--- title: Blackpoint Cyber Reviews meta_title: 'Blackpoint Cyber Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 258 reviews by the users' company size, role or industry to find out how Blackpoint Cyber works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 258 scale: '5' date_modified: '2026-07-17' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Blackpoint Cyber Reviews **Vendor:** Blackpoint Cyber **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.7/5.0 **Total Reviews:** 258 ## About Blackpoint Cyber Blackpoint Cyber is the forerunner in the managed detection and response space, leveraging our proprietary ecosystem to help our partners fight back and win against cyberthreats. We have served the community since 2014 and proudly continue to safeguard businesses around the world. We believe that no one should go alone into the unfair fight. At Blackpoint, our team strives to provide unified, 24/7 detection to help you take out your adversaries before they can even see us coming. ## Blackpoint Cyber Pros & Cons **What users like:** - Users rave about the **excellent and fast customer support** from Blackpoint Cyber, ensuring peace of mind and security. (18 reviews) - Users value the **rapid threat detection and response** of Blackpoint Cyber, ensuring swift action against potential compromises. (17 reviews) - Users appreciate the **quick and easy deployment** of Blackpoint Cyber, highlighting seamless integration with M365. (14 reviews) - Users highlight the **quick and easy setup** of Blackpoint Cyber, making deployment a seamless experience. (13 reviews) - Users value the **continuous monitoring** capabilities of Blackpoint Cyber, ensuring swift detection and response to threats. (12 reviews) - Users value the **responsiveness and support** of the SOC team, praising their 24/7 protection and efficiency. (12 reviews) - Users value the **timely alerts** from Blackpoint Cyber, providing peace of mind and quick responses to threats. (11 reviews) - Users highlight the **ease of use** of Blackpoint Cyber, praising its intuitive software and seamless installation process. (10 reviews) - Users value the **seamless integrations** of Blackpoint Cyber, enhancing their cybersecurity experience with effortless deployment and management. (10 reviews) - Protection Efficiency (10 reviews) **What users dislike:** - Users experience **integration issues** with Blackpoint Cyber, finding it complex and lacking support for effective scaling. (5 reviews) - Users highlight **poor reporting** capabilities in Blackpoint Cyber, limiting comprehensive visibility across all clients and assets. (5 reviews) - Users find Blackpoint Cyber's services to be **expensive** , making it challenging for those seeking basic coverage. (4 reviews) - Users express concerns about **portal issues** , citing clunky navigation and a lack of comprehensive features. (4 reviews) - Users find the **difficult navigation** of Blackpoint Cyber frustrating, leading to confusion with settings and alerts. (3 reviews) - Inadequate Reporting (3 reviews) - Limited Features (3 reviews) - Limited Integration (3 reviews) - Missing Features (3 reviews) - Users note that while Blackpoint Cyber is effective, the **UI improvement** could enhance overall navigation and intuitiveness. (3 reviews) ## Blackpoint Cyber Reviews ### 1. Blackpoint is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Cory P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Blackpoint Cyber?** The SOC is on top of security incidents and has proven its worth. Easy to setup, Great support, and Easy to integrate. **What do you dislike about Blackpoint Cyber?** Slight hiccup with a machine being quarantined and unable to be unquarantined remotely, but this was an isolated incident. **What problems is Blackpoint Cyber solving and how is that benefiting you?** The M365 monitoring is extemely helpful. ### 2. Great Service and Fast Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Blackpoint Cyber?** I've been extremely impressed with the Great Service and Fast Response from Blackpoint. **What do you dislike about Blackpoint Cyber?** The service is expensive, which can make it a hard sell for some customers. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Providing a 24/7 MDR/CDR solution, so we don't have to! ### 3. A VIRTUAL SECURITY GUARD **Rating:** 5.0/5.0 stars **Reviewed by:** Declan O. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Blackpoint Cyber?** You know you can take your eyes off the system, safe in the knowledge that the right people are looking when you are not. what a wight of our sholders, I can not recommend highly enogh, I am impressied by all responses and actions and has helped reduce helpdesk support cost overall. **What do you dislike about Blackpoint Cyber?** The only thing I dislike is, those who do not use the service, one day they will, when the horse has ran, these clients are missing out, I see the value, one day they will regret not have SOC monitor their systems. **What problems is Blackpoint Cyber solving and how is that benefiting you?** It is helping protect our clients greatly, in a world where risk is always a factor, so having SOC team montor clients and aaccounts, allows us to stand out from the rest, provide good quality service and products that work, doing so has reduced overall helpdesk work load and freed up our tech to het on with daya to day projects. ### 4. Best of the Best MDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Blackpoint Cyber?** We reviewed and demo'd a ton of MDR providers and Blackpoint came out on top. Most alerts are actionable and the quick response of the SOC is appreciated. These guy know their stuff! **What do you dislike about Blackpoint Cyber?** The portal could be laid out better. Also wish it was brandable. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Stops ransomware in its tracks! Blackpoint MDR is an important layer in the overall security posture we provide to our MSP clients. ### 5. BlackPoint Cyber: Review from Subscriber of Their Services **Rating:** 5.0/5.0 stars **Reviewed by:** Lee S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Blackpoint Cyber?** Every professional at BlackPoint Cyber with whom we directly have interacted -- from CEO Jon Murchison to Senior VP of Response Operations Wil Santiago to our awesome Senior Partner Account Manager Nicole LaDue and the people on their SOC and support teams -- all share the same passion for defending their clients from the seemingly ever-growing threats in the cyberverse. EVERYONE is accessible in the organization for conversations and discussions; management does not hide behind any business gatekeepers. To our perspective, this offers a refreshing experience as a business partner. For example, if we ever wish to talk with Jon, we just reach out and coordinate a mutually convenient time (or send him an e-mail). He attends conferences and can be found at their booth like the rest of the team for direct dialog. Our experience with each person -- from the aforementioned individuals to the different overnight SOC engineers who have to deliver that unfortunate 2:00 a.m. wake-up call -- have great customer relationship skills. If something is amiss, the team will ACT to mitigate as effectively as possible on and THEN call the responsible party day or night to detail the situation and whether further work is required at that moment. Other solutions may rely on creating a ticket and/or sending an e-mail (passive communication) seeking authorization to actually DO something, which we do not find particulary comforting or helpful. The product is easy to integrate and instead of offering their primary product's capabilties into separate ala carte purchases, they combined the device MDR with their Cloud Response (Microsoft 365) protection with very easy-to-follow