Recommendations to others considering Blackbaud Raiser's Edge NXT:
If you are considering RE, then you are likely a non-profit executive. Between Blackbaud and Sales Force, you really only have the 2 options. I do not know Sales Force, but can tell you that Raiser's Edge is a fantastic tool. But you need to be willing to shell out the cash for it and all that goes along with a relationship with Blackbaud. Review collected by and hosted on G2.com.
What problems is Blackbaud Raiser's Edge NXT solving and how is that benefiting you?
I don't entirely know I would say they are solving problems. They have a product - one that is needed in the non-profit world, but they also aren't one of few providers any more. A decade ago, I had a different Outlook. When I moved to nonprofit in 2012, Blackbaud was one of two major providers of software like Raiser's Edge for organizations that were larger. That was about it. Over the last several years, so many new players have entered the space. Now, Blackbaud is falling a bit short with their offerings, and very much overshooting with their pricing, with their current customers taking in excess of 30% increases this past year, and these 30%+ increases have some organizations seeing double digit annual increases. Many customers are leaving. Becasue there are so many other options popping up in the market, who are doing it better, cheaper and make extracting info, integrating with other software and navigating the tools easier.
I don't feel as if Blackbaud is benefitting me or this organization in any way. They are simply a provider of software that we have and use daily. And given our longstanding relationship with them (nearly 15 years I believe) making the move away from them is going to be a solid 2-year journey. Now, if they can become more competitive in the pricing (a 50% cut, at least), beef up their customer service and focus on enhancing the way the tool works, they could easily become a viable option again. Review collected by and hosted on G2.com.
