Recommendations to others considering BlackBerry UEM:
Depending if you are cloud or on-prem, there are several components required for a complete solution (SQL, Core/Admin, Proxy, BEMS). SQL and Core services do require high CPU/RAM availability given our device count (14,000+) but once installed and configured, only require standard Windows patching and UEM upgrades ~once a quarter. BlackBerry would benefit from a more unified admin console across UEM and BEMS, but it is manageable. For 14,000 devices and 10,000 users, it requires less than 1 FTE for continued management. Review collected by and hosted on G2.com.
What problems is BlackBerry UEM solving and how is that benefiting you?
Having work with BlackBerry for so long, we have been able to develop relationships directly with Product Managers who have been extremely receptive to discussions regarding the product line. Support is responsive, but knowing the basic steps support will run through prior to opening a ticket will greatly speed up the process to resolution and remove some of the back and forth. Review collected by and hosted on G2.com.