instructions to integrate the client software to most EDR products like SentinelOne, Cylance, Crowdstrike, BitDefender, Sophos, Webroot, etc. (it inherently integrates with Microsoft Defender). It also has low impact to the performance of the device. The company does not rest on its laurels; it is constantly putting resources into enhancing its products' capabilities and creating new options, like their version of a SIEM called "LogIC" for log collections or Application Control for approving the use of familiar applications while restricting the unknown. Their management portal is easy to navigate, even for multi-tenant groups like ours. We also get educational e-mail notifications on threats their SOC have discovered, so our team can be aware of what is causing a stir in the cybersecurity community in general. Unlike some other firms, we have found them to be very accommodating both with respect to sales, account, and technical support. No overbearing sales calls. No pressure tactics to "sign up for x number of licenses before the prices suddenly increase next quarter." It seems this organization understands its clients well. The pricing per endpoint is acceptable with discounts for higher quantities. Considering there is no per-user cost for the Cloud Response (licensing is based on device count, not user), we consider this a fair exchange for the cost per installation. We know of several other companies like ours that trust BlackPoint Cyber; do not just take our word for it -- ask around! **What do you dislike about Blackpoint Cyber?** Like any MDR products, just having this product does not make one's security posture invulnerable. There are still some gaps. For example, all reputable SOCs have experienced human cybersecurity professionals reacting to the metadata that triggers their responses in the first place. While they, like all SOCs, incorporate AI technology to some extent, no SOC can prohibit all actions. For example, 1 GB of files can be exfiltrated via an unusual Powershell activity to cloud-based storage before ANY MDR SOC would notice something is amiss (no malware necessarily is involved and there does not need to be a lot of prerequisite activity to throw "abnormal" processes as the clue that something is amiss). This is a limitation of all MDR products, not isolated to BlackPoint Cyber's offering. The product relies heavily on its integration with other desktop detection products (like Microsoft Defender) and seems to have limited abilities independently, but that may also be true of other MDR products. **What problems is Blackpoint Cyber solving and how is that benefiting you?** An independent product to add to our security stack; we believe in a layered, multi-faceted approach to technology security so that one product/vendor is not responsible for everything in case of a threat actor compromise or bad code release. We would rather have a good check and balances via different offerings from unrelated vendors than put "all our eggs in one basket." ### 6. Blackpoint is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Blackpoint Cyber?** It finds exposures and problems well before I would notice it on my own. **What do you dislike about Blackpoint Cyber?** sometimes hard to find what I am looking for **What problems is Blackpoint Cyber solving and how is that benefiting you?** Integrations with M365 ### 7. Great, Well Rounded MDR! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Blackpoint Cyber?** We've been using Blackpoint Cyber for about 2 years now and I couldn't have higher regards for the software. Blackpoint is always on top of things when security events roll in and we appreciate the super resposive approach they take when it comes to MDR. On top of that, the price point and feature set are through the roof! Since starting, we've seen multiple new features like Cloud MDR and Machine Application Control get added to the stack without an increase to our agent pricing. We love when platforms continue to improve and add value without continuing to hound our MSP for price increases. Nothing but praise for BPC! The rollout and continued monitoring of the platform is also extremely easy to use and stay on top of. **What do you dislike about Blackpoint Cyber?** There's not much I can think of in temrs of dislikes for Blackpoint Cyber. My only "dislike" is that there's a 5 device minimum for clients and we support some mom and pop shops that are only 1-4 users. **What problems is Blackpoint Cyber solving and how is that benefiting you?** As a small company, BPC's dedicated SOC helps us stay on top of things with limited resources for our MDR solution. This allows us to focus on other area's of business development while we're confident we have a secure enviorment. ### 8. I can't say enough how amazing the whole BlackPoint team is. **Rating:** 5.0/5.0 stars **Reviewed by:** Lyle K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** From our demo to when we first onboarded to now 18 months later. The experience has been 100% white glove & gold start service! What we love most is that we can sleep at night knowing that not only our stuff but also our clients are 100% protected and secured from bad actors and more not only in their business enviroments but also their Microsoft 365 tenants. **What do you dislike about Blackpoint Cyber?** I can honestly say that there is nothing bad about the software or the service. It's the only software we can successfully deploy and not worry about distruburing our clients daily life. Most don't even know its ther! **What problems is Blackpoint Cyber solving and how is that benefiting you?** Before we had BlackPoint we only had advance AV. With the way the world is MDR is now not an option its a requirement. With Cyber Risk and Insurance going with BlackPoint to cover not only our business it was an easy discision to roll this out to all of our clients. We now sleep better and have a more sucessfull client relationship as things are way more protected and secure. ### 9. Unrivaled Security & Outstanding Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jason B. | Director of Information Technology & Security, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Blackpoint Cyber?** In short is they're about 2 years ahead of everyone else in terms of cybersecurity. What I appreciate most about Blackpoint Cyber is their advanced threat detection capabilities for endpoints and the cloud and how close their team works with our team. Their technology and 24x7 SOC is meticulously developed to catch anomalies and potential threats swiftly, allowing for immediate action and minimal risk. The live monitoring feature is incredibly effective, offering peace of mind knowing that our customers' digital assets are under constant surveillance. If we ever need any help, want to discuss future issues/problems we can get the right people together on short notice. **What do you dislike about Blackpoint Cyber?** Their portal isn't brandable or accessable to your end customer IT staff for co-management. No customized reporting or API at this time either. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Before partnering with Blackpoint Cyber, we used to have a 24x7 SOC managing EDR and would catch what EDR wouldn't through a SIEM. This was very slow, clunky, outdated type of response and still would not catch everything the BP MDR agent and SOC does. They were also one of the first companies I've seen do a non-SIEM based M365/G-Suite SOC monitoring to catch the many incidents that get past Microsoft's security products. ### 10. Comprehensive Review: Evaluating Blackpoint Cyber's Cybersecurity Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Fausto C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** My experience with Blackpoint Cyber has been notably positive, primarily due to their Managed Detection and Response (MDR) system's robustness and reliability. This system is a pivotal component in our cybersecurity framework, providing significant peace of mind. The ease of installation and the intuitive nature of their software are commendable, making it accessible to users with varied technical expertise. Equally impressive is their customer support team, which demonstrates responsiveness and proficiency, key attributes in the cybersecurity domain. Regarding value, Blackpoint Cyber's services are competitively priced, offering substantial quality and features commensurate with their cost **What do you dislike about Blackpoint Cyber?