Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy-to-Use Dashboard and Straightforward Donor Record Management"
4.5/5
What do you like best about Blackbaud Raiser's Edge NXT?

I really like how easy the dashboard is to use, and how straightforward the donor records are for an administrator to manage. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Trying to learn all the new things while still keeping up with my daily work can be a little hard. I know the information is there, but at times it feels like a lot to take in. Review collected by and hosted on G2.com.

Jill R.
JR
Jill R.
Senior Director of Philanthropy
Small-Business (50 or fewer emp.)
"Great for managing donor relationships!"
3.5/5
What do you like best about Blackbaud Raiser's Edge NXT?

RENXT is great for fundraisers to track relationships with donors. It allows me to have a good picture of the engagement with our donors and prospects. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

I dislike that there is no integration with Microsoft as it makes doing our thank you notes difficult as we have to export the than kyou note information to print and then the document isn't saved on the donor record. Review collected by and hosted on G2.com.

Diana G.
DG
Diana G.
Development & Donor Relations Manager
"Empowers Donor Management with Robust Data Customization"
5/5
What do you like best about Blackbaud Raiser's Edge NXT?

I like the reporting features in Blackbaud Raiser's Edge NXT, as they provide robust data options and customization. I am able to store and search just about any kind of data I want to know about my donors, which is really helpful for my needs. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Queries could be more user friendly Review collected by and hosted on G2.com.

Christopher K.
CK
Christopher K.
Vice President of Development
Small-Business (50 or fewer emp.)
"Raiser’s Edge NXT Keeps Our Donations and Donor Communications Organized"
4.5/5
What do you like best about Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is our fundraising database to keep track of donations, donor communications and more. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Their shift from database to web view is not going as easily as it could be. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Intuitive, All-in-One Platform for Streamlined Donor Management and Fundraising"
4/5
What do you like best about Blackbaud Raiser's Edge NXT?

It offers an intuitive, user-friendly platform that streamlines donor management, fundraising, reporting, and relationship tracking, keeping everything organized in one place. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Some functions can feel less intuitive or require switching between NXT and the traditional database view to complete certain tasks. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"The best fundraising management platform on the market"
4/5
What do you like best about Blackbaud Raiser's Edge NXT?

Web view keeps on getting better and better, replacing database view. I like how it can now integrate with Microsoft Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Blackbaud needs a better structure when it comes to dealing with customers, every customer needs an account manager who regularly touches base and sees how things are going, this is far from the case at the moment. Review collected by and hosted on G2.com.

Shelley S.
SS
Shelley S.
Budget Specialist
Enterprise (> 1000 emp.)
"Intuitive, Customizable Interface That Fits Our Needs"
4.5/5
What do you like best about Blackbaud Raiser's Edge NXT?

Overall the interface in intuitive and allows for customization Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Some reports are difficult to get laid out in the format desired Review collected by and hosted on G2.com.

CH
Courtney H.
Mid-Market (51-1000 emp.)
"Intuitive and a great low-code solution"
4.5/5
What do you like best about Blackbaud Raiser's Edge NXT?

The software is user friendly and highly specialized to non-profits. My organization uses this as our single source of truth for all things fundraising, constituents, prospect research, and more. I have been using it for about a year and my training experience was very easy. I also like that Blackbaud provides lots of opportunities to learn and talk to other users. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

I wish that there was an integration in the marketplace for Tableau because it is my preferred report building solution. I would also like to be able to annotate my queries with notes. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Blackbaud: The Go To Database for Nonprofits"
4.5/5
What do you like best about Blackbaud Raiser's Edge NXT?

I like that Blackbaud is intuitive and easy to use. I work for a school in the marketing team. If I am writing a story about a community member, it makes it easy for me to look them up to learn more about their role. We also use the software to pull lists for electronic and print mailings. I utilize the software daily, and it was easy to implement and integrate into my workflow. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Overall, I really like Raiser's Edge and do not have much to critique. However, I wish the software supported more integrations. For example, it would be ideal if Raiser's Edge could connect with our student information system, PowerSchool, so we could use them in tandem. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"A lot of bells and whistles - robust software - not intuitive and too complex for average nonprofit."
0/5
What do you like best about Blackbaud Raiser's Edge NXT?

It has a lot of tools and is probably a good tool for very large nonprofits such as, hospitals and universities. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Raiser's Edge NXT?

Poor customer service, isn't intuitive, too many bells and whistles, long term contracts that are over the top expensive. Review collected by and hosted on G2.com.

Response from Christine Newman of Raiser's Edge NXT

We're really sorry to hear how frustrating your experience has been—that’s not what we want for any customer.

You’re right that Raiser’s Edge NXT is a robust platform. While many large institutions do use it, it’s also built to support nonprofits of many different sizes. If it hasn’t felt intuitive or workable for your team, that’s something we want to understand and help fix. Please email us at customersuccess@blackbaud.com so the team can work with you directly and make sure you’re getting the value you expected from your investment.