The ease of use, alerts and the organization charts. With the ever changing government employee landscape, BGOV does a great job at keeping the organization charts updated. I also like the ease of setting up alerts that come directly to your inbox. The customer support is also great and very knowledgeable. Review collected by and hosted on G2.com.
I can't say I dislike anything at this point. I used a competitor for 2 years and really like this product much better. Review collected by and hosted on G2.com.