What problems is Blackboard solving and how is that benefiting you?
With many competing Learning Management Systems out there (some less expensive) it was important for us to choose one that exhibited a strong customer service base. Knowing that there were people behind the product there for us when we needed it has been integral, and the team that has worked with us has been wonderful and key in our success in integration.
We also needed to make sure we used an LMS that allowed the faculty to still express themselves for their coursework and students in a way that fit them and gave them ample room to experiment and explore ideas. Not all LMS's have that ability, as many are too strictly structured. We found that BlackBoard Ultra while on one hand giving that initial structure for those that needed/wanted it, it still allowed for creativity and added features and applications for those that wanted to work outside of the box, so to speak.
Being able to put our own ideas and issues into writing via Anthology has also been important. Seeing that what we think matters, and often that others had already addressed the matter, or conversely that a tool was simply not being understood or utilized correctly on our end, which opened up an opportunity for training. Review collected by and hosted on G2.com.