** While my overall assessment of Blackpoint Cyber is favorable, I observe several areas for potential enhancement. The pricing structure, although generally reasonable, could be more accommodating for smaller enterprises or clients with limited budgets. Integration capabilities with other Endpoint Detection and Response (EDR) systems are somewhat limited, which may constrain the breadth of cybersecurity management for certain organizations. Additionally, the occasional occurrence of false positives is an area where increased accuracy would be beneficial. The lack of a vulnerability scanning feature is a notable omission and would be a valuable addition to their existing services. Lastly, an enhancement in the endpoint agent's user interface would substantially improve the direct management and monitoring of network security. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Cyber Threat Detection and Response: Their Managed Detection and Response system effectively identifies and mitigates sophisticated cyber threats, enhancing security and reducing the risk of attacks. ### 11. Streamlined Security Management with Blackpoint Cyber **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** I have been using Blackpoint Cyber for my company's security needs, and I must say it has exceeded my expectations in every aspect. This application has truly revolutionized the way we approach cybersecurity, thanks to its comprehensive console that seamlessly integrates all the security tools utilized across our organization. The application's advanced threat detection capabilities are impressive. It goes beyond traditional security measures, leveraging cutting-edge technologies to identify and neutralize potential threats. This proactive approach has added an extra layer of defense, giving us confidence in the security of our digital assets. **What do you dislike about Blackpoint Cyber?** Blackpoint Cyber's strength lies in its unified security console, providing a consolidated view of our security tools. However, during my initial experience, I encountered challenges with integrations. The process, particularly with integrating Microsoft Defender, proved to be somewhat cumbersome. It's worth noting that the recent console update has addressed some of these issues, but there is still room for improvement in terms of the integration process. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint Cyber addresses critical cybersecurity challenges, providing valuable benefits. First, it streamlines security management by offering a unified console that consolidates various tools. This alleviates the complexity of managing diverse security solutions across an organization, providing a comprehensive and efficient approach. The platform excels in optimizing workflows, reducing response times, and fostering a proactive stance against potential threats. Its advanced threat detection technologies go beyond conventional methods, effectively identifying and neutralizing sophisticated threats that might evade traditional security measures. ### 12. BlackPoint Cyber is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** Blackpoint Cyber is a solid SOC solution that gives me peace of mind knowing that real people are watching over all of my endpoints. I am able to see notifications of events and the remediation action of the technician, which is great because I like to have visibility of what is going on. I am able to roll out endpoints with a script from my RMM which makes implementation very easy. Customer support is a phone call away, and I get straight to a tech when I call their SOC helpdesk. It integrates with my EDR seamlessly. All of my customers are there in one dashboard, which makes it easy to keep up on everything daily. I get email messages notifying me of potential events in Office 365 so that I can review them to make sure it is really our users that are performing the respective acions. **What do you dislike about Blackpoint Cyber?** Nothing so far. I've spoken to tech support several times, and they are always great, and everyone has been US based. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint gives me visibility to see what is going on with my endpoints, and helps me sleep at night knowing that my customers are protected. I am able to provide a SOC solution to my customers that I know is effective in keeping them safe. ### 13. Outstanding Security, Even Better Value! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Volunteer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Blackpoint Cyber?** We have found that Blackpoint Cyber has been one of our best business decisions as a Managed Services Provider. We are confident that our client endpoints are protected against threat actors whcih helps us rest easy at night. The "Response" bundle is a game changer that has reduces our need to have multiple other vendors for things like Microsoft 365 security and more. Their US based SOC is ultra responsive when we have had laerts or questions and meets the needs for our clients who have compliance requirements that mandate an all US based support framework. The platform is easy to navigate, and onboarding a new tenant has been straightforward from the perspective of implementation. Integration with our other management platforms has also been a breeze. Alerts are well presented and are typically resolved before we access the portal. This results in less time wasted by our NOC techs, so our use of the portal is limited to only the time necessary to verify the findings of the SOC and run reports. The modest frequency of use means less time is spent trying to sort out the interface, and more time spent on client support. The content provided gives actionable information for all levels of our tech team reducing the amount of engineer time lost to other platforms cludgy interfaces. Reporting is robust and easy to digest. All in all - Blackpoint Cyber is exceptional. **What do you dislike about Blackpoint Cyber?** That we did not discover them sooner! We honestly have yet to find anything to dislike. **What problems is Blackpoint Cyber solving and how is that benefiting you?** The Blackpoint Cyber platform provides eyes-on defense for our clients. Having the Blackpoint Cyber SOC monitor our client endpoints for suspicious activity means we provide better security for our end users. THis also means we have access to one of the most innovative and complete platforms for cybersecurity. The fact that our MDR (including SaaS monitoring) and SIEM platforms are accessible through a single pane of glass means lower operating costs on our part. In teh end, Blackpoint Cyber provides an exceptionally talented security operations team so we don't have to stand up our own SOC. ### 14. Sleep better at night **Rating:** 5.0/5.0 stars **Reviewed by:** Dan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** There are a few things I really like so far. First, the sales and training staff are awesome. They helped me get my first couple of clients set up and answered all my questions very quickly. The second would be the 24/7 SOC. Knowing that thier techs are monitoring my client's networks lets me sleep better at night. I did get a few alerts and I cleared them very quickly before something bad happened. **What do you dislike about Blackpoint Cyber?** I dont have anything bad to say at all. I guess if I had to name one thing, I have some very small home workers that want it but they have to purchase a 5 user so I wish they would sell single or double user licenses. **What problems is Blackpoint Cyber solving and how is that benefiting you?** My clients had kept bugging me to provide a cyber security software package to them so BP def solved that issue. ### 15. Always a good protection to add **Rating:** 5.0/5.0 stars **Reviewed by:** Keith R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Blackpoint Cyber?** We have found the support team at Blackpoint Cyber, particularly their Monitoring NOC, has responded in a rapid and informed response to security threats. They have identified potential issues and addressed them promptly. The process of integrating their product into clients' domains and systems is notably smooth and typically occurs without significant problems. This ease of implementation is a standout aspect of their service. Blackpoint Cyber has effectively safeguarded our clients, promptly detecting and preventing several potential security breaches, thereby demonstrating their commitment to robust cyber protection. **What do you dislike about Blackpoint Cyber?** There really isn't anything bad that I can say about Blackpoint Cyber, except that their integration with O365 seems to be on the limited side at this time. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They are a good watchdog over the networks that we have implemented them on, and continue to maintain a high standard when dealing with issues ### 16. Blackpoint Cyber **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Blackpoint Cyber?** Blackpoint Cyber's deployment was seamless using our RMM. We were able to deploy the agent effortlessly, connect to multiple integrations (EDR, External MFA, Office 365), and have everything up and running in less than a day. **What do you dislike about Blackpoint Cyber?** Haven't run into one yet. Everything from SOC to Customer Service has been good **What problems is Blackpoint Cyber solving and how is that benefiting you?** Managed defense ### 17. the perfect set it and forget it SOC, if the shoe fits. **Rating:** 3.5/5.0 stars **Reviewed by:** Nic C. | CISO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Blackpoint Cyber?** The lack of manual user input required. Once it's configured, you don't have to do anything to it, ever. It just runs. **What do you dislike about Blackpoint Cyber?** They don't exactly fit the typical business model of an SMB MSP. The yearlong contract lockins have ended up costing us thousands in lost revenue when we have a client who has monthly agreement with us that they proceed to cancel. You can't just remove a customer whenever you want to, and that's horrible. I mean, really, I should be able to delete an organization out of a SOC GUI without having to go through a month's worth of approvals only to be rejected and get stuck paying the bill for a client who left us 5 months ago. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint wasn't solving a problem for us, it was simply adding an additional layer over our security stack. ### 18. The CATSYS team has never slept better kowning Blackpoint is watching over us and our clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander G. | President/IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Blackpoint Cyber?** Blackpoint's eyes on glass, fingers on keyboards MDR team response time, mitigation, and threat hunt have saved our clients many times this year. IOT, third party applications, and devices that have been breach outside of our control have been identified, locked out, and threathunted and allowed us to prevent disasters time and time again. The managed application control has also allowed us not to only block common threat actor tools but keep third party support admins from being able to install or remote connect to our systems. It also alerts us when they attempt to do so. **What do you dislike about Blackpoint Cyber?** Only that it has no link to our RMM platform but I have been told it will be soon. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Protection from ever evolving threats, educational information and alerts for my MSP staff, and watching over us and our clients 24/7/365. ### 19. Easy to implement and informative tool **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Blackpoint Cyber?** BlackPoint Cyber has been very easy for our MSP to implement and get clients up and running with an informative MDR solution. It provides us the information and reporting we need to satisfy client demand at a very good price point. **What do you dislike about Blackpoint Cyber?** I do wish to see some separation of alerts in future, as for example we wish to see alerts on new devices being detected, but not new networks as some of our clients do not use fixed offices and so move around a lot - which has created extra work for us in some cases. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint Cyber is allowing us to monitor and effectively control end users who we see going abroad to make sure we have awareness on what is happening on their devices, which in turn allows us to react much more quickly. ### 20. They get the job done. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Blackpoint Cyber?** The three components they utilize into their philisophy to make it stand out as an MDR service. **What do you dislike about Blackpoint Cyber?** It's essentially completely hands off for the most part. I like to get into the weeds a bit to see how things work. Not **What problems is Blackpoint Cyber solving and how is that benefiting you?** Protecting our client's accounts. ### 21. New Blackpoint Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Fab D. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Blackpoint Cyber?** Blackpoint is knowledgeable and easy to work with. They took the time to understand our processes and provide recommendations that make us a stronger organization when offering their MDR solution. Blackpoint is extremely helpful and always there with a quick, accurate answer. They are very responsive to requests for new or expanded features and services. We look forward to working with Blackpoint for years to come." **What do you dislike about Blackpoint Cyber?** Everything they have promised has aligned with what we have set forth. No issues **What problems is Blackpoint Cyber solving and how is that benefiting you?** We now have a solution that Blackpoint has addressed within our own organization that addresses security concerns. Blackpoint Cyber aims to solve problems related to advanced threats, cyber attacks, and security breaches with a security team and is an extenion to my team when issues are brought to my teams attention. **Official Response from Larissa Pistan:** > Hi Fab, We can’t thank you enough for the kind words about Blackpoint Cyber. Your review means a lot to us and lets us know we’re on the right track! Thanks again for the review and for being such a great partner. Blackpoint Cyber Team ### 22. Great product for Businesses and MSPs of all shapes and sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Director of Professional Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Blackpoint Cyber?** Great team to work with. Friendly Support Helps my team sleep at night knowing someone is watching Watches devices and our modern work components (M365/Google Workspace) Easy to setup default out of the box **What do you dislike about Blackpoint Cyber?** Takes a while to fine tuning the alerts.You can expect to get a lot of alerts the first time you set stuff up **What problems is Blackpoint Cyber solving and how is that benefiting you?