What is not to love?! I love that you can do so much within one database. We can receive donations, track donations, send tax reports, send donation acknowledgements, create custom reports, and send mass emails so there is no need for additional mass email subscription services. I especially love the Bloomerang AI assistant, it's been the most helpful I've ever used. I also love the option it has of sending an email from your external email account and have the actual email show up in the timeline. Oh, and I love that you can track who has opened emails. Review collected by and hosted on G2.com.

I think the "forms" section can be improved. I would like the option of more advanced customization of a basic form and having a link to post on our website. Currently, the creation of forms is extremely limited on the CRM side. If I try to do it on the Fundraising side, I have to include payment information and that is not always needed. I also think the recurring payment schedules could be improved on. There are times when we have a recurring payment that is non tax deductible, but I don't have the option of marking it as such. I have to delete the schedule every time a new payment is made and add the payment as a new donation instead. Review collected by and hosted on G2.com.

Bloom integrates with Quickbooks online and creates a sales receipt for each donation in Quickbooks. This allows me to enter a check donation once into Bloom and it flows to Quickbooks. When donations are made through QGiv, the sales receipt is created in Quickbooks and does not require any entry on my part. These features have saved me approximately 20 hours per week! Review collected by and hosted on G2.com.

The finance reports for mission teams do not easily allow for different types of donations to be segregated on the finance reports. It is difficult to discern between mission team fee payments and donations for mission team projects. Review collected by and hosted on G2.com.

There are a lot of things I like, but the top three are how easy it is for non-technical team members to use, the straightforward reporting interface, and the level of customization. Review collected by and hosted on G2.com.

They recently introduced an AI support bot, and it hasn’t been particularly helpful with my issues. It tends to ask the same questions repeatedly, even after I’ve already answered them. The good news is that when this happens, you can always request to speak with a person—and Bloomerang’s human support team is excellent. Review collected by and hosted on G2.com.

I've been using Bloomerang CRM since 2017, and I've seen it evolve with new features and improvements, which is rewarding. It helps us strengthen donor relationships and streamline our fundraising efforts. It's very user-friendly, which is a big plus. The Bloomerang support team is fabulous, and I always get the help I need. We switched from Raiser's Edge primarily because Bloomerang CRM is so much more user-friendly. I would definitely recommend it, rating it a 10. Review collected by and hosted on G2.com.

We currently use 3 different credit card processors and they come into our bank in 3 different ways. It's very time-consuming for us to separate gifts between 3 different deposit logs to provide our accounting department with what they need to reconcile bank deposits. I've been told that in the near future, Bloomerang will be switching to only 1 processor, which will help tremendously. However, because we are still using Stripe for some recurring donations, we also have to pay an extra fee each month. Review collected by and hosted on G2.com.

I really like that Bloomerang CRM has a very aesthetically pleasing interface, and it's pretty self-explanatory once all the information is in. The support is also great, and everyone I deal with is super kind and helpful. I appreciate the integrative capabilities, where each of the tools can communicate with each other, which means everything we need is in one spot. I love that it's all connected and automated, allowing me to focus more on human connection and relationship-building. Review collected by and hosted on G2.com.

I think the thing that I would like a little bit more of is onboarding sessions and making sure that once I've bought into the packages that I'm able to actually use the tool, that I'm paying for. While there is a lot of different options for support, I think more of a onboarding session or series of sessions and help setting up things particular to my organization would be really great to have. Review collected by and hosted on G2.com.

It’s intuitive to use, and the goals integrate well with our organization’s data. Review collected by and hosted on G2.com.

Using the search function can be frustrating at times. For example, I can type “Joseph,” but it won’t find “Joe.” I’ve run into other cases like this too, where it’s essentially the same wording, but nothing shows up unless I type the full name. I also wish the report builder were less clunky, because it feels like it takes too many clicks to do something simple—like figuring out how many churches supported us last month. Review collected by and hosted on G2.com.

Bloomerang is easy to learn and use. We were able to train other colleagues quickly and integrate it across all programs. It makes finding information for reporting easier and the graphs look great. It performs well with all programming needs. Review collected by and hosted on G2.com.

I honestly can’t find anything wrong with Bloomerang. Sometimes I would forget to add a constituent before emailing them, but the system would alert me that the constituent wasn’t in the database, and it was easy to go back and add them. Review collected by and hosted on G2.com.

As Director of the Alberto Mottesi Evangelistic Association (AMEA), doing business as Puertas de Amor / Doors of Love, I’ve had an excellent experience with Bloomerang.

Bloomerang has become a key part of our donor engagement and relationship management strategy. The platform is intuitive and easy to navigate, and it gives us the tools we need to communicate effectively with our supporters, track donor activity, manage campaigns, and build meaningful, long-term relationships with our community of Changemakers.

One feature we especially value is being able to view donor engagement in one place. This helps our team make informed decisions and provide more personalized stewardship. The reporting tools, email marketing capabilities, and donor insights have strengthened our fundraising efforts and helped us serve our supporters better.

Beyond the software itself, the Bloomerang team has consistently provided outstanding customer service and support. They genuinely care about the success of the organizations they serve and are always willing to help.

I highly recommend Bloomerang to any nonprofit looking for a donor management platform that combines strong functionality with exceptional support.

Director

Alberto Mottesi Evangelistic Association (AMEA)

DBA Puertas de Amor / Doors of Love Review collected by and hosted on G2.com.

I’d prefer all of their training to be 100% video-based rather than reading. I’m a visual learner. Review collected by and hosted on G2.com.

I like the dashboard and the ease of being able to add notes to the constituency. It's really important to me that interactions are able to be recorded, and reports are actually very easy to build. The dashboard helps me every day when I come in; the first thing I do after opening my calendar is definitely going in to look at the dashboard for Bloomerang CRM. Bloomerang's dashboard is really powerful and customizable, which I appreciate. It helps me see what I need to do for the day, where my tasks are, and how we've kept our donor retention. Bloomerang CRM integrates beautifully with Windfall and helps us tremendously to find wealth evaluations on our constituents. We are very happy with both and also use Boomerang fundraising. The setup for Bloomerang CRM was relatively seamless, and any difficulties were mostly from the Southwest side of things. Understanding and setting it up seemed like a pretty easy way for us, and the migration was less painful than others we've experienced. I would recommend Bloomerang with a ten because we've been very satisfied and very happy with it. Review collected by and hosted on G2.com.

Honestly, Bloomerang CRM works very well. The only thing that I would encourage is that the search bar for finding is a little stronger and a little bit more intuitive. Sometimes in the search bar when you type in a person's name, the search bar is not quite intuitive enough to know that it should be pulling up people with similar spellings. For example, if we have somebody whose name is Carol, and I type in 'carol' and forget the 'e' on the end, it really won't pull that person out. It'll pull a lot of other Carols with the 'carol', but it won't pull them specifically even if I have the last name correct. Very helpful if that could be corrected. Review collected by and hosted on G2.com.

I love the overview on the front page where I can see donor retention, and the month-over-month fundraising annually, campaign success, etc. The high-level snapshots are very helpful. I also appreciate the individual constituent profiles where I can see that timeline for each donor. It's also very easy to set up. I've recommended Bloomerang CRM before as we love how it works. Review collected by and hosted on G2.com.

I find the email templates pretty frustrating. They're not really easy to edit and starting from scratch is a pain. There are only very few templates, and creating multiple emails requires editing those. I would rather have more to choose from. Also, our executive director does not like how much it costs, and it seems a bit prohibitive for a small nonprofit. Review collected by and hosted on G2.com.