--- title: Bloom Intelligence Reviews meta\_title: 'Bloom Intelligence Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Bloom Intelligence works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 24 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Bloom Intelligence Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Bloom Intelligence but has limited features. Are you part of the Bloom Intelligence team? [Upgrade your plan](https://my.g2.com/bloom-intelligence/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! RESTAURANT MARKETING PLATFORM CDP to collect, clean, and centralize guest data. AI-powered marketing automation and reputation management to fuel faster, more efficient growth. * * * Seller [Bloom Intelligence](https://www.g2.com/sellers/bloom-intelligence) Discussions [Bloom Intelligence Community](https://www.g2.com/products/bloom-intelligence/discuss) Overview by Will Wilson Show More ## Top-Rated Alternatives [ ![SAP Engagement Cloud (formerly SAP Emarsys)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Engagement Cloud (formerly SAP Emarsys)") SAP Engagement Cloud (formerly SAP Emarsys) 4.2/5(641) ](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) [ ![HubSpot Marketing Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,916) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![Agentforce Marketing (formerly Salesforce Marketing Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Marketing (formerly Salesforce Marketing Cloud)") Agentforce Marketing (formerly Salesforce Marketing Cloud) 4/5(4,629) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/bloom-intelligence/competitors/alternatives) ## User Insights Average based on 24 real user reviews. [Log in to unlock pricing and user insights](/login) ## Bloom Intelligence Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenTable for Restaurants ](https://www.g2.com/products/opentable-for-restaurants/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Toast ](https://www.g2.com/products/toast/reviews) Show More ![Mirnes M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirnes M.") MM Mirnes M. Managing Partner Mid-Market (51-1000 emp.) 5/8/2026 "All-in-One Guest Intelligence Platform That Saves Time and Boosts Retention" 5/5 What do you like best about Bloom Intelligence? What I like best about Bloom Intelligence is that it brings the entire guest journey together in one platform. Most restaurant tools solve one problem. Bloom connects guest data, email marketing, automations, reputation management, retention, and reporting into a system that actually helps operators make better decisions. The platform saves a massive amount of time while also giving real visibility into guest behavior and ROI. Instead of guessing what marketing is working, we can track retention, repeat visitation, campaign performance, and guest engagement in a meaningful way. I also like that Bloom was built specifically for restaurants. The workflows, automations, and reporting make sense operationally, which is rare in restaurant tech. Another major advantage is how Bloom is adapting to the future of search and guest discovery. Traditional SEO is changing quickly, and Bloom understands the importance of AI search visibility, reviews, authority, and digital consistency across platforms like ChatGPT and Perplexity. For us, Bloom has become less of a marketing tool and more of an operating system for guest intelligence and retention. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? Like most robust platforms, there is a learning curve because Bloom does so much. Restaurants that are not used to working with guest data, automations, or retention marketing may initially feel overwhelmed by the amount of information and capabilities available. I also think many operators underutilize the platform at first because they only focus on email marketing and do not realize how much value exists in guest segmentation, reputation management, automations, tracking, and retention strategy. That said, Bloom’s team has consistently improved the platform over the years, added new functionality, and adapted quickly to changes in restaurant marketing and AI-driven search behavior. Once the system is properly implemented, the long-term value far outweighs the initial onboarding curve. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? Bloom Intelligence solves one of the biggest problems in the restaurant industry: operators have guest data everywhere, but very few systems to organize it, use it effectively, or turn it into long-term revenue. Before Bloom, most of our marketing decisions were reactive. Guest data lived across POS systems, reservation platforms, WiFi, review sites, and spreadsheets. There was very little visibility into retention, repeat visitation, campaign ROI, or guest lifetime value. Bloom centralized all of that. The platform helps us collect and organize guest data, automate marketing, recover lost guests, manage reputation, and track guest behavior across multiple concepts. Instead of relying only on paid ads or third-party apps, we can now build direct relationships with guests and market to them intelligently over time. The benefit has been massive operational efficiency and better long-term growth. We save significant time through automations and centralized reporting. We have better visibility into what marketing efforts are driving revenue. We can segment guests based on behavior and create more targeted campaigns. Most importantly, we can focus on guest retention and increasing lifetime value instead of constantly chasing new customers. A great example is what we are currently doing with a restaurant group that has multiple concepts, including a coffee brand serving over 3,000 guests a week. Before Bloom, there was almost no meaningful guest data collection, cross-marketing, or retention tracking in place. Bloom is helping us turn those guest interactions into a connected ecosystem that supports all of the brands together. