--- title: Blackbaud Merchant Services Reviews meta_title: 'Blackbaud Merchant Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Blackbaud Merchant Services works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 9 scale: '5' date_modified: '2026-07-17' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Merchant Services Reviews **Vendor:** Blackbaud **Category:** [Nonprofit Payment Gateway Software](https://www.g2.com/categories/nonprofit-payment-gateway) **Average Rating:** 4.3/5.0 **Total Reviews:** 9 ## About Blackbaud Merchant Services Blackbaud Merchant Services is Blackbaud’s end-to-end payment processing solution that has helped nonprofits worldwide raise billions of dollars. As a Level 1 PCI service provider and payment gateway, Blackbaud meets the industry’s toughest data security standards. ## Blackbaud Merchant Services Pros & Cons **What users like:** - Users appreciate the **ease of use** of Blackbaud Merchant Services, facilitating quick training and a great interface. (1 reviews) - Users value the **easy integrations** of Blackbaud Merchant Services, enhancing parent access to payment options. (1 reviews) - Users value the **seamless integration** of Blackbaud Merchant Services, enhancing the payment process for parents and students. (1 reviews) - Users value the **easy training** features of Blackbaud Merchant Services, making onboarding teammates a breeze. (1 reviews) - Users appreciate the **great interface** of Blackbaud Merchant Services, finding it easy to use and train teammates. (1 reviews) **What users dislike:** - Users find the **complex reporting** challenging, making it difficult to access customer support effectively. (1 reviews) - Users experience **poor customer support** , often finding it difficult to resolve issues due to complex communication barriers. (1 reviews) - Users find the **poor functionality** of Blackbaud Merchant Services leads to confusion and difficulty in navigation. (1 reviews) - Users find the **poor navigation** overwhelming due to the extensive features, making it hard to use effectively. (1 reviews) ## Blackbaud Merchant Services Reviews ### 1. Useful but confusing part of Blackbaud. **Rating:** 3.5/5.0 stars **Reviewed by:** Quoc V. | Director Of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Blackbaud Merchant Services?** This provides convenient payment services for our Blackbaud modules. **What do you dislike about Blackbaud Merchant Services?** Configurations of the service requires quite a bit of work. **What problems is Blackbaud Merchant Services solving and how is that benefiting you?** Payment processing for our fundrasing office. ### 2. Performs well overall, but could use some improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Nikki L. | Manager of Systems & Research for University Advancement, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Blackbaud Merchant Services?** Blackbaud Merchant Services (BBMS) is great because it allows for a cohesive integration between all of our Blackbaud products and giving pages. We also use it as a mobile face-to-face transaction service too which we are excited to use more post-pandemic. **What do you dislike about Blackbaud Merchant Services?** Blackbaud Merchant Services (BBMS) does leave a longing for better reporting. We wish more flexibility was available with the donor information provided in reports and confirmation emails from the Raiser's Edge product integrations we use it with (RE 7/Online Express and RE NXT). It's not very printer-friendly either if you have to label transactions a certain way based on organization-based procedures. **What problems is Blackbaud Merchant Services solving and how is that benefiting you?** BBMS brings together multiples of our Blackbaud products into one credit card processing platform, which eases the burden of PCI Compliance and maintenance. This has made it easier for overall processing and not having to retrieve transaction information from different processors. ### 3. Blackbaud Merchant Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Blackbaud Merchant Services?** I like that the site is easy to navigate. I do not use the site a lot, but I usually did not have any trouble getting around. Blackbaud is great about security and also keeping the site updated often. That can be good and bad, as you will see from my dislikes below. **What do you dislike about Blackbaud Merchant Services?** I do not like that I have to change my password all the time, as it always seems to need updated. I did not log in to this site often, but it seems that every time I did, I would need to change the password. I like that they keep the site secure, but I think some other verification would be better. I also did not like having to call the 800 number for questions. I was on hold a long time and rarely got my question answered to the extent that I needed. I think better notification of updates would be great as well, as I usually just had a quick overview when I logged in and then everything would be different, and I would have to relearn navigating the site. We did have trouble tying donations on to this, so I believe that we switched to another program, so not sure if Blackbaud is keeping up with trends and technology. Perhaps we were trying something not adaptable or that would work with Blackbaud, but I think staying with trends of giving is important. **Recommendations to others considering Blackbaud Merchant Services:** It takes some getting used to, but it can be a great program. I was not trained in a professional training seminar, so perhaps if I attended a professional training, I would know more. **What problems is Blackbaud Merchant Services solving and how is that benefiting you?** Giving is all in one site, so that is great, but there are several log ins.. maybe a link to get me everywhere?? I do like the ease of being able to have it all in one company, as the billing was just one place. We did have trouble with that as well, though, as we had a billing snag. We received several bills some with credits and some with charges, and it was very confusing. I don't know if it was something on our end or not, but I was concerned that our payment was not going to be credited correctly or that we over or under paid. ## Blackbaud Merchant Services Discussions - [What is blackbaud OneRATE?](https://www.g2.com/discussions/what-is-blackbaud-onerate) - [What does Blackbaud Merchant Services charge?](https://www.g2.com/discussions/what-does-blackbaud-merchant-services-charge) - [What is Blackbaud Merchant Services?](https://www.g2.com/discussions/what-is-blackbaud-merchant-services) - [Best service integration](https://www.g2.com/discussions/best-service-integration) - 1 upvote - [View Blackbaud Merchant Services pricing details and edition comparison](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A00%3A56+-0500&secure%5Bsession_id%5D=f993830c-a368-4d5d-bf85-0af58c7dce8e&secure%5Btoken%5D=fea7556d0ff6df1fbfa617bd1a130bb214234433f65f05e92a686826b0ac3784&format=llm_user) ## Blackbaud Merchant Services Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields ## Top Blackbaud Merchant Services Alternatives - [Donorbox](https://www.g2.com/products/donorbox/reviews) - 4.6/5.0 (1,509 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) - 4.6/5.0 (415 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews)