--- title: Tango Reviews meta\_title: 'Tango Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 525 reviews by the users' company size, role or industry to find out how Tango works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 525 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Tango Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Tango's **ease of use** remarkable, enabling hassle-free sending of gift cards and efficient task completion. [(69 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918318&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Tango, making it easy to resolve issues and enhance satisfaction. [(23 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919202&qs=pros-and-cons#reviews) Users appreciate the **easy sending** of gift cards with Tango, enjoying its user-friendly features and customizable options. [(23 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918518&qs=pros-and-cons#reviews) Users find that Tango simplifies **gift card distribution** , making it easy to reward clients and participants efficiently. [(23 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919081&qs=pros-and-cons#reviews) Users value the **incredible options** for employee recognition with Tango, making funding and transactions quick and simple. [(20 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918217&qs=pros-and-cons#reviews) Users experience a **learning curve** with Tango, finding initial setup and transactions to be a bit confusing. [(8 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919292&qs=pros-and-cons#reviews) Users dislike the **credit card fees** , though ACH payments offer a fee-free alternative that’s easy to set up. [(7 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918302&qs=pros-and-cons#reviews) Users feel that the **limited customization** options of Tango detract from personalizing their gift card experience. [(6 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919166&qs=pros-and-cons#reviews) Users experience **slow delivery** and frustrating delays with funding and support, impacting overall satisfaction with Tango. [(6 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918287&qs=pros-and-cons#reviews) Users face **reward system issues** with limited choices and difficulties in cancelling or retrieving funds from expired rewards. [(5 mentions)](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919337&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Tango ##### 1. Ease of Use Users find Tango's **ease of use** remarkable, enabling hassle-free sending of gift cards and efficient task completion. [ See 69 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918318&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.5/5 "Customer Support Is Basically Non-Existent, Shrinking Catalog" What do you like about Tango? Overall good developer experience. Their API and documentation are quite good. Having a single float to cover all currencies without having to think m KM Katelynn M. Mid-Market (51-1000 emp.) 5.0/5 "Super Easy Setup—Custom Templates and Fast Payments" What do you like about Tango? How easy it was to set up - I built my own template, uploaded my list and paid and it was done! When I needed to cancel some rewards that were sent, I ##### 2. Customer Support Users appreciate the **responsive customer support** of Tango, making it easy to resolve issues and enhance satisfaction. [ See 23 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919202&qs=pros-and-cons#reviews) See Related User Reviews KM Katelynn M. Mid-Market (51-1000 emp.) 5.0/5 "Super Easy Setup—Custom Templates and Fast Payments" What do you like about Tango? How easy it was to set up - I built my own template, uploaded my list and paid and it was done! When I needed to cancel some rewards that were sent, I ![Vandeka E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vandeka E.") VE Vandeka E. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Compensation with Responsive Support" What do you like about Tango? I use Tango to send compensation to participants in my research study for my doctoral program, and it allows me to send direct conversation immediatel ##### 3. Easy Sending Users appreciate the **easy sending** of gift cards with Tango, enjoying its user-friendly features and customizable options. [ See 23 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918518&qs=pros-and-cons#reviews) See Related User Reviews RL Regina L. 5.0/5 "Effortless Employee Recognition, Saves Time and Money" What do you like about Tango? I love that Tango is extremely easy to use, and setting up automated emails is a breeze, which lets me send recognition in bulk. I appreciate how easi ![Edson E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edson E.") EE Edson E. 4.5/5 "Quick and Easy Gifting with Tango, but Room for Improvement" What do you like about Tango? I love how quick and easy it is to send gifts with Tango. They have lots of cool gift card options, which makes it simple to find something for everyo ##### 4. Gift Cards Users find that Tango simplifies **gift card distribution** , making it easy to reward clients and participants efficiently. [ See 23 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919081&qs=pros-and-cons#reviews) See Related User Reviews ![Khushi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushi G.") KG Khushi G. Mid-Market (51-1000 emp.) 5.0/5 "Tango: Quick and Simple Reward Redemptions" What do you like about Tango? Tango makes it simple to redeem rewards. I can get my reward quickly, and there are many gift card choices available. ![Jessica M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica M.") JM Jessica M. Mid-Market (51-1000 emp.) 5.0/5 "Simplified Wellness Gift Card