--- title: Blackfire Reviews meta_title: 'Blackfire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Blackfire works for a business like yours. aggregate_rating: rating_value: 2.4 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- # Blackfire Reviews **Vendor:** Blackfire.io **Category:** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Average Rating:** 2.4/5.0 **Total Reviews:** 4 ## About Blackfire Blackfire is a continuous PHP performance testing that helps developers and IT/Ops to verify and improve their app's performance. ## Blackfire Pros & Cons **What users like:** - Users commend the **excellent customer support** of Blackfire, enhancing their overall experience and problem resolution. (1 reviews) - Users appreciate the **customer understanding** of Blackfire, praising its simple interface and excellent support. (1 reviews) - Users value the **intuitive dashboard** of Blackfire, making it easy to identify and optimize slow code segments. (1 reviews) - Users value the **flexibility** of Blackfire, as it effortlessly supports various frameworks for code optimization. (1 reviews) - Users appreciate the **simple interface** of Blackfire, making it easy to identify and resolve slow code sections. (1 reviews) ## Blackfire Reviews ### 1. No Trial, Documentation Didn't Work, Support not helpful! **Rating:** 0.0/5.0 stars **Reviewed by:** Abhiraj M. | Co Founder and Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Blackfire?** Nothing worked for me so didn't find anything useful. **What do you dislike about Blackfire?** 1. No trial so you have to pay without trying the software 2. Followed the documentation links but they didn't work 3. Asked support to cancel the account and refund since the software didn't work. Shared screenshots but they didn't refund anything. 4. Support tried to get it going but no help from support as well. **What problems is Blackfire solving and how is that benefiting you?** None for me. The data was never pushed to backfire. I couldn't profile most of the API(s). Poor support. ### 2. Worthless customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Steven v. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Blackfire?** It helped us find some code base improvement opportunities. **What do you dislike about Blackfire?** - There is no explanation nor documentation as to what they define as a 'profile' - They count same API endpoint AND same method (e.g. POST, OPTIONS, GET etc) as different profiles - There's a max of 1000 profiles per day which is not mentioned anywhere on their pricing / feature pages (somewhere hidden in the faqs) - Their support is worthless. -- it is slow (takes various days for them to reply even AFTER they have seen the message) -- Halve-assed replies. When you ask 2 things they only reply to 1 -- They give halve answers totally not trying to solve the issue (or educate me) -- Their replies border on rude due super short (and very unhelpful) answers. **Recommendations to others considering Blackfire:** Go with any alternative. There's even a few open source ones that would probably serve you better than this. **What problems is Blackfire solving and how is that benefiting you?** Explained this in 'dislikes' - [View Blackfire pricing details and edition comparison](https://www.g2.com/products/blackfire/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A00%3A06+-0500&secure%5Bsession_id%5D=e00171d7-4798-468b-a682-d14d4e8cf2a3&secure%5Btoken%5D=8df2233d73364bb316acd95f4448320c1c3cf79f2be737db147781ae9d148fc8&format=llm_user) ## Blackfire Features **Monitoring** - Performance Baselines - Performance Analysis - Transaction Monitoring - AI/ML Assistance - Multi-System Monitoring - Generative AI - Container Monitoring **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) - Trend Analysis - Data Visualization **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations **Performance** - Real User Monitoring (RUM) - Performance Metrics **Functionality** - Database Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability - Server Monitoring **Additional Functionality** - Real-Time Data - Email Alerts - Bottleneck Identification - API - Uptime Reporting - Resource Management - Dashboard Creation - Data Import/Export - Baseline Manager - Issue Tracking - Drag & Drop - Reporting/Analytics - Alerts/Notifications - Prioritization - Collaboration Tools - Real-Time Reporting - Application Management - SSL Security - Incident Management - Access Controls/Permissions - Status Tracking - Audit Management - Customizable Reports - Diagnostic Tools - Single Sign On - Workflow Management - AI Copilot - Activity Tracking - Event Logs ## Top Blackfire Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) - 4.5/5.0 (587 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - 4.4/5.0 (571 reviews)