Verified User in Performing Arts
AP
Verified User in Performing Arts
Small-Business (50 or fewer emp.)
"Uncluttered, Intuitive Interface That Just Works"
5/5
What do you like best about Bloomerang CRM?

It has a uncluttered user interface that is more intuitive than some competitors. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

The system is not integrated with ticketing systems. My previous CRM PatronManager/Salesforce was a tightly integrated system. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you for sharing this review—we're so glad Bloomerang CRM's uncluttered, intuitive interface has stood out compared to other platforms you've used. It's wonderful to know a clean design is making your day-to-day work feel simpler. We appreciate your feedback on the ticketing system integration, and feedback like this can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Happy fundraising!

Libby G.
LG
Libby G.
Small-Business (50 or fewer emp.)
"Flexible CRM with Room for Improvement"
4/5
What do you like best about Bloomerang CRM?

I like Bloomerang CRM's flexibility to add our own tracking data fields, which allows us to track the intention behind gifts, like responses to campaigns or if the gift was an event ticket versus an event sponsorship. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I was disappointed in the auction module and have gone elsewhere for that software. It also took a few years to get all of the data into the right formats. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Hi Libby, thank you for taking the time to share such a thoughtful review! We love hearing that keeping all of our data in one place and the flexibility to add custom data fields has been valuable. Being able to track the intention behind gifts and connect those insights to specific campaigns is exactly the kind of depth we want your team to have access to. We're sorry the auction module didn't meet your needs, your input genuinely helps shape our roadmap. Thanks again and happy fundraising!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"All-in-One Volunteer Management That Keeps Me Organized"
5/5
What do you like best about Bloomerang CRM?

As a Volunteer Coordinator, I appreciate having volunteer information, communication tools, and engagement tracking all in one system. It helps me stay organized and better support our volunteers. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I do not have any significant dislikes at this time. Overall, my experience with Bloomerang CRM has been positive. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thanks so much for your review and letting us know how Bloomerang is helping you stay organized as a Volunteer Coordinator The fact that you have all your volunteer information, communication tools, and engagement tracking unified in one place is exactly what we love to hear! Knowing it frees you up to focus on supporting your volunteers and serving your community makes this the best kind of feedback. Thanks for being part of the Bloomerang community!

Sara R.
SR
Sara R.
Small-Business (50 or fewer emp.)
"Frustrating Setup and Integration Issues"
0.5/5
What do you like best about Bloomerang CRM?

I appreciate the automation from donations going straight to the CRM, which is helpful when donations come in through Bloomerang CRM-powered forms. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

It's not user-friendly, and there are tons of training requirements. Data migration and onboarding was a nightmare and the memberships didn't actually work the way that we needed. The CRM and the donation form are not actually integrated and require a lot of manual setup. It was extremely time-intensive, manual, and overall very frustrating. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for sharing your review, we’re truly sorry to hear that you've felt frustration through your experience. We want to make this right and ensure you’re connected with the support you need to continue launching successfully. Our records show your team has been in touch with support, but we'll follow up to ensure you're receiving everything you need. We genuinely value your partnership and welcome the opportunity to turn this experience around. Thank you again for your candid feedback to help us improve.

Ryan G.
RG
Ryan G.
Community Engagement Director
Small-Business (50 or fewer emp.)
"Easy Donor Tracking and Interaction Notes in One Place"
4/5
What do you like best about Bloomerang CRM?

The ease of tracking our donors and being able to leave notes with interactions is such a good tool. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Wish there was a better integration with QuickBooks Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Hi Ryan, thank you for sharing your experience! We’re glad to hear that Bloomerang is helping you easily track donor interactions and build meaningful relationships throughout the donor journey. Supporting that full lifecycle is exactly what we aim to do. We appreciate your feedback regarding the QuickBooks integration, which can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Happy fundraising!

GC
Gina C.
Small-Business (50 or fewer emp.)
"User-Friendly CRM with Top-Notch Support"
5/5
What do you like best about Bloomerang CRM?

I love how user-friendly Bloomerang CRM is. The customer service is top tier, and I don’t have to wait extended periods of time to get the support I need. They help immediately and solve any issues. The initial setup was very easy, and moving from doing everything manually to using Bloomerang CRM was a great upgrade for us. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish Bloomerang offered point of touch service like PayPal does with Zettle. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Hi Gina, thank you for sharing your experience! We’re so glad to hear that Bloomerang has helped your team move away from manual processes and that the platform has been easy to set up and use. It’s also wonderful to know our support team has been responsive when you’ve needed help.

