The support from the Blackthorn team is unlike any I have experienced. This product is worth it alone just because of the amazing people behind this platform and how willing they are to help (shoutout Jared and Noah!) With 10 years of being in the workforce and utilizing many platforms, I have never come across a more helpful, people focused, "what can we do to make this product work for you" attitude. The Blackthorn team truly wants to help and are committed to making sure that you, the customer, are using the product in its full capacity. Particularly, their open office hours have been a game changer. AT ANY TIME, I can schedule a 15-30 minute 1-1 with a specialist (within their scheduled business hours) to help with any problem I am having. This has saved me countless hours back and relieved so much frustration on the user-facing end. They are responsive, helpful, and just an absolute joy to work with! Review collected by and hosted on G2.com.

The main problems I find with this product is the complexity of some of the items. Often it can take a lot of clicks to accomplish what you're hoping to get done. The email template feature and form feature can be quite annoying. You have to make a form for pretty much every event, so just to set up a robust registration, you might need to make 2-4 forms ahead of time, then complete the registration. It's also not always clear what the forms do or where they end up once you insert them. It can take some digging to sort this out.

I think it's also not always attractive to the user, which can be discouraging for more youthful generations to be excited about. Review collected by and hosted on G2.com.

Blackthorn Events in the solution to manage events, with a dynamic interface and without complications of use, the tools panel is easy to understand, an excellent option to plan events since it is in charge from the simplest as the creation of invitations to post-event surveys Review collected by and hosted on G2.com.

In spite of not having major complications for its use, the technical service did not provide me with an adequate solution, the price in high for small companies Review collected by and hosted on G2.com.

Events can be customized as per our own business requirements. Lots of customizations Available on Events, Event Items, Attendees, Forms etc.

Great Documentation available clearly explaining all the features within the Blackthorn Application and Support Team is very responsive and Knowledgable. Blackthorn Youtube channel is a great source to get a high level overview of a feature and stay upto-date about their upcoming features. Review collected by and hosted on G2.com.

No issues that i can think of using Blackthorn for close to a year now Review collected by and hosted on G2.com.

Excellent for managing paid or free virtual events, without complex very simple to use for the common user, you can automate the invitations to the events from the platform, you can even manage the economic part of the event, billing, management, itinerary very interesting the whole process of using the program. Review collected by and hosted on G2.com.

There is nothing I don't like about this program, it's hard to say that it does anything wrong, I could include that the integrations are a bit poor, but I don't see them as necessary, the truth is that within the program you have everything you need. Review collected by and hosted on G2.com.

As a digital platform manager at the Royal Photographic Society, I have been working with the Customer Success Team, Support Team and Enablement Team to update our platform, which has been outdated for about 18 months. The teams have been impeccable; I couldn't ask for a more supportive bunch of people.

As someone with ADHD/Dyslexia, I struggle with learning new technologies, but they have all been amazing and supportive. Nothing is too big for them, and they are happy to explain stuff repeatedly until I understand it and go above and beyond to ensure the platform works flawlessly.

They have made the upgrade project easy, and I have grown professionally and personally by collaborating with the teams mentioned above to enhance my experience with Blackthorn.

The platform has also allowed our volunteers to create events to a high standard and customize the platform to make the UX/UI of their lives so much easier. Review collected by and hosted on G2.com.

We have had no issues with blackthorn since integrating it. Review collected by and hosted on G2.com.

The app is extremely intuitive and easy to use. Our staff has no issues building events thanks to the events builder. The email sender has been fantastic and allows us to send reminders and post-event surveys extremely easily.

The ability to modify the data dictionary has been great as well.

Their support is also very responsive and easy to use. Review collected by and hosted on G2.com.

There are a lot of things you need to remember to do before publishing events, which leads to some confusion among our staff that don't create many events. Review collected by and hosted on G2.com.

The tools provided for event planning are very good, the interface from the beginning is easy to use, the tools are very powerful and allow you to run events in an orderly manner, the organization for communication with attendees participating in the organized events is also excellent, the reports provided and the analysis of each event managed with the platform are complete, it does its job very well. Review collected by and hosted on G2.com.

It is an expensive program with a technical support that does not provide quick solutions, I think they should focus on providing better solutions to the failures in their next updates. Review collected by and hosted on G2.com.

It is my favorite event management tool, the panel is very intuitive and can be navigated easily and safely, from the control panel I can manage the entire workflow and even provide support to all employees of our academy. It is perfect for planning events, from the platform I can manage email invitations for example to the departments of our organization. The setup was very fast. I like the customization I have within the platform, I have access to many filters, visibility controls and ability to manage tickets and alerts. Review collected by and hosted on G2.com.

The management for email campaigns leaves much to be desired, the support team lacks personalization when it comes to solving problems, poor calendar option, poor integrations. Many functions that fail or get stuck, some automatic options such as email do not work properly. Review collected by and hosted on G2.com.

The interface is intuitive and fun to use, it has been a great help to manage events from planning to post-event surveys, communication with event attendees is reciprocal the customer support is equipped with the tools and knowledge Review collected by and hosted on G2.com.

The cost of the program may be somewhat high compared to others, but the functionality of the program is exceptional and well worth the expense Review collected by and hosted on G2.com.

it has never been so simple and fast to make an event, no matter the complexity, number of speakers or if it will be free or paid, the way blackthorn facilitates the process is incredible, it is an intuitive interface with simple tools to run, and the technical support part gives you an almost immediate attention, i recommend it. Review collected by and hosted on G2.com.

It is really difficult for me to highlight any negative aspect of the product, since any doubts that may arise will be easily solved by the technical support team. Review collected by and hosted on G2.com.