** 24x7x365 monitoring of our devices and cloud environments ### 23. I used to like this company so much it was hard to talk to the reps at the conventions. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Blackpoint Cyber?** They still do their job very well. I have not seen a reason to lose trust in the brand. **What do you dislike about Blackpoint Cyber?** In the last year and a half BP has gone from feeling like a commanding force to Micrsoft's gofer. I would expect a security company to be shunning the practices Microsoft has implemented given the whole pay-to-secure methodology with every security improvement meaining more money out of the consumer's pocket. I anticipate BP selling to Kaseya within the next 5 years given the new marketing strategies. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Timely identification and remediation of threats to client infrastructure and Microsoft 365 tenants. **Official Response from Kirsten McCoy:** > Thank you for your input and we continue to try and deliver at the very highest level and be the very best product no matter the partnerships we have or are going to have. We are very focused on adding and expanding our offerings to all of our MSP partners and their clients and will continue to take all input possible to be the very best partner for our MSP's and their clients. ### 24. Best decision we have made for our MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Eric E. | Chief Technical Officer / Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Blackpoint Cyber?** There is a lot of peace of mind knowing that there is a team of security specialists that have visibility into our managed environments. The services we get from BlackPoint are a force multiplier for us. They enable us to have an additional layer of protection and visibility for our clients, without needing to fully staff a SOC 24x7. BlackPoint has been very responsive to support issues as well as incident response. When there is an incident that needs a fast response from us, they are on the phone in minutes letting us know. Their ability to isolate an endpoint rapidly has saved our clients by preventing lateral movement of threats. When stacked with a good EDR and additional layers, BloackPoint completes an effective stack against 0-day threats. **What do you dislike about Blackpoint Cyber?** I have a couple requests I would like to see brought to fruition. 1) More granular control over alerts. I realize some alerts come through specific, singular mechanisms, but the ability to control them based on keywords would be nice. 2) I would like to be able to email a detailed billing breakdown to our Accounts Payable email address without the need to login to the console to get it. 3) Greater control over the integration into Connectwise Manage would be nice. I would like to be able to map products per customer. Or at least map exceptions. Generally the SOC services are mapped to the same product. But we also resell their product to a few clients. This resell product is a different product in manage than what we add to our MSP customers. Costing and pricing is different. Accurately putting this on an agreement through an integration would be nice and save some work. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They are a force multiplier that add value to our security stack by placing additional eyes into our clients' infrastructures. ### 25. Great Product - Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** The amount of visability into different aspects of the endpoints that Blackpoint grabs and reviews is great. The solution has already alerted of us users/endpoints traveling outside of our approved countries when the users forgot to alert us. So luckily everything to this point has been a false alarm but what it has done is provided a team that reviews things that would otherwise require a full time employee. So it saves us time, provide great support and protection to our client and allows us to focus on other work and sleep well at night knowing our systems are being watched 24/7. **What do you dislike about Blackpoint Cyber?** Only downside is cost, coming as an MSP that supports alot of small clients it can be a bit pricey to get and get the smaller companies on board with all the other monthly IT costs they incure. That it is, just wish it was cheaper, everything has been great and very pleased overall with the product. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Wearing the security hat is now a full time job and does require focus on all aspects 24/7. Blackpoint takes that role on and frees up our support staff to do their other normal day to day operations. It allows us to provide a service to our clients that we were not able to do before or not able to do in the same caliber prior to implementing their solution. ### 26. Professional, Helpful, Robust **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** The secuirty software is robust and complete. The price point makes it a no-brainer! then, the onboarding reps, sales rep, and everyone else we've come in contact with is friendly, knowledgeable and helpful. It has been very easy to do business with Blackpoint! **What do you dislike about Blackpoint Cyber?** They don't offer an email archive or backup. That is my only compliant thus far! **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint is actually managing the threats. No longer do I have to (or my customer) figure out what to do with various threats that come through. The MDR does it all, just like I need it to! Now I can focus on my business and my customers instead of watching emails and SOC reports. ### 27. Good product with good support but still needing a little polish **Rating:** 4.0/5.0 stars **Reviewed by:** Ben M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** Very good MDR service with good support. The integration with Office 365 is good and the product is relatively easy to use. **What do you dislike about Blackpoint Cyber?** Some things still need a little work, like the ability to send reports to multiple recipients, and policy targeting based on Office 365 groups instead of just individual users or all users. Would also like an agent pause option like most managed AV's have when needing to test/troubleshoot stuff - having to uninstall/reinstall is unecessary if there is a pause option. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Affordable next level security an activity monitoring of critical infrastructure. Very handy for small orgs and MSP's that can't afford a dedicated security team. ### 28. Blackpoint MDR/O365 Defense **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Director of Technical Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Blackpoint Cyber?** Blackpoint has been an awesome partner for us, they are willing to hop on sales opportunities with our team and our customers. We recently started using O365 defense and had our first customer breach. We were notified within minutes and were able to take action immediately. **What do you dislike about Blackpoint Cyber?** nothing yet they have been fantastic!!!! **What problems is Blackpoint Cyber solving and how is that benefiting you?** We have had several customers and potential customers that we were able to deliver MDR and get the insight of truly what was going on and what we needed to do to stop a breach. ### 29. Saved my clients multiple times **Rating:** 5.0/5.0 stars **Reviewed by:** Noah Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** BlackPoint just works, simple to deploy, and simple to manage. On multiple accounts, BlackPoint has prevented a critical breach of my client networks. Blackpoint adds a critical live protection layer to both Windows endpoints and Microsoft 365 environments. I have had BlackPoint call my company in the middle of the night to let me know they have stopped ransomware from running on a computer or stopped a hacker from getting into an O365 account when a client was out of the country on a business trip. Support is wicked fast, the fastest support team I have out of my vendors. The engineers are very helpful and full of advice for improvements. **What do you dislike about Blackpoint Cyber?