--- title: Blackpoint Cyber Reviews meta_title: 'Blackpoint Cyber Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 258 reviews by the users' company size, role or industry to find out how Blackpoint Cyber works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 258 scale: '5' date_modified: '2026-08-07' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Blackpoint Cyber Reviews **Vendor:** Blackpoint Cyber **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.7/5.0 **Total Reviews:** 258 ## About Blackpoint Cyber Blackpoint Cyber is the forerunner in the managed detection and response space, leveraging our proprietary ecosystem to help our partners fight back and win against cyberthreats. We have served the community since 2014 and proudly continue to safeguard businesses around the world. We believe that no one should go alone into the unfair fight. At Blackpoint, our team strives to provide unified, 24/7 detection to help you take out your adversaries before they can even see us coming. ## Blackpoint Cyber Pros & Cons **What users like:** - Users rave about the **excellent and fast customer support** from Blackpoint Cyber, ensuring peace of mind and security. (18 reviews) - Users value the **rapid threat detection and response** of Blackpoint Cyber, ensuring swift action against potential compromises. (17 reviews) - Users appreciate the **quick and easy deployment** of Blackpoint Cyber, highlighting seamless integration with M365. (14 reviews) - Users highlight the **quick and easy setup** of Blackpoint Cyber, making deployment a seamless experience. (13 reviews) - Users value the **continuous monitoring** capabilities of Blackpoint Cyber, ensuring swift detection and response to threats. (12 reviews) - Users value the **responsiveness and support** of the SOC team, praising their 24/7 protection and efficiency. (12 reviews) - Users value the **timely alerts** from Blackpoint Cyber, providing peace of mind and quick responses to threats. (11 reviews) - Users highlight the **ease of use** of Blackpoint Cyber, praising its intuitive software and seamless installation process. (10 reviews) - Users value the **seamless integrations** of Blackpoint Cyber, enhancing their cybersecurity experience with effortless deployment and management. (10 reviews) - Protection Efficiency (10 reviews) **What users dislike:** - Users experience **integration issues** with Blackpoint Cyber, finding it complex and lacking support for effective scaling. (5 reviews) - Users highlight **poor reporting** capabilities in Blackpoint Cyber, limiting comprehensive visibility across all clients and assets. (5 reviews) - Users find Blackpoint Cyber's services to be **expensive** , making it challenging for those seeking basic coverage. (4 reviews) - Users express concerns about **portal issues** , citing clunky navigation and a lack of comprehensive features. (4 reviews) - Users find the **difficult navigation** of Blackpoint Cyber frustrating, leading to confusion with settings and alerts. (3 reviews) - Inadequate Reporting (3 reviews) - Limited Features (3 reviews) - Limited Integration (3 reviews) - Missing Features (3 reviews) - Users note that while Blackpoint Cyber is effective, the **UI improvement** could enhance overall navigation and intuitiveness. (3 reviews) ## Blackpoint Cyber Reviews ### 1. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Blackpoint Cyber?** So bp is one of the clear leaders in mdr and soc and cloud response. Personally I like the noise and filter out what I don't need. I think integration is great with me and meraki etc. Deployment easy. And response time and ability to stop threats amazing as I've seen so many times. Support has always been responsive **What do you dislike about Blackpoint Cyber?** So, I'm not a huge fan of Compass One, their new portal. It's rollout was and is clunky. And although posture is cool and all, it's pretty much a method to upsell into more of their suite and their suite really isn't all that comprehensive. I wish it was. For example, I wish there was SAT and phishing sim. **What problems is Blackpoint Cyber solving and how is that benefiting you?** So, we can't have a 24/7 security team, we are too small. It's human element has been invaluable to our team and is probably our favorite part of our tech stack. ### 2. Incredible Value and Feature-Rich Suite with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** James V. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Blackpoint Cyber?** All around incredible value. Their new CompassOne suite incorporates Asset Inventory, Tenant Admin, MDR, Application Control (similar to Threatlocker, but MUCH easier to implement), Vulnerability Management, a streamlined SIEM and a really nice Security Posture Rating system. On top of the product features, our team at Blackpoint is very responsive and great to work with as well. Finally, the MDR SOC works as intended when there is a threat detected. **What do you dislike about Blackpoint Cyber?** Can't say there are many things I can think of that I could dislike about Blackpoint. They may not have the name recognition of a Crowdstrike, but maybe that's a good thing. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Every client has to have the BP client on their machines. It's not up for discussion. The threat landscape is so profound at the SMB level that we require our clients to have multiple layers of threat protection. ### 3. Great peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch C. | Help Desk Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** I don't have to worry or stress about attacks for our clients. After it gets setup any alert that happens, We get an email and phone call and know we are secure. It is really easy to connect to office 365 as well. Its still Amazing Service and the Support is very friendly! **What do you dislike about Blackpoint Cyber?