BP SOC team has been extremely valuable in detecting and responding to incidents in real-time. Communication and response time have been excellent, we have had little issue with regards to the SOC team and their expertise.

Agent software is easy to deploy and doesn't need any maintenance. Integrations have worked well out of the box and don't require a huge investment of time to configure. Review collected by and hosted on G2.com.

Platform navigation could be better, it sometimes can be a bit confusing when navigating between clients and global settings.

More granular control over alerting, several time we've experienced alerts that are noisy and can't be dialed down, it's either all or nothing, so this has been a challenge where we disable some alerts that at times we would like to have. Review collected by and hosted on G2.com.

Their staff are friendly, fast to respond, and it monitors a lot. Very easy to deploy. Review collected by and hosted on G2.com.

There is no API access so reporting is very limited Review collected by and hosted on G2.com.

The service is quick to deploy and configure, and the SOC team does a great job of identifying and reacting to suspicious activity on endpoints and for accounts in M365. Review collected by and hosted on G2.com.

Lack of a public API is a big miss currently. The customer portal for managing the platform has always been a point of concern as well, but I'm told a refresh is finally coming soon. I would like to see more granular permissions in the customer portal as well. Review collected by and hosted on G2.com.

using blackpoint as an MSP has been a great decision for us. Implementation is fast and simple, and blackpoint has protected our clients from numerous threats over the past year. I appreciate their continued innovation and improvement and sleep better at nights knowing they are continuously monitoring our clients devices. Review collected by and hosted on G2.com.

When we first started with blackpoint I was skeptical after they missed an incident. I was their harshest critic internally but their continued growth and innovation has given me a level of trust in them that they have truly earned. Review collected by and hosted on G2.com.

The Blackpoint SOC is extremely fast, skilled, and knowledgeable. The Implemention process is extremely simple and the integration is seemless. The support from our Partner Success team is absolutely fantastic and the enablement materials are extremely helpful. The transparacy of thier solution / product road map has us very excited.

Additionally, the platform's dashboard is intuitive and easy to navigate, offering valuable insights into potential vulnerabilities and actionable recommendations to improve our, as well as our client's security posture.

Blackpoint has exceeded our expectations, providing comprehensive protection that’s both effective and easy to manage. We highly recommend it to any organization looking to strengthen its cybersecurity defenses with a trusted partner. Review collected by and hosted on G2.com.

With Blackpoint designed for Service Providers, there is a lack of features that support a "co-managed" relationship. Service Providers can certainly add client user accounts but there is a lack of transparency for the "Client User / Admin".

The reporting could also be improved with the addition of having the ability to generate quarterly, bi-annual, or annual reports. With the ability to only generate monthly reports it is very challanging to compile QBR's or Annual Service Reviews/Summary's. Review collected by and hosted on G2.com.

Ease of use. Installation is super simple and the support, SOC ans sales staff are great to work with. Review collected by and hosted on G2.com.

We didn't sign up for their service sooner. Review collected by and hosted on G2.com.

Blackpoint is our standard for MDR. Their solution has been very valuable in stopping threats, and alerting on potential threats. We depend on their 24x7 SOC to protect us. We can quickly deploy their solution, and ongoing administration is efficient. Review collected by and hosted on G2.com.

In the past, when their SOC alerted us, we wouldn't receive the ticket/report in a timely fashion. They listened to their Partners and resolved this issue. I have no other complaints. Review collected by and hosted on G2.com.

The hands on approach to supporting there customers is comforting. I know they have my back and that if I need help they are most likely allready on it. Review collected by and hosted on G2.com.

I have no negative thought at this time. They meet or exceed my expectation as a vendor. Review collected by and hosted on G2.com.

I have been using Blackpoint Cyber’s MDR service for over a year and I am very satisfied with their performance. They provide real-time monitoring and response to any threats that may compromise my network. Their team of experts is always available and responsive, and they use their own proprietary platform, SNAP-Defense, to detect and stop malicious activities. They also offer additional features such as logging and compliance, cyber liability insurance, and 365 security. I would highly recommend Blackpoint Cyber to anyone looking for a reliable and effective cybersecurity partner Review collected by and hosted on G2.com.

Some issue on the implementation makes difficult Review collected by and hosted on G2.com.

The compression of the timeline of the Indicator of Compromise, Detection & Analysis, and Containment steps from hours or days to moments because of Blackpoint's services. Review collected by and hosted on G2.com.

I would like to see more compliance offerings. Review collected by and hosted on G2.com.