** The cost is not cheap for such a good service. But this is not a dislike. You pay for what you get! **What problems is Blackpoint Cyber solving and how is that benefiting you?** Protecting my client networks both local and cloud. ### 30. Blackpoint managed SOC service **Rating:** 2.5/5.0 stars **Reviewed by:** Sonny B. | CyberSecurity Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Blackpoint Cyber?** I like that live technicians are looking at all log collection and that helps a security team out since they don't have to keep eye's on this 24x7. **What do you dislike about Blackpoint Cyber?** We found Huntress to be quicker with their findings and there were less false positives. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint Cyber was assisting our security team by monitoring activity 24x7 and alerting on any findings. This freed up our Team to focus on other issues and training. ### 31. Easilly managed security relief for our team, saved TWO client already from hacking/crypto **Rating:** 5.0/5.0 stars **Reviewed by:** Carl N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** Easy to install manage and use! install it on our client server / workstation , and we get alerts for anything out of the ordinary and calls if something big apend, we finally do not have to always watch logs and changes ourself every minutes of everyday. Their managed application control also permit us to easily manage accepted or denied software in a couple of clicks. Their support is fast and technically inclined. **What do you dislike about Blackpoint Cyber?** The Managed Application control is quite young and sometimes slow. **What problems is Blackpoint Cyber solving and how is that benefiting you?** they are always watching the network , and if anything out of the ordinatry append we know immediately. ### 32. Peace of Mind in Middle of Night from Cyber Attacks **Rating:** 4.5/5.0 stars **Reviewed by:** Holli V. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Blackpoint Cyber?** Blackpoint Cyber's easy setup and integration with Office 365 gives you peace of mind. Easy install on user's computer and does not interfere with any software. Their proactive approach to locking down a suspected bad user or compromised computer before anything damaging can happen takes the better safe than sorry approach. Their tech support will call you anytime of day when a critical event occurs. The monthly reports are helpful to review. **What do you dislike about Blackpoint Cyber?** The only downside is you may receive too many emails so important ones could be ignored. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Helps me monitor critical customers and give me peace of mind. ### 33. Battle Tested 24x7x365 MDR **Rating:** 5.0/5.0 stars **Reviewed by:** Court N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Blackpoint Cyber?** Fantastic SOC and Account Managers that are the most responsive in our MSP stack. Whatever you need - whether it's a response to a security incident or account managent items - you will receive what you're looking for, when you need it. Blackpoint Cyber has saved us many headaches on several occasions, by catching security incidents that weren't caught by AV products, due to the threat actor using "reputable" tools and methods, but were known to be current malicious tradecraft. Deployment is lightweight and simple. We have rolled out to thousands of systems via multiple RMMs w/ ease and without a single negative incident on the guest OS. Their Microsoft 365 integration provides another level of security that sets them apart. We are able to get 24x7x365 eyes on our M365 environments and any malicious behaviour has led to their SOC being able to lock the account. This is hands down, one of the features that sets them apart. **What do you dislike about Blackpoint Cyber?** Blackpoint has recently updated their management portal to include many enhancements. However, it can still be a bit buggy, on occasion. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint Cyber provides an expert 24x7x365 SOC that is well-versed in the current threat actor tradecraft in use. They can provide the manpower and expertise (that is hard to come by), to address the security challences facing us all. ### 34. Great Security, Worst Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Elias F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** These guys are personal, quick, and efficient. We're a mid-size MSP and have rolled out BPC to a good portion of our clients. Whenever there's an alert we get good info and response time from BPC and their team. They're great to work with. **What do you dislike about Blackpoint Cyber?** Their billing is horrendous, difficult to follow and understand. We resolved this issue by bringing them under a reseller umbrella so we are now billed through that 3rd party who does a good job at billing. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Provides good customer confidence that their network and workstations are safe from cyber threats. ### 35. Excellent Protection and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason F. | IJIS Cybersecurity Task Force Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Blackpoint Cyber?** Using Blackpoint cyber has given us confidence that we are protecting our clients with a best in breed solution. It is easy to implement and use. Integration into other products and our client environments are superb. The customer support is very responsive and helpful. They have an excellent mean time to resolve issues with they arise. Bottom line is we can sleep better at night knowing they have our back. **What do you dislike about Blackpoint Cyber?** There is not much that I dislike about Blackpoint cyber. If there is an opportunity for improvement I would say it would be nice to be able to get more details to be able to do analysis of things that are seen but not necessarily a threat that requires a response fron the SOC. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint cyber is helping us and our clients by providing real time monitoring and threat hunting. Most of our clients do not have the resources or expertise to be able to threat hunt. ### 36. Comprehensive Security Monitoring with Blackpoint MDR **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Blackpoint Cyber?** Blackpoint MDR provides intelligent alerting that's been crucial in identifying potential security threats. The alerts are well-vetted, ensuring minimal false positives and allowing our team to focus on genuine threats. What stands out most is the customer support. Their team is available 24/7, with quick response times to resolve any issues or to assist with fine-tuning configurations. The customer support experience aligns perfectly with what we expect from an MDR service and is invaluable for businesses that prioritize security. **What do you dislike about Blackpoint Cyber?** Although Blackpoint MDR does a good job at reducing false positives, the alert system could be further refined to provide actionable intelligence more consistently. At times, the alerts are either too generic or too numerous, requiring additional time to sort through and assess. Contractual limitations also for more fluid environment licensing management. