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AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/9/2021

"Decent"

2.5/5

What do you like best about Blackthorn Events?

It's gotten prettier, but there's not much more to say about it. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

A lot of things to configure without much actual power of customization. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Thank you for taking the time to update your review. While I am glad to hear the improvements in the interface have been noticed, I also hear your concern about the limits around customization. That perspective is really valuable as we continue to prioritize what comes next.

If you would be open to sharing more about the specific flexibility you are looking for, I would love to hear it. Please feel free to reach me directly at michelle.petrel@blackthorn.io

__________________________________________________

Hi there- We have a new UI and a new wizard coming early next year. Would love to show you on a call for feedback. Email me? chris@blackthorn.io

MW

mike w.

Digital Marketing Manager

Enterprise (> 1000 emp.)

2/26/2025

"In-depth, detailed platform for any level of event provider"

5/5

What do you like best about Blackthorn Events?

What I like most about Blackthorn is the depth of their software, the ease of the user interface and the support teams that help you from start to finish. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Downsides are the amount of effort it takes to integrate with Salesforce and the time frame it takes to do so. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Thank you so much for your thoughtful review! We're thrilled that you’re enjoying the depth of Blackthorn Events, our intuitive UI, and our dedicated support team—we love being part of your Event journey!

We’re curious to learn more about your experience integrating with Salesforce. If you’d like to provide any insights, we’d love to hear them! Feel free to reach out to me directly at michelle.petrel@blackthorn.io—your feedback is appreciated.

It’s fantastic to know that Blackthorn is making event management smoother for you. Thanks again for being a part of our community!

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/4/2025

"Amazing Event Management Platform for Membership Organizations"

5/5

What do you like best about Blackthorn Events?

User-friendly and logical! The fields and logic for workflows and customization make sense for our business and use cases. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Nothing. They are doing a great job and constantly updating the product. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Wow! Thank you for taking time to share such a positive review. Our team is always working to improve and evolve our product based on feedback from awesome users like you so it's great to hear that our updates are hitting the mark. If you would ever like to provide additional product feedback, please feel free to reach out directly to me at michelle.petrel@blackthorn.io!

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/14/2025

"10/10 for Event Management"

3.5/5

What do you like best about Blackthorn Events?

I like that we are able to collect data from those who attended / register for our events and contact them direct through Blackthorn Events. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I wish the layouts for event templates had more creative options. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Hi there,

Thanks for sharing your experience with Blackthorn Events! Your feedback on template layouts and page design is really valuable - we’re actually cooking up some new ways to build and display events and would love your input! If you’d like to share ideas or brainstorm options, feel free to reach out to me directly at michelle.petrel@blackthorn.io.

SS

Samantha S.

Advancement Data Analyst

Mid-Market (51-1000 emp.)

7/29/2024

"Great Customer Support!"

5/5

What do you like best about Blackthorn Events?

We love working with the Blackthorn Events folks! Their representatives are friendly, knowledgeable, and helpful. The Blackthorn Events module is very powerful and integrates into our CRM platform. We have several different users leveraging BTE for a variety of different events with various options, ticket types, etc.

The implementation is pretty straightforward and out-of-the-box, but there are several additional features that need backend support from BTE to get turned on before use. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

BTE is still working on their documentation. There are some features that are not as well documented as others, so we need to reach out to Support for more details or context. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Samantha! The Blackthorn team appreciates your kind words and I'm thrilled you've had a positive experience with the Events app. Thank you for you feedback on areas we can improve our implementation and documentation. I will review with the team. Katie

KD

Kim D.

RevOps Strategist

Mid-Market (51-1000 emp.)

5/22/2024

"Event Management with Flexibility and Power"

5/5

What do you like best about Blackthorn Events?

Blackthorn Events is native to Salesforce and works very well with your existing infrastructure in the Salesforce Environment. You can automate steps in your Event process with Flow and it generates registration websites for your events so people can sign up via the web. It offers a great deal of flexibility (Sessions, Tracks, Simple Events, etc.) and has a great wizard that lets you to create Events easily. It also lets you clone events if you have events that are repeated. It's easy to install and configure, and support is responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Blackthorn's updates occasionally break existing features, but they're always super-quick to correct them. For this reason, I recommend always testing fully in a Sandbox before migrating updates to Production environments. Which is something you should be doing anyway... Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

My clients need to host repeatable events that attendees need to be able to register themselves for, with attendance tracked automatically and web conferencing supported, as well as hybrid and in-person events. Blackthorn makes it simple to set up and easy to repeat events and minimizes hassle in tracking and attendance. Because it leverages Salesforce for automation of processes and reporting, it's easy to quantify the business impact of these events and smooth the process for end users. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Wow - thanks, Kim! I'm thrilled your clients are finding success with our Events app and I appreciate you advocating for us. We are taking steps to mitigate the number of regression issues that make it to our customers, from portable test suites to nightly builds. I'm confident you'll see improvement in this area in the future. If you have ideas for how we can improve our features, please reach out: katie.campbell@blackthorn.io

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/19/2025

"5 star support"

4.5/5

What do you like best about Blackthorn Events?

They have the best customer service support. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Maybe they need to have a better UI experience Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Thanks for the great review and the specific shoutout for our support team!

We agree that our UI could be better - there’s always room to grow and improve - and I’m happy to report that we have some UI enhancements already in the works! If you have specific thoughts or ideas, I’d love to hear them! Feel free to reach out at michelle.petrel@blackthorn.io.

AP

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

7/2/2024

"Great scalable event management CRM software"

4/5

What do you like best about Blackthorn Events?

Simplicity, customsability, quick and helpful support team. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Learning curve for customisability but it balances out after reaping these benefits Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Thank you for your review! How can we earn that last star? I'd love to hear your feedback on how we can make our app more intuitive and easier to learn. Please reach out: katie.campbell@blackthorn.io.

WR

Wazid R.

Small-Business (50 or fewer emp.)

4/9/2024

"Event automation"

5/5

What do you like best about Blackthorn Events?

It is ideal tool to manage your events step by step, with a visually appealing user interface, it integrates seamlessly with Salesforce, the technical service is excellent, provides ideal solutions, a toolbar that meets expectations in terms of functionality Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The only negative aspect I could highlight is the learning curve, which requires an intermediate level for initial understanding Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

After an exhaustive study of the existing options in the market we chose Blackthorn Events for the functions it offers since we required a tool that would optimize the management of events from the beginning to the end including the requirements after the event such as surveys and questionnaires to know which were the topics that caused more interest in the participants and that in turn kept the data protected, Blackthorn Events eliminated the manual processes saving time and money to the company, allows sending reminders to attendees the days prior to the event as well as sending alerts of the fallowing events Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Wazid, thank you for this glowing review! We are always looking for ways to make our feature-rich app more intuitive. If you have any suggestions to ease the learning curve, please reach out: katie.campbell@blackthorn.io.

RI

Ram I.

Salesforce Technical Architect

Enterprise (> 1000 emp.)

12/19/2024

"Ram Induri - Salesforce Architect @Humana"

5/5

What do you like best about Blackthorn Events?

Its an excellent tool for events management Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

some tech debt still pending. you need to work Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Ram! Thank you for the 5 star review and for your kind words, which I'll be sure to pass on to our Support team. I appreciate your patience while we tackle tech debt alongside of product enhancements and maintenance. I reviewed your most recent support case, but if you would like to provide more detail on how tech debt has impacted your organization, I'd be glad to hear from you: katie.campbell@blackthorn.io.