** They send a ton of email alerts, which can be a headache to clean up but I would rather have 30 false positive emails than 1 breach event. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They are our MDR and we work with them a lot to keep our clients secure. They also monitor our computers and emails in our offices and keep us secure from attacks as well. ### 4. Reliable Security and Stellar Support, All in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** eric m. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Blackpoint Cyber?** Blackpoint has it together when compared to the rest of my stack. On time reporting, good customer service, active alerts by email, not a lot of fuss. I also like the MDR page by clicking on the MDR link from the Blackpoint dashboard and the fact that they contact us about the quarantine/removal of a baddy AFTER they have already taken care of it. **What do you dislike about Blackpoint Cyber?** I think that Blackpoint is a must have in my stack. What I would really like to see is an RMM by these guys. I would love to ditch Pulseway and Webroot and keep more of the procedural stuff all under one nice app. Constantly bouncing from app to app becomes tedious when the apps are constantly logging me out. I spend much time logging in, then 2FA, just to get to an app to do some tiny task. It is like work getting in the way of work to be done. Does that make sense? A "One-App to Rule Them All" kind of thing would be nice. **What problems is Blackpoint Cyber solving and how is that benefiting you?** The silence is overwhelming! A baddie arrives, Blackpoint handles it. Can you imagine having to monitor all these networks 24/7? We would never get any sleep. Blackpoint is there and they do a great job allowing me to get my beauty sleep at night. ### 5. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Blackpoint Cyber?** The SNAP-Defense platform provides excellent visibility, but the real value is the human element. Their SOC response times are really fast, often isolating a compromised host within minutes of detection. The Cloud Response for M365 and Google Workspace is a game-changer, catching BEC (Business Email Compromise) attempts that standard filters miss. I also appreciate that they don't just alert; they remediate. They've already proven their worth to our clients a few times! The support has been top tier. Every time we've had to reach out and chat, they go the extra few miles. We very much appreciate that. **What do you dislike about Blackpoint Cyber?** While not a dislike, but something I know they are working on, is the enhancement of Cloud Response. The further integration with cloud environments like Azure will provide even more benefits to providers. **What problems is Blackpoint Cyber solving and how is that benefiting you?** It solves the "24/7" problem for our MSP. We cannot staff a Level 3 security analyst overnight, and Blackpoint fills that gap perfectly. They have saved us and our clients from headaches a few times this year alone by preventing a bad situation. ### 6. Feel like we're in safe hands, couple gripes though **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Blackpoint Cyber?** Been with them a bit over 2 years now and feel like we're in safe hands with Endpoint and M365 monitoring. Rarely log in to the portal because it's set and forget, and the setup process is easy enough with their KB articles. Had several informational emails to verify things at our end (i.e. checking a suspicious application), and have now had several escalations suspicious enough to warrant a call to our team, mostly for suspicious M365 logins. They feel more hands on than Huntress, and feel like they're usually about 6-12 months ahead of Huntress' product releases for things like Defender for Endpoint integrations and such. Support is also good **What do you dislike about Blackpoint Cyber?** I'd be much happier if there was more visibility into actions the SOC Analysts have taken. We see many events that are flagged as suspicious in the SNAP Portal, and that they were "Resolved" by an analyst. I appreciate them, not hounding us with all the false positives they find, but it would make us feel safer if there was a way to click into each event and see a note from the SOC as to why it was determined safe. This was one thing we quite liked about Huntress - the visibility. Huntress has also now got a better ITDR portal than Blackpoint IMO for things like suspicious M365 logins. Being able to see exact details about the suspicious activity, and historic VPN usage or browser use is something that Blackpoint could improve on when it comes to us trying to decide on whether a login a client has made is suspicious enough to action further, though Blackpoint will usually solve this with a phone call to us which is nice. I do feel like Huntress is quickly catching up on feature parity - Blackpoint is putting all their effort into CompassOne which looks decent but seems to be more marketing hype than actual updates. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint makes up part of our advanced security offering for our clients. It covers off MDR for endpoints and Office 365. Having it in place means we don't have to monitor and triage suspicious activity on Endpoints or M365, Blackpoint handles that for us, and escalates items to us if required. ### 7. Great MDR... fantastic company **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Blackpoint Cyber?** It works without all the noise I see from competitors. It was very easy to integrate and rollout via our RMM. Their support has been stellar. **What do you dislike about Blackpoint Cyber?** The UI of the web portal is not as smooth as I'd like. Funny thing is I'm hardly in the portal since everything works so well :-) **What problems is Blackpoint Cyber solving and how is that benefiting you?** We need a MDR solution that is best in class and does not create a lot of noise. Noise costs staff time, which drives the cost up. Blackpoint nails it! ### 8. Easy to configure and does what it says on the box. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan P. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Blackpoint Cyber?** Really easy to deploy and manage. Straight away we were receiving alerts, and their support team has been very responsive. Easily integrated with our end point solution and Microsoft 365. **What do you dislike about Blackpoint Cyber?** Through our distributor some of the naming of the products is inconsistent, but that is a minor marketing problem **What problems is Blackpoint Cyber solving and how is that benefiting you?** It provides active monitoring of security incidents that our support team is not able to provide. ### 9. Easy to use and hard to remove from an endpoint!!! A+!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Edward H. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Blackpoint Cyber?** The SOC is always quick to answer my calls in the event we need to call in for an investigation into a situation! **What do you dislike about Blackpoint Cyber?** I have ZERO complaints and I recommend Blackpoint to all my clients who do not use our services. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint is military grade cybersecurity protection. I really appreciate the amount of layered protection they offer in regards to keep bad actors from removing the software from the endpoints. ### 10. Quality Product **Rating:** 3.0/5.0 stars **Reviewed by:** Tim C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Blackpoint Cyber?** Their staff are friendly, fast to respond, and it monitors a lot. Very easy to deploy. **What do you dislike about Blackpoint Cyber?** There is no API access so reporting is very limited **What problems is Blackpoint Cyber solving and how is that benefiting you?** Monitoring a large number of customer systems, including 365, servers, workstations and antivirus ### 11. Reliable MDR for Managed Service Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Service Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Blackpoint Cyber?** The Blackpoint SOC is extremely fast, skilled, and knowledgeable. The Implemention process is extremely simple and the integration is seemless. The support from our Partner Success team is absolutely fantastic and the enablement materials are extremely helpful. The transparacy of thier solution / product road map has us very excited. Additionally, the platform's dashboard is intuitive and easy to navigate, offering valuable insights into potential vulnerabilities and actionable recommendations to improve our, as well as our client's security posture. Blackpoint has exceeded our expectations, providing comprehensive protection that’s both effective and easy to manage. We highly recommend it to any organization looking to strengthen its cybersecurity defenses with a trusted partner. **What do you dislike about Blackpoint Cyber?** With Blackpoint designed for Service Providers, there is a lack of features that support a "co-managed" relationship. Service Providers can certainly add client user accounts but there is a lack of transparency for the "Client User / Admin". The reporting could also be improved with the addition of having the ability to generate quarterly, bi-annual, or annual reports. With the ability to only generate monthly reports it is very challanging to compile QBR's or Annual Service Reviews/Summary's. **What problems is Blackpoint Cyber solving and how is that benefiting you?** 24/7 MDR, SOC, with Zero Tolerance Application Control. ### 12. Great MDR security solution with 24/7 SOC monitoring both on -prem and cloud solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip P. | Infrastructure and Cyber Security, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Blackpoint Cyber?** Ease of use. Installation is super simple and the support, SOC ans sales staff are great to work with. **What do you dislike about Blackpoint Cyber?** We didn't sign up for their service sooner. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Monitoring systems for security issues is not something most MSPs are capable of doing well. This serivce is a no brainer to subscribe to. After talking with several colleges and looking at lonine reviews we narrowed it down to 2 potrntial solutions. I wanted an MDR vs a SIEM solution as MDR better addresses resolution to a problem vs. identifying a problem. ### 13. Blackpoints team of specialists give me confidence that I am backed up by professionals. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff H. | President / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Blackpoint Cyber?** The hands on approach to supporting there customers is comforting. I know they have my back and that if I need help they are most likely allready on it. **What do you dislike about Blackpoint Cyber?** I have no negative thought at this time. They meet or exceed my expectation as a vendor. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They allow me to provide true EDR and MDR capability with a 24/7 SOC service partner. They also provide me with Cloud protection tools and SIEM logging. They help me meet compliance and Insurance requirements. ### 14. Blackpoint for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Blackpoint Cyber?** What I like the most about Blackpoint is that you always get someone on the phone fast when you need it. We have had Blackpoint lockout accounts in the middle of the night to protect against business email compromises. I can sleep better at night knowing we have Blackpoint to watch over us. **What do you dislike about Blackpoint Cyber?** I can't think of anything negative about their service. However, they need better swag. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint monitors our antivirus and also looks for indications of compromise on our systems. ### 15. Blackpoint Cyber **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Blackpoint Cyber?** As a partner, the solution is easy to setup and configure. Once it is deployed it just gets on and does what you need. You can rely on the SOC to notify you if there are any issues. Support is available 24/7 if you have any issues with detections or need help with the platform. The solution is feature rich and integrates with most relevant technologies. **What do you dislike about Blackpoint Cyber?** It is almost a set and forget so you, if your systems are good, you don't get any notification (which is great) but you might question if it is doing anything. **What problems is Blackpoint Cyber solving and how is that benefiting you?** It allows us to have a SOC/SIEM without having to build it ourselves. ### 16. Highly Recommend Blackpoint Cyber **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Blackpoint Cyber?** Blackpoint Cyber has exceeded our expectations from sales, onboarding, and tech support. We actually have some Co-Managed clients that have said 'Blackpoint Cyber is the best security tool they have in their stack'. **What do you dislike about Blackpoint Cyber?** We haven't had any issues with Blackpoint Cyber. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint Cyber gives us 24/7/365 coverage for not only our clients but for us. **Official Response from Larissa Pistan:** > I’m so happy to hear you had a positive experience at Blackpoint Cyber. I really value your input, and thanks for being a great partner! Blackpoint Cyber Team ### 17. Blackpoint is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Cory P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Blackpoint Cyber?** The SOC is on top of security incidents and has proven its worth. Easy to setup, Great support, and Easy to integrate. **What do you dislike about Blackpoint Cyber?** Slight hiccup with a machine being quarantined and unable to be unquarantined remotely, but this was an isolated incident. **What problems is Blackpoint Cyber solving and how is that benefiting you?** The M365 monitoring is extemely helpful. ### 18. Great Service and Fast Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Blackpoint Cyber?** I've been extremely impressed with the Great Service and Fast Response from Blackpoint. **What do you dislike about Blackpoint Cyber?** The service is expensive, which can make it a hard sell for some customers. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Providing a 24/7 MDR/CDR solution, so we don't have to! ## Blackpoint Cyber Discussions - [Is Blackpoint cyber a SIEM?](https://www.g2.com/discussions/is-blackpoint-cyber-a-siem) - 4 comments - [What is blackpoint software?](https://www.g2.com/discussions/what-is-blackpoint-software) - 3 comments - [View Blackpoint Cyber pricing details and edition comparison](https://www.g2.com/products/blackpoint-cyber/reviews?filters%5Bsentiment_snippet%5D=1087012&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A40%3A46+-0500&secure%5Bsession_id%5D=f87f487c-3a09-461d-bac4-16795286071d&secure%5Btoken%5D=4199e614a186b10cb6a30123a155c9efe03cf0a89d9ba43a098ccafd5019eeb6&format=llm_user) ## Blackpoint Cyber Integrations - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [FortiGate-VM NGFW](https://www.g2.com/products/fortigate-vm-ngfw/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) ## Blackpoint Cyber Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Security** - Data Security - Data loss Prevention - Security Auditing - Real-Time Data - Cloud Application Security - SSL Security **Identity** - SSO - Governance - User Analytics - Real-Time Analytics - Visual Analytics - Reporting/Analytics **Agentic AI - Cloud Detection and Response (CDR)** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Alerts/Notifications - AI Copilot - Access Controls/Permissions - Endpoint Management - Intrusion Detection System - Compliance Management - HIPAA Compliant - Search/Filter - API - Two-Factor Authentication - Data Visualization - Risk Assessment - Real-Time Monitoring - Event Logs - Activity Dashboard - Audit Management - Cloud Security Policy Management - Vulnerability Protection - Anti Virus - Incident Management - Threat Intelligence - Real-Time Reporting - Reporting & Statistics - User Management - Encryption - Vulnerability Scanning - Generative AI - Status Tracking - Third-Party Integrations - Real-Time Notifications - Patch Management - Monitoring - Cloud Encryption **Services - Cloud Detection and Response (CDR) ** - Managed Services ## Top Blackpoint Cyber Alternatives - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - 4.7/5.0 (276 reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.8/5.0 (887 reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (499 reviews)