The SOC is always quick to answer my calls in the event we need to call in for an investigation into a situation! Review collected by and hosted on G2.com.

I have ZERO complaints and I recommend Blackpoint to all my clients who do not use our services. Review collected by and hosted on G2.com.

Cloud MDR tool is an invaluable layer of protection. Review collected by and hosted on G2.com.

Benign alerts and sifting through noise. Review collected by and hosted on G2.com.

Knowledgeable and friendly people, very easy to deploy and setup and they are extremely quick to respond. Review collected by and hosted on G2.com.

Absolutely, nothing. They even give you a phone number directly to the SOC. Review collected by and hosted on G2.com.

It alerted us to a client breach and stopped it in time Review collected by and hosted on G2.com.

I haven't used it enough to have an opinion Review collected by and hosted on G2.com.

We have been using BP going on 3 years and they have prevented couple attacks. Product is improving. Review collected by and hosted on G2.com.

Doesn’t integrate with many of the solutions for complete MDR. Review collected by and hosted on G2.com.

UI design is intuitive and easy to use. Easy to implement Review collected by and hosted on G2.com.

Marketing materials could be clearer and less buzzwords Review collected by and hosted on G2.com.

This is a great SOC! I found it very easy to use, and the implementation process was straightforward. Review collected by and hosted on G2.com.

Even after we flag a customer to allow them to log in from a specific country, their accounts are still being locked. Review collected by and hosted on G2.com.

Blackpoint is great with identifying suspicious activity and making good decisions on locking something down to prevent compromises. They have been very quick with their detections and it is always a human that reaches out to make sure we acknowledge the issue and take over with the next steps. The incident response reports are great and very similar to the ones my team makes, which really cuts down on duplicated efforts. We were able to deploy Blackpoint quickly and easily. Blackpoint has an integration with our PSA, allowing us to automatically keep license counts in sync with our agreements. We use Blackpoint now exclusively because they have quickly built trust with our team. Review collected by and hosted on G2.com.

How they detect licenses needs a little work. For example, if a computer has an agent installed and that same computer has a name change or domain change, Blackpoint will register it as a new device. This can cause double billing if not kept updated frequently. Review collected by and hosted on G2.com.

Great at detecting anomolies and notifying us as a company when something is going on. Review collected by and hosted on G2.com.

I have yet to find something I dislike in regards to detection. Review collected by and hosted on G2.com.

Their SOC has stopped several existential threats to our clients and BEC events in SECONDS, stopping too fast to travel, logins from unexpected countries, and active human threat actors attempting to exfiltrate data. stopping multi-million dollar ransom/exfiltration incidents before they even happened. We've personally experienced this quite a few times - they also have application control tools, monitors for unexpected remote access tools (TeamViewer, Screen Connect, etc) Review collected by and hosted on G2.com.

I brought things I didn't like to their attention and ideas for improvement in meetings with my Account Manager, and in a direct meeting with their CEO, and they remedied it. They now have pooled billing, a better portal experience and better marketing collateral. Review collected by and hosted on G2.com.