Distribution—No More Manual Work" What do you like about Tango? Simplifies our company wellness program gift card distribution and removes a lot of manual time ##### 5. Simple Users value the **incredible options** for employee recognition with Tango, making funding and transactions quick and simple. [ See 20 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.5/5 "Customer Support Is Basically Non-Existent, Shrinking Catalog" What do you like about Tango? Overall good developer experience. Their API and documentation are quite good. Having a single float to cover all currencies without having to think m DS Donna S. 4.5/5 "Simplified Gift Management for Research" What do you like about Tango? I loved that Tango was fully embedded and easy to use. The communication feature, allowing me to create personal workflows, was such a nice added touc ### 5 Cons or Disadvantages of Tango ##### 1. Usage Difficulty Users experience a **learning curve** with Tango, finding initial setup and transactions to be a bit confusing. [ See 8 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919292&qs=pros-and-cons#reviews) See Related User Reviews JC Jeremy C. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Bulk Gift Card Sending Made Simple" What do you dislike about Tango? Not a big dislike, but the fact you have to do more setup to send via venmo or paypal as just cash. MT Megan T. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Training Material Creation with Tango" What do you dislike about Tango? I find it challenging that Tango doesn't automatically recognize and work with pop-up screens. Instead, I have to manually take screenshots of the pop ##### 2. Card Costs Users dislike the **credit card fees** , though ACH payments offer a fee-free alternative that’s easy to set up. [ See 7 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918302&qs=pros-and-cons#reviews) See Related User Reviews KM Katelynn M. Mid-Market (51-1000 emp.) 5.0/5 "Super Easy Setup—Custom Templates and Fast Payments" What do you dislike about Tango? The credit card fees are bad, but if you are able to pay via ACH there are no fees and it is super easy to set up! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love using Tango for spot incentives" What do you dislike about Tango? You have to 'pre-load' the account with funds, or set up an ACH, or pay with a credit card (which has another set of rules/fees associated with it) -- ##### 3. Limited Customization Users feel that the **limited customization** options of Tango detract from personalizing their gift card experience. [ See 6 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919166&qs=pros-and-cons#reviews) See Related User Reviews DS Don S. Mid-Market (51-1000 emp.) 5.0/5 "Great Redemption Selection Employees Actually Use" What do you dislike about Tango? I wish there were more pre-populated email templates to use to send out ![Lauren G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren G.") LG Lauren G. Enterprise (\> 1000 emp.) 5.0/5 "Easy and Straightforward Experience" What do you dislike about Tango? I recently used Tango for a gift card purchase, and the experience was outstanding! The platform is incredibly easy to navigate, with a wide variety o ##### 4. Slow Delivery Users experience **slow delivery** and frustrating delays with funding and support, impacting overall satisfaction with Tango. [ See 6 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1918287&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.5/5 "Customer Support Is Basically Non-Existent, Shrinking Catalog" What do you dislike about Tango? Customer support is basically non-existent. We've had problems with gift cards that they've issued before and getting a meaningful reply outside of "w ![Lillie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lillie S.") LS Lillie S. 5.0/5 "Effortless Employee Recognition with Quick Funding" What do you dislike about Tango? Sometimes, the turnaround time for the employee to receive the gift card varies. I've learned to allow 24 hours when possible. The delays normally hap ##### 5. Reward System Issues Users face **reward system issues** with limited choices and difficulties in cancelling or retrieving funds from expired rewards. [ See 5 mentions ](https://www.g2.com/products/blackhawk-network-tango/reviews?filters%5Bsentiment_snippet%5D=1919337&qs=pros-and-cons#reviews) See Related User Reviews ![Valentina V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentina V.") VV Valentina V. Small-Business (50 or fewer emp.) 5.0/5 "Tango Experience and Thoughts" What do you dislike about Tango? Some countries have limited rewards to choose from. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Like to use" What do you dislike about Tango? If Tang could send reminder users about the expire date of reward or survey link, it would be appreciated. RL Regina L. 1/26/2026 "Effortless Employee Recognition, Saves Time and Money" 5/5 What do you like best about Tango? I love that Tango is extremely easy to use, and setting up automated emails is a breeze, which lets me send recognition in bulk. I appreciate how easily I can look up information to resend a card or send it to a different address if an employee didn't receive it. It's also great that I can check if the card has been used. Tango provides contact information for any issues employees might have with accessing the card, saving me so much time. The initial setup was extremely easy and user-friendly. Review collected by and hosted on G2.com. What do you dislike about Tango? There's nothing to complain about. Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? Tango lets us send instant rewards across job sites nationwide, saving time and money while boosting team happiness. Employees pick their rewards, avoiding card fees. I easily manage emails, resend cards, and track usage, with support available for issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lillie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lillie S.") LS Lillie S. HR Generalist 1/12/2026 "Effortless Employee Recognition with Quick Funding" 5/5 What do you like best about Tango? I use Tango for employee recognition, and it took away the guesswork on researching employee preferences. The options available are incredible, especially for employee spend and quick account funding. I find it nice to just designate an amount and let the employee choose the best stores or companies where the funds are used. Administratively, it is very quick to fund the account, and the backend is very simple. The initial setup was incredibly easy. Review collected by and hosted on G2.com. What do you dislike about Tango? Sometimes, the turnaround time for the employee to receive the gift card varies. I've learned to allow 24 hours when possible. The delays normally happen on the weekends. Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? I use Tango to simplify employee recognition by eliminating guesswork on preferences and offering incredible options. It allows employees to choose where to use funds, and I find the account funding process to be very quick and simple. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alfredo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfredo C.") AC Alfredo C. Regional Territory Manager Small-Business (50 or fewer emp.) 5/24/2022 "Tango is my prefered rewards option!" 5/5 What do you like best about Tango? Easy to use, quick to allocate funding process and support is good. You don't need to know that much about sending a reward/gift to anybody you need! Review collected by and hosted on G2.com. What do you dislike about Tango? Nothing against Tango, it became a good option for rewards, prizes and gifting to any stakeholder. Review collected by and hosted on G2.com. Recommendations to others considering Tango: Is simpler, easy and quick to use Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? The easiest rewarding options for several countries across the globe. There are some exceptions, but in most of the geographies, there is no problem. Review collected by and hosted on G2.com. Show More 4/27/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MT Megan T. Agent Performance Specialist Mid-Market (51-1000 emp.) 11/25/2025 "Effortless Training Material Creation with Tango" 5/5 What do you like best about Tango? I really appreciate how easy Tango is to use. It's the simplest program to use, and it literally took me seconds to learn it. The intuitive nature of the software allowed me to start creating my own training material almost immediately, which is incredibly valuable. The simplicity of Tango significantly reduces the learning curve and saves a lot of time, making it extremely efficient for users trying to create step-by-step directions. Review collected by and hosted on G2.com. What do you dislike about Tango? I find it challenging that Tango doesn't automatically recognize and work with pop-up screens. Instead, I have to manually take screenshots of the pop-up and create steps for those separately. This additional manual step complicates the process and could be streamlined to improve efficiency. Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? I use Tango to create training material and step-by-step directions, solving the problem of repeatedly explaining processes. Tango provides easy-to-follow instructions with screenshots, making it simple for others to follow along. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Laura H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura H.") LH Laura H. 11/13/2025 "Effortless Gift Card Management for Research Projects" 5/5 What do you like best about Tango? I appreciated Tango for its ease of use, which made it incredibly simple to set up and get started with. The process of sending out gift cards to my research study participants was straightforward, and I managed to send out about 50 gift cards with minimal issues. I only encountered one instance where a recipient was confused, but it turned out not to be a problem with Tango itself, but rather an issue with one of their partner's servers. This speaks to the reliability and user-friendly nature of Tango, not just for me as the sender, but also for the recipients who found it easy to complete the process on their own time. Additionally, Tango’s virtual gift card option was particularly valuable because it allowed participants from various geographic areas to select a gift card of their choice based on what was available in their area, solving the problem of managing diverse locations. Overall, the user experience with Tango was a positive one, as indicated by the smooth function and the satisfaction of my participants. Review collected by and hosted on G2.com. What do you dislike about Tango? I found Tango to have a bit of a learning curve when setting up how to create my template. It was a little confusing initially, although I'm aware that their customer service could have assisted with this process. Engaging with them for guidance might have facilitated a smoother experience. Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? I use Tango as it provides a virtual gift card solution, solving the challenge of distributing rewards to participants across various locations, allowing them to select based on their area, ensuring ease of use and a smooth user experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris H.") CH Chris H. Owner Small-Business (50 or fewer emp.) 11/10/2025 "Effortless Gift Sending with Room for Speed Improvement" 4.5/5 What do you like best about Tango? I have been using Tango for 2 years primarily to send gift cards to referrers as a token of appreciation. I find it incredibly valuable due to its ease of use, allowing me to effortlessly send gift cards. One of the key features I appreciate is the flexibility it provides to recipients; they receive an email that allows them to choose how and where they want to spend the gift card. This feature not only enhances the recipient's satisfaction by giving them control over their gift choices but also makes the process seamless for me as the sender. Additionally, I find the initial setup of Tango to be very easy, which has made my overall experience with the software straightforward. My satisfaction with Tango is reflected in my likelihood to recommend it, which I rate as a 9 out of 10. Review collected by and hosted on G2.com. What do you dislike about Tango? The process of sending the gift card takes a little time. Once I purchase, it usually takes a few hours before the gift card is sent. Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? I use Tango to easily send thank you gift cards for referrals, allowing recipients to choose how they spend them, which simplifies the gratitude process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben A.") BA Ben A. Business Operations Lead Small-Business (50 or fewer emp.) 3/19/2026 "Very Easy to Send Vouchers in Bulk" 5/5 What do you like best about Tango? very easy to send vouchers en masse + the variation of options Review collected by and hosted on G2.com. What do you dislike about Tango? not being able to instantly fund my tango accout Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? being able to send our rewards to users and allowing them to pick what type of reward they want, rather than us decidingh Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Khushi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushi G.") KG Khushi G. Salesforce Developer Mid-Market (51-1000 emp.) 2/4/2026 "Tango: Quick and Simple Reward Redemptions" 5/5 What do you like best about Tango? Tango makes it simple to redeem rewards. I can get my reward quickly, and there are many gift card choices available. Review collected by and hosted on G2.com. What do you dislike about Tango? There is nothing to dislike. However, the choice of gift cards can be limited at times. Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? Tango addresses the issue of slow and complicated reward payouts. Tango provides fast and simple redemption. This saves me time and makes earning rewards easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Matthew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew A.") MA Matthew A. Travel Advisor Mid-Market (51-1000 emp.) 11/10/2025 "Effortless Gift Solutions with Tango" 5/5 What do you like best about Tango? I love using Tango because it allows me to send gift cards easily, especially when I'm unsure of the customers' preferences, giving them the freedom to choose what they want. The simplicity of the platform makes it incredibly user-friendly, ensuring that my tasks are completed without any hassle. Switching to Tango has been one of the best decisions, as it provides an efficient solution for managing referral payouts and customer restitutions. The initial setup was straightforward and effortless, which I highly appreciate. Overall, Tango offers a seamless experience, and I am thrilled with its performance and utility. Review collected by and hosted on G2.com. What do you dislike about Tango? I feel like the only thing that I would change is more personalization on the email template Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? I use Tango to send gift cards, which allow my customers the freedom to choose what they want. Its ease of use simplifies referral payouts and restitution processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bree N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bree N.") BN Bree N. Hr Manager Mid-Market (51-1000 emp.) 10/25/2025 "Effortless Employee Incentives with Tango" 4/5 What do you like best about Tango? I have been using Tango for the past few months and find it an exceptional tool for incentivizing our employees. I love how it perfectly solves our need to reward our team for birthdays and contests, boosting morale significantly. Tango’s user interface is intuitive and easy to navigate, which made setting it up a straightforward process. I appreciate the low administrative fees, making the overall experience cost-effective for our organization. One of Tango's standout features is its high customizability, allowing us to personalize templates with ease, including adding various email addresses and assigning different gift card amounts for different occasions, such as birthdays or sales competitions. I also value the ability to send one link, enabling our employees to choose from various vendors to use their credits, enhancing convenience and flexibility. Furthermore, the customizable template feature allows us to tailor messages to fit our company’s brand, adding a personal touch to our incentives. Overall, Tango's simplicity, ease of use, and ability to cater to our specific needs make it an indispensable tool in our reward system. Review collected by and hosted on G2.com. What do you dislike about Tango? Nothing comes to mind! Review collected by and hosted on G2.com. What problems is Tango solving and how is that benefiting you? I use Tango to solve employee morale issues by providing birthday gifts and incentives, leading to positive employee feedback and a smooth, customizable gifting process. Review collected by and hosted on G2.com. 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