I use Blackthorn Events for event planning and management, and it really saves us days and weeks of admin work thanks to its features and capabilities. I like its integration with Salesforce, website embedding, and ease of integration with FormTitan, as they make it easier to create a 360 view of our constituent profiles. The initial setup was very easy, and the team is very engaged to start using it soon. Review collected by and hosted on G2.com.

Customer support being outsourced. Takes a day to get a response. Make it local. The service is excellent just delayed. Review collected by and hosted on G2.com.

The business users have responded very positively to the UI/UX and the enhanced, flexible event form–building capabilities offered by this product compared to what we used previously. They have also appreciated the onboarding experience and the support we are currently receiving. As an admin, I appreciate the pre-built flows. Other features are yet to be explored. Review collected by and hosted on G2.com.

So far, I have personally not encountered any negative side. Review collected by and hosted on G2.com.

Hosting webinars and workshops used to mean dealing with messy Excel sheets. I love that this app drops every RSVP straight into Salesforce. My sales team can instantly see exactly who showed up without waiting for marketing to email them a list. Review collected by and hosted on G2.com.

It takes some real time to set up. You can't just click a button and expect it to work perfectly in five minutes. You have to make sure all your custom fields are mapped correctly, which can be a little annoying at first. Review collected by and hosted on G2.com.

Blackthorn Events helps us capture more accurate and consistent information about our attendees. It also provides a very user-friendly way for our attendees to learn about and register for events. Visibility groups are a great feature that give attendees an even more tailored experience. The platform integrates seamlessly with our Salesforce environment. Review collected by and hosted on G2.com.

It would be great if Blackthorn Events could add a native email tool, or better yet, integrate with MarketingCloud, to improve our outreach capabilities. Review collected by and hosted on G2.com.

Blackthorn Events has been a great tool for our team, but what really made the biggest difference overall was the level of support we received. The Blackthorn Onboarding Team was incredible, especially when it came to timely responses. It was clear how knowledgeable each team member was, and that expertise came through in every interaction. Review collected by and hosted on G2.com.

I wouldn’t say I dislike anything about Blackthorn Events, but I would like to see an RSVP decline option added in the future. Review collected by and hosted on G2.com.

It's helpful to have all of our events listed in one place, and it's nice to be able to jump back to see past event listing for reference. The integration with SalesForce is also helpful when sending mass emails to our constituents. Review collected by and hosted on G2.com.

The initial onboarding was difficult. Learning the system took more time than I had anticipated. I am over a year in, and am still sometimes reaching out for help. Review collected by and hosted on G2.com.

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the product team can be when we bring issues to them. It's great that it helps us offer a mobile-friendly registration form and capture payments. The simple messaging platform for quick communication with registrants is really helpful. Plus, it's integrated directly with our CRM, which gives us a better picture of how our constituents are engaging with us. Review collected by and hosted on G2.com.

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are just too many objects that need to be manually configured to an attendee record that typically would be connected automatically if someone was to go through the front end. Review collected by and hosted on G2.com.

It's connection/integration with SalesForce Review collected by and hosted on G2.com.

It is still very rudimentary and has a lot of bugs in it still. Not as easy to set up for an event as we would like. Review collected by and hosted on G2.com.

I love how Blackthorn Events streamlines the registration process and makes it easy to create, customize, and manage events without the need for multiple tools. It's intuitive and flexible, which allows me to get it up and running quickly without a steep learning curve. I can build and customize events for different formats easily. The centralized data feature, especially through Salesforce, means I don't have to juggle different systems, which is a real plus. Review collected by and hosted on G2.com.

some areas of the navigation could be streamlined. Review collected by and hosted on G2.com.

I like that Blackthorn Events is connected to Salesforce. This integration is helpful because when we sell tickets, we can automatically have information about our ticket buyers, which can translate to our marketing efforts. Review collected by and hosted on G2.com.

Honestly, Blackthorn has had many downsides in our experience. It doesn't provide a lot of the features we would want out of the box, and has required a lot of workarounds and customer support. It is not particularly user friendly on the backend and without a lot of subject matter expertise, it's easy to accidentally make a change that could impact many other aspects of an event we've put on sale. Very difficult. Review collected by and hosted on G2.com.