easier to find what you need. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for sharing your Bloomerang experience, Lisa! We're glad to hear you're finding our donor management and reporting features so valuable for getting the data you need and keeping it in one place. We also appreciate your honest thoughts on the areas we can improve. We are working hard to further integrate Bloomerang CRM and Fundraising softwares. If you have any further feedback, it can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Thanks again for taking the time to share your valuable insight. Happy fundraising!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great Donor Data & History Reports, but Not Accountant-Friendly"
3.5/5
What do you like best about Bloomerang CRM?

Ease of data from donors.

Great history reports Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Not accountant friendly

Works good for tracking fundraising efforts Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing your review—we're glad to hear that Bloomerang CRM's donor data management and history reports have been valuable for your work. Feedback regarding accounting-friendly functionality can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Thank you again for your candid feedback to help us improve.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Interaction feature is key"
4.5/5
What do you like best about Bloomerang CRM?

Bloomerang understands the importance of building relationships and assists with this process by providing opportunity to record every interaction, from phone calls, thank yous, emails (from Bloomerang), direct mail (from Bloomerang) and more. It's far more intuitive than the typical database that collects contact and contribution information. It understands the donor cycle, allows for custom constituent fields, and is very easy to learn and use. There are also really good features for mass imports of constituents, timeline interactions (e.g., everyone who attended an event or received a newsletter), or even transactions. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

There is a great space for making suggestions for improvements, and in my case, my suggestions are for ease in use, not functionality. For example, we follow best practices and create separate acknowledgment letters based on the appeal, which over our many years of using Bloomerang means we have a lot of letters. Currently, there is no way to deactivate or archive old letters. Again, that is a minor issue compared to overall functionality. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Bloomerang is helping you build stronger relationships with your donors and making it easier to track interactions and transactions. It’s great to know that you find the platform intuitive and well-suited for managing the donor cycle and custom fields. We also appreciate your feedback about ease-of-use improvement opportunities, and thank you for sharing that suggestion in our Bloomerang Features Portal. If you ever have additional feedback or questions, don’t hesitate to reach out to our team at support@bloomerang.com. Thank you for trusting Bloomerang to support your donor management efforts!

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Bloomerang is great!"
5/5
What do you like best about Bloomerang CRM?

Bloomerang is very intuitive and easy to use and learn. It also has a really robust volunteer and communication program. The customer service is also very helpful and responsive and always willing to answer questions and share issues with the development team. They also have a lot of resources on learning the platform and different features. There is a good balance of things that are built in and things available to be customized. I also really appreciate the reporting capabilities and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

The one thing I dislike is the limitation to move donors through moves management and make it visible within the platform. I would still highly recommend, but we have to use a separate system to denote is a donor is in cultivation, stewardship, identification, etc. It would be nice to be able to have that info visible on a profile quick glance and be able to manage a specific portfolio more easily. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thanks so much for your detailed feedback! We're happy to hear you find Bloomerang intuitive, and that you appreciate our customer service, resources, and reporting capabilities. We value your input on moves management visibility--feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Thanks for trusting us in supporting your mission, and happy fundraising!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"It's helpful"
0/5
What do you like best about Bloomerang CRM?

It was easy to import our existing data; it gave us access to insights about potential giving Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It wasn't very intuitive and the ability to customize the appearance of letters was too limited Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing your review. We're glad data import was seamless and that you're gaining valuable insights into potential giving, but we're sorry to hear that Bloomerang CRM hasn't felt as intuitive as it should. We want to make sure you're connected with the support and guidance you need to use the platform more successfully—our Help Center, group trainings, and webinars are all great resources to help things click faster, and our support team is always available via live chat or at support@bloomerang.com for more direct assistance. Feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Thank you again for your candid feedback to help us improve.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great but could be more customizable"
4/5
What do you like best about Bloomerang CRM?

Bloomerang is very user-friendly and the developers have ensured ease of use. It is not overwhelming to look at and easy to navigate. It integrates easily with our other platforms. Customer support has been helpful when I have required it. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It is not very customizable. There are a lot of different features and actions but they are restrictive in what you can do within those features. The search option is very finnicky and will sometimes offer results if typos included in search and other times not pull up unless the full name is typed out. Emails cannot be edited before sent out, and must create an entirely new email if you need to send a slightly different message from previously sent out templates. Those are my main complaints. Wish the home dashboard was more customizable also. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing your detailed feedback on Bloomerang! We're thrilled to hear that you find the platform user-friendly and easy to navigate, and that our integration capabilities and customer support have been helpful to you. It’s great to know that Bloomerang has streamlined your donor management, reporting, and fundraising strategies. We appreciate you sharing your insights about customization and search functionality. You are also welcome to reach out to support@bloomerang.com so we can assist with any specific concerns or questions you may have.

CG
Charlotte G.
Development and Communications Coordinator
Small-Business (50 or fewer emp.)
"Easy to use data management platform"
4.5/5
What do you like best about Bloomerang CRM?

I was looking for a data platform that would allow me to make reports as easily as my 8 year old plays with Minecraft. Bloomerang really makes reports easy! Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

There are very few downsides. Sometimes the results of a report need finessing, but I think that is normal in data sets.

I am not thrilled with the way Kindfull connects to Bloomerang, I wish it were supported more robustly. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for your thoughtful feedback, Charlotte! We're thrilled to hear that Bloomerang makes reporting so easy and intuitive for you; we love the comparison to your kiddo's gameplay. We're so glad Bloomerang is helping you track donor engagement and develop better pathways for growth. Thanks for allowing us to be part of building your purpose and mission!