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint Cyber's Managed Detection and Response (MDR) service has been instrumental in solving several key cybersecurity challenges we faced at Plante Moran. Here are a few examples: Problem: Unfiltered Security Alerts Before implementing Blackpoint MDR, our security operations center was inundated with a barrage of security alerts. This made it difficult to distinguish between real threats and false positives. Benefit: Blackpoint's intelligent alerting system has effectively reduced the number of false positives. It provides a refined set of alerts that are genuinely worth investigating, allowing our analysts to focus their efforts on real threats. Problem: Lack of 24/7 Monitoring As an MSSP, Plante Moran is expected to provide round-the-clock security monitoring. However, human resources are limited, and having a dedicated team for 24/7 surveillance was challenging. Benefit: Blackpoint's 24/7 monitoring service has filled this gap perfectly. Their analysts act as an extension of our own team, ensuring that any unusual activity is detected and acted upon promptly, irrespective of the hour. Problem: Complexity of Threat Analysis Today's cybersecurity landscape is highly complex, and often it takes specialized skill sets to analyze advanced threats. Benefit: Blackpoint MDR offers a comprehensive suite of analytic tools that leverage AI and machine learning, simplifying the threat analysis process. This allows our staff to understand the nuances of an attack, facilitating more effective and timely responses. Problem: Compliance Concerns Meeting industry-specific compliance standards like GDPR or HIPAA requires in-depth monitoring and reporting capabilities, which were lacking in our previous solution. Benefit: The robust reporting features of Blackpoint MDR have made compliance management much more straightforward. The automated reports and real-time dashboards make it easier to maintain, assess, and demonstrate compliance to regulatory bodies. By addressing these issues, Blackpoint Cyber has not only elevated our cybersecurity posture but also enhanced our operational efficiency. Their MDR service has become an integral component of our cybersecurity strategy at Plante Moran. ### 37. One of our most valued partners - cutting through the vendor sprawl facing MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Web Design Ninja, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Blackpoint Cyber?** Prior to Blackpoint Cyber, we evaluated several security solutions that fit the same profile- some were SOC only, some were services with SOC backing, etc. They all left things to be desired. We were referred to Blackpoint by Galactic Advisors, who are very trusted security specialists for us. We hit it off and immediately deployed as a core part of our stack. We have had several security interactions with the SOC, and it is always good. Their communications surrounding large events facing technology in general are timely, and my account manager Nicole is great. Blackpoint is one vandor amongst many who I will gladly take calls from because they are always good and informative and not overbearing sales calls. We deploy the SNAP agent with Powershell through our RMM, and deployment is seamless. Integration with our EDR also works great. **What do you dislike about Blackpoint Cyber?** Nothing, all of my interactions with them from account management, to sales, to Risk, to interactions with the SOC have been top notch. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They monitor our clients cloud environment and alert to security issues. They also watch our EDR 34/7 and make sure we arent missing things when sleeping. ### 38. Blackpoing Cyber provides expert security **Rating:** 5.0/5.0 stars **Reviewed by:** William E. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Blackpoint Cyber?** Blackpoint provides continuous monitoring for potential security concerns. They also continously update their methods to be aware of current attack trends. **What do you dislike about Blackpoint Cyber?** Their dashboard feels dated. Its difficult to understand what they are actively monitoring because of the limited information. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Their MDR system provides me with a 24/7 managed security offering. This is critical in todays cyber security landscape. With always on systems being able to continue monitoring when the engineers and technicians are asleep, on vacation, and to look for details that could normally be overlooked, is huge. ### 39. Reliable partner **Rating:** 5.0/5.0 stars **Reviewed by:** Bosko T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Blackpoint Cyber?** Reliable and trustable SOC provider. Everyone I worked with from BP Cyber has been professional, knowledgable and attentive to our needs. Very easy to integrate with M365, Defender and other resources. **What do you dislike about Blackpoint Cyber?** Dashboards and reports can be a bit clearer and more eye-catchy. Some of the information there, while relevant is not very useful and confuses business users. **What problems is Blackpoint Cyber solving and how is that benefiting you?** As we do not have resources internally, we engaged with BP Cyber with for MDR and 24/7 SOC team making sure that all events for us and our clients are monitored properly. ### 40. Blackpoint MDR are Heroes **Rating:** 5.0/5.0 stars **Reviewed by:** anthony M. | it account manger, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** They are actively monitoring the computers and users 24/7 for any viruses/malware that may emerge on the computers as a secondary step to antivirus solutions. Customer support is great and very quick to respond to alerts **What do you dislike about Blackpoint Cyber?** No downsides really, they are quick and responsive **What problems is Blackpoint Cyber solving and how is that benefiting you?** It's solving having a SOC constantly reviewing alerts 24/7 so you dont have to. They take actions if they find any issues and alert you to the problem with steps to resolve the issue. including isolation of the computer if malware is detected ### 41. Works Well for Set and Forget **Rating:** 4.0/5.0 stars **Reviewed by:** Michael G. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** Very easy to get up and running. Gives you peace of mind 24/7. Works well for smaller/midsize MDR requirements. **What do you dislike about Blackpoint Cyber?** Team isn't always coordinated for normal meetings and agendas. Not as indepth as things such as AW. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint primarily solves the 24/7 security management. Our team is not 24/7 so having the immediate response to incidents and the capability to take action while we are offline is huge. I sleep better at night knowing that it is in place, especially with today's threat landscape. ### 42. Simply put, Blackpoint Cyber helps us sleep at night **Rating:** 5.0/5.0 stars **Reviewed by:** Jacee D. | Director of Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Blackpoint Cyber?** One of the standout features of Blackpoint Cyber is their proactive approach to cybersecurity. Their expert team keeps a vigilant watch over our network, constantly monitoring for any signs of suspicious activity or potential threats. This level of vigilance is priceless, as it allows us to address issues before they escalate into full-blown security breaches. Knowing that they have our back gives us immense peace of mind. The Blackpoint team makes implementation and iverall management a breeze. They also have an excellent partner support team to assist with any issue, question, or concern. The integrations into Office365 and other toolsets is a huge win. **What do you dislike about Blackpoint Cyber?** Their invoicing could use a revamp, which they are actively working on resolving with the input of their partners. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Overall security and threat monitoring both for our internal network as well as our clients. ### 43. MDR that Works **Rating:** 5.0/5.0 stars **Reviewed by:** Dave G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Blackpoint Cyber?** The knowledge of the company is amazing and Technical Support is very helpful. A great number of features to help. Ease of Integration is explained well for each 3rd party applpication. **What do you dislike about Blackpoint Cyber?** Getting to know all the product lines can take a little bit on what you can use. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Very helful determining threats and issues on the devices and the cloud (Office365) ### 44. Blackpoint has changed how we approach the cyber threat landscape **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** There are so many things to like about Blackpoint. If I had to choose what I liked best, it would be their response time to any incidents. It's literally real time, as something is happening, they provide that immediate response and assign mitigation tasks to their partners. **What do you dislike about Blackpoint Cyber?** At this point I can honestly say there is nothing that we dislike about this platform. **What problems is Blackpoint Cyber solving and how is that benefiting you?** We have Blackpoint integrated into our clients M365 environments. We have them disabling accounts for multiple reasons. We also have their agent on all workstations and servers. They have isolated endpoints and stopped lateral spreading on a few clients. They provide monthly reporting directly to my clients with detailed information on attempted compromises and exploits. ### 45. Next level Cyber Security MDR Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Blackpoint Cyber?** The response time. Most infractions are addressed and dealt within five minutes or less. Their SOC has a very knowlegeable, high skillset group of individuals. **What do you dislike about Blackpoint Cyber?** Only that it's hard to justify an additional security solution to existing customers. Nothing about the product itself. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Cloud protection of 365/Google Workspace accounts 24/7/365 is amazing. The amount of saved labor by us as an MSP when incidents are handled automatically in the middle of the night is invaluable. ### 46. An impressive team of professionals! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** Follow up was quick and helpful. The whole team is made up of seasoned pros who know their mission and are well qequipped; their passion is worn on every sleeve in the company. **What do you dislike about Blackpoint Cyber?** I have to see any downsides, which is a great thing for a company that is keeping things secure. **What problems is Blackpoint Cyber solving and how is that benefiting you?** To have a third party security partner in the managed services arena has become a no brainer and Blackpoint is the top of the hill. ### 47. I sleep better at night **Rating:** 5.0/5.0 stars **Reviewed by:** Ed B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Blackpoint Cyber?** Partnering with Blackpoint allows my team to focus on their primary tasks. In order for our clients to meet compliance, and cyber security requirements we had a choice of building our own SOC or partnering with a SOC. We built the in infrastructure to provide EDR services and quickly learned how labor intensive managing a MDR really is. We vetted multiple MDR providers and decided to partner with Blackpoint Cyber and could not be happier. When a issue happens the Blackpoint Team contacts us very quickly. I also appreciate the notifications when a new threat is discovered in the wild even if our clients are not directly affected. **What do you dislike about Blackpoint Cyber?** I don't have any complaints with Blackpoint Cyber **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint Cyber allows me to provide necessary security services needed by my clients. ### 48. Blackpoint Cyber MDR Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjay S. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Blackpoint Cyber?** We really enjoy that the Blackpoint Cyber Cloud Response really helps us gain insight into protecting our clients M365 accounts and locking down them geographically to prevent attacks on them **What do you dislike about Blackpoint Cyber?** The one issue with BPC is that there is a lot of email alerts to go through to weed out the noise. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Its helping us protect our clients and know that each system is protected with monitoring that we could not do ourselves. ### 49. Peace of Mind for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Information Technology Business Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Blackpoint Cyber?** The peace of mind knowing that my clients are being protected and monitored 24/7. Having access to a SOC is a game changer. Implementation is quick and easy. **What do you dislike about Blackpoint Cyber?** The pricepoint for Managed Detection & Response is prohibitive to some clients. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint solves the problem of needing advanced security monitoring for clients. The fact that Blackpoint monitors and responds in real-time 24/7 means I don't have to staff an on-call position for security monitoring. ### 50. A dependable SOC without the high cost or frustration of trying to find qualified staff **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | VP and General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Blackpoint Cyber?** Blackpoint is always monitoring my clients' networks. When a threat is discovered, they follow through to make sure the attack is stopped. **What do you dislike about Blackpoint Cyber?** I really have no negative comments. They are a full-service security firm. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They provide security experts who are so hard to find and whose expertise demands prohibitively high salaries. With these engineers and analyists constantly monitoring my clients' networks, I can concentrate on other areas of services to my clients. **Official Response from Larissa Pistan:** > Hi Tom, I’m so happy to hear you had a positive experience at Blackpoint Cyber. I really value your input, and thanks for being a great partner! Blackpoint Cyber Team ## Blackpoint Cyber Discussions - [Is Blackpoint cyber a SIEM?](https://www.g2.com/discussions/is-blackpoint-cyber-a-siem) - 4 comments - [What is blackpoint software?](https://www.g2.com/discussions/what-is-blackpoint-software) - 3 comments - [View Blackpoint Cyber pricing details and edition comparison](https://www.g2.com/products/blackpoint-cyber/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+08%3A06%3A39+-0500&secure%5Bsession_id%5D=b8d1dad3-7263-4579-a128-768a9c1db39b&secure%5Btoken%5D=b09bad8ddfc38e9843b7535f4f8809bd1e91e33be1641eda2a0f9f76ae16d975&format=llm_user) ## Blackpoint Cyber Integrations - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [FortiGate-VM NGFW](https://www.g2.com/products/fortigate-vm-ngfw/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) ## Blackpoint Cyber Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Security** - Data Security - Data loss Prevention - Security Auditing **Identity** - SSO - Governance - User Analytics **Agentic AI - Cloud Detection and Response (CDR)** - Autonomous Task Execution - Proactive Assistance - Decision Making **Services - Cloud Detection and Response (CDR) ** - Managed Services ## Top Blackpoint Cyber Alternatives - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - 4.7/5.0 (276 reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.8/5.0 (886 reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (500 reviews)