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") ER Verified User in Restaurants Mid-Market (51-1000 emp.) 11/12/2025 "Empowers CRM Growth and Marketing Automation" 5/5 What do you like best about Bloom Intelligence? Growing our CRM, automating our marketing, and monitoring our review performance. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? As is often the case with new and continually evolving software, there are occasional glitches, and I believe it could be enhanced with more features and a better user experience. However, these issues do not prevent me from recommending it. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? Not knowing and being able to re-market to a huge majority of our guests. Managing, monitoring and benchmarking guest satisfaction across our units and all digital review platforms. Automating email marketing for improved brand experience and communications. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Joisa G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joisa G.") JG Joisa G. Digital Marketing Manager Small-Business (50 or fewer emp.) 1/14/2025 "Highly recommend it to businesses looking to optimize their customer engagement strategies." 5/5 What do you like best about Bloom Intelligence? Bloom Intelligence has been a game-changer for Fork Hospitality, offering exceptional value with its powerful customer data platform, marketing automation, and reputation management tools. The customer data features give us valuable insights into guest behavior, allowing for more targeted and effective marketing strategies. The marketing automation tool has saved us time and improved engagement by streamlining our communications with customers, from promotions to follow-ups. Their reputation management tools have been instrumental in monitoring and responding to online reviews, helping us maintain a positive image. What stands out the most is the quick and supportive customer service. Ana and Pal have been fantastic, offering fast and helpful responses via chat whenever we have questions or need assistance. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? None as of the moment. We’re still exploring all the features Bloom can offer and discovering additional ways it can help us improve our operations. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? Bloom Intelligence provides valuable insights into customer behavior, helping us understand our guests better and tailor our marketing strategies effectively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SP Shannon P. Marketing Director Mid-Market (51-1000 emp.) 7/21/2023 "Recommendation for Bloom Intelligence" 5/5 What do you like best about Bloom Intelligence? We started working with Bloom Intelligence nearly two years ago to enhance our guests' Wifi experience in eleven restaurants. In addition to achieving that goal, Bloom offers so much more in terms of their customer data platform, marketing automation, and reputation management. They have replaced our review management software and email marketing platform thus saving us both time and money, and their customer service is unparalleled. I highly recommend Bloom Intelligence. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? Bloom's email marketing platform needed a few additional components. They were immediately receptive to my feedback and implemented my requested changes. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? Bloom has enhanced the WiFi experience for our customers and provided us with valuable data and analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC Julia C. Small-Business (50 or fewer emp.) 7/21/2023 "Bloom is perfect for reputation management and automation!" 5/5 What do you like best about Bloom Intelligence? The team at Bloom has been great to work with. They communicate in a timely manner and are always looking for ways to upgrade their systems to better our target marketing through wifi. They're always open to suggestions on how things would work better for the user. The new automation settings for reputation management are amazing! Highly suggest. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? I would love to see an app availble for clients so they can view things in real time on their phone and not only the computer/web platform Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? Target Wifi Marketing Automated E-mails Review Responses via AI automation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Meagan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meagan S.") MS Meagan S. Marketing Manager Small-Business (50 or fewer emp.) 7/19/2023 "A Comprehensive Solution for Restaurant Data Management" 4.5/5 What do you like best about Bloom Intelligence? Bloom offers a comprehensive platform that allows restaurants to house data and stay organized. This allows restaurant owners to focus on analytics that can offer solutions to help promote customer retention and satisfication. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? So far, Bloom has proven to be a great platform. Though storage is limited, they offer a wide range of features that have been nothing but helpful. Their customer service is great as well. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? Bloom Intelligence allows us to tap into the mind of the customer and increase customer retention and satisfactin by tailoring our processes based on the analytics this platform provides. We are able to view the customer journey from start to finish in a way that's easy to understand and take physical action based on this data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FB Fatima B. Manager - Social Media Hospitality Enterprise (\> 1000 emp.) 8/4/2023 "A Present-day Digital Guest Feedback Solution!" 5/5 What do you like best about Bloom Intelligence? We take Guest feedback and insight in our service and hospitality absolutely serious so we couldn't have hoped for a better platform. I like how it gives us a look in on guest sentiment, how it shows what they're talking about our facility online. It's all about positive interactions and reputation. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? I will say no real concerns for now as its been a blessing. Really effective in our social and guest engagements. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? It's become a platform for gauging guest sentiment, exoeriences and our service as a whole. It provides ratings as well. Overall it helps us see where we're performing or not through guest data. Analytics that then inspire our moves forward and growth areas. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RS Robert S. CEO Mid-Market (51-1000 emp.) 6/19/2023 "One Stop Shopping for Review Management, Marketing Automation, and Customer Database" 5/5 What do you like best about Bloom Intelligence? Bloom Intelligence is responsive to our needs, suggestions, and feedback. They care about the outcome for us, the customer, not just their bottom line. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? In our experience over the past few years, Bloom Intelligence has exceeded our expectations. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? Bloom Intelligence combines the ability of so many other vendors into one solution, including email marketing, review management, and eventually SMS. With the data we collect through Bloom, we have so much more available to us to market to our Guests and to track their journey. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RT Rasesh T. Mid-Market (51-1000 emp.) 8/15/2023 "Excellent start to our Intelligence gathering" 5/5 What do you like best about Bloom Intelligence? The kind of data insights bloom has provided us in our lounges, we never knew we could have such information about the users. It has really changed the way we use data to transform it into decision making tools Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? Nothing much as now, we are still doing more work into what else Bloom can help us in. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? We have guests coming from all over the world. We now get to see what kind of details they are looking for so we can target them better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SW Shuang W. Scientist Research Small-Business (50 or fewer emp.) 8/4/2023 "Bloom Intelligence Feedback Enhancem" 4.5/5 What do you like best about Bloom Intelligence? The exceptional platform known as Bloom Intelligence comes with a wide range of capabilities that have proven to be quite useful. They provided timely answers to all of my questions and provided genuinely great customer service. Review collected by and hosted on G2.com. What do you dislike about Bloom Intelligence? it lacks usability and frequently causes navigational complication. The current design doesnt offer a clear and understandable user interface, which makes accessing and interpreting consumer data difficult. Review collected by and hosted on G2.com. What problems is Bloom Intelligence solving and how is that benefiting you? The problem of uncertainty in client preferences is effectively tackled by Bloom Intelligence, which is the best method for understanding customer behaviour. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Bloom Intelligence? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bloom Intelligence ](https://www.g2.com/products/bloom-intelligence/discussions/new) GU Guest User What is Bloom Intelligence used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-bloom-intelligence-used-for) [ View all Discussions ](https://www.g2.com/products/bloom-intelligence/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/bloom-intelligence/pricing) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Restaurant Business Intelligence & Analytics](https://www.g2.com/categories/restaurant-business-intelligence-analytics)[Location-Based Marketing](https://www.g2.com/categories/location-based-marketing) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Restaurant Business Intelligence & Analytics](https://www.g2.com/categories/restaurant-business-intelligence-analytics)[Location-Based Marketing](https://www.g2.com/categories/location-based-marketing)[Visitor Behavior Intelligence](https://www.g2.com/categories/visitor-behavior-intelligence) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best software for real-time knowledge base updates](https://www.g2.com/discussions/best-software-for-real-time-knowledge-base-updates)[Best platform for secure file transfers in corporate offices](https://www.g2.com/discussions/best-platform-for-secure-file-transfers-in-corporate-offices)[Best tool for analyzing customer conversations](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations) [Is Visual Studio worth it for C/C++ development?](https://www.g2.com/discussions/is-visual-studio-worth-it-for-c-c-development)[Best absence tracking software with mobile access](https://www.g2.com/discussions/best-absence-tracking-software-with-mobile-access)[Pros and Cons Details](https://www.g2.com/products/bloom-intelligence/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)