Vivian C.
VC
Vivian C.
Legal Assistant
Hospital & Health Care
Enterprise (> 1000 emp.)
"Really easy to use and organized layout"
5/5
What do you like best about Blackbaud Luminate Online?

Setting up and managing accounts is simple but also entering donations is easy too Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

The finance part of it can be a little tricky Review collected by and hosted on G2.com.

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Mid-Market (51-1000 emp.)
"Powerful but not easy to use