I have been using Apex Chat for the longest time now, and I love all the features. One of the things I like about Apex Chat is that I am not only able to chat and communicate with my visitors, but also I get a change of converting them to potential customers. It is easy to use with the self-explanatory commands. I have also noticed that our customers are happy and satisfied with our services whenever they get an instant reply. Review collected by and hosted on G2.com.

Apex Chat does not store conversations for a long time. If you need to refer to some information, you will not get it. Additionally, when the visitor deletes the chat, you will not be able to see it on your end. I believe that chats and conversations should be recorded for references. Review collected by and hosted on G2.com.

I liked the concept of having an option for website visitors to ask questions, get 'qualified' and have those leads forwarded to us (me) to move forward. Their pop up window appearance and function appeared fine. Review collected by and hosted on G2.com.

"Operators" simply could not execute the "Script" that was carefully developed with the powers that be at Apex. In the beginning I was getting "leads" (which were anything BUT qualified leads) and the getting invoiced for these names. We refined the script to where it should've been foolproof ... but turned out not to be. They would send me/bill me for leads WELL outside the area defined. They missed the mark on WHAT service(s) I actually provided. It couldn't have been simpler. My take away ... the operators were somehow getting compensated on leads submitted. It proved more frustrating than beneficial. When I expressed my frustration, putting them on notice I would "pull the plug" ... they pulled the plug without taking the time to call, understand my frustration, "ask" what was going on. Again, good concept ... poor execution. I will look into another service provider. Review collected by and hosted on G2.com.

Nothing . I disconnected my service. I had to switch providers Review collected by and hosted on G2.com.

My service never worked properly. The calls never connected to my office. The agents were terrible and would drop calls or hang up before getting client information. The transcripr was supposed to be texted to me and was not. The tech from Apex claimed my phone (I phone 8 plus) was go blame and made me spend hours on phone with apple. It was not apple. But Apex was unable to fix the issues after three months. Another provider has no such issues. Review collected by and hosted on G2.com.

Apex does an excellent job of converting chat participants to leads. They put a lot of work into developing strong scripts for their chat operators. The call connect feature is very effective. Review collected by and hosted on G2.com.

Their reporting dashboard is pretty bare bones. Review collected by and hosted on G2.com.

The IM feature is easy to use. The connection sometimes doesn't work with the server but that's every once in a while. Review collected by and hosted on G2.com.

The timing out and not connecting to the server. It takes a while for the page to load too. Review collected by and hosted on G2.com.

+Ease of use between IT support team and staff members

+IT staff members are able to jump right into staff member's computer

+Can immediately enter through a host name Review collected by and hosted on G2.com.

-Sometimes it takes longer than usually for IT staff to enter staff computer Review collected by and hosted on G2.com.