We appreciate your feedback about point-of-touch payment options as well. Feedback like this can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. Insights like yours help us continue improving the platform and exploring new ways to support organizations like yours. Thank you for being part of the Bloomerang community!

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Easy-to-Read, Intuitive CRM Experience"
4.5/5
What do you like best about Bloomerang CRM?

The CRM is easy to read and fairly intuitive. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

Terminology is sometimes confusing. It could be helpful to have a click on definitions for terms. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Hi there, thank you for taking the time to share your experience with Bloomerang CRM! We're thrilled to hear it feels easy to read and intuitive, and it's great to know the postal address update has made a real difference in keeping your database accurate and comprehensive. We appreciate your feedback regarding terminology and in-context definitions, it's definitely something we'll take into consideration. Feedback can also be shared by submitting or upvoting a suggestion on the Bloomerang Features Portal. You may find the Help Center (https://help.bloomerang.com/en/) or Bloomerang Support Chat to be helpful when identifying specific terminology! Thanks again for your review, and happy fundraising!

See how Bloomerang CRM improved
CT
Colleen T.
Development Director
Small-Business (50 or fewer emp.)
"Donor Management Made Easy"
5/5
What do you like best about Bloomerang CRM?

You know how some software feels like a headache to figure out? Bloomerang isn’t like that at all. From the moment I started using it, it just clicked. It’s easy, intuitive, and keeps my donor records organized. The reporting tools are a lifesaver — they help me quickly see how we’re doing and share our progress with the team and donors. Honestly, it takes the stress out of donor management so I can focus on what I love most: connecting with people and supporting our mission. When I have an issue, which is rarely, their customer support is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish Bloomerang's built-in email tool would more easily allow me to resend emails to donors who didn't respond to the first one. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for your thoughtful review, Colleen! We're so glad that Bloomerang has been a helpful tool for managing donor records and streamlining processes. It’s great to hear Bloomerang's reporting is making your daily work easier, helping you focus on connecting with people and furthering your mission. Happy fundraising!

Kimberly B.
KB
Kimberly B.
Office Manager
Small-Business (50 or fewer emp.)
"Bloomerang has made our donor management simple and hassle-free"
5/5
What do you like best about Bloomerang CRM?

I love the charts and ease of creating reports. All the information is at my finger tips and simple to access in ways that are creative and easy to understand. Also, the customer support is excellent. From phone calls to the chat feature, I am always treated professionally and with kindness and my questions are answered quickly and clearly. Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I wish it were easier to build a customized report. I feel like it takes some time, and workaround, to get a report to be specific. For example, I can easily pull a report of donors with recurring gifts.. but what about donors who give monthly but aren't set up as recurring? I should be able to easily add those specific details to the report. Instead, I have to spend valuable time figuring out a way to adjust a report to be what I need. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
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Thank you for your detailed feedback, Kimberly! We're thrilled to hear you love our charts, reports, and customer support—it’s great to know these features are making a positive impact. Regarding customized reports, there is a template called "monthly donations" that should do exactly what you've described. If you have more questions about building reports, we encourage you to reach out to support@bloomerang.com for additional help with efficient report building. Thank you so much for trusting us to support your mission, and happy fundraising!

Jenifer B.
JB
Jenifer B.
Executive Director
Small-Business (50 or fewer emp.)
"We are blooming with Bloomerang!"
5/5
What do you like best about Bloomerang CRM?

We made the switch to Bloomerang almost 2 years ago and it was such a good decision. Bloomerang is an easy to use platform that is chock full of tools. I'm able to easily create email appeals, newsletters, and reports. We also tapped into Qgiv for our Peer To Peer event each spring and Qgiv has made the event easier to manage and more successful. As a donor database, I love the dashboard that identifies new donors, lapsed donors, and donors at risk, as well as year by year comparisons (by month) and snapshots of major events that we've had in the year. Bloomerang is ALMOST a one stop shop for us, and being a team of 1, that is priceless for our agency! Review collected by and hosted on G2.com.

What do you dislike about Bloomerang CRM?

I love Bloomerang, but wish we could create donation pages that aren't tied to other "arms" like Kindful or Qgiv. Review collected by and hosted on G2.com.

Response from Marissa Johnson of Bloomerang CRM
Edit edit

Thank you so much for your thoughtful and detailed review, Jenifer! We're thrilled to hear how Bloomerang has made a positive impact on your donor engagement and fundraising efforts, especially as a team of one. It's great to know that our fundraising tools have made such a positive impact on your donor management and events. We're here to continue supporting your success—thank you for being part of the Bloomerang family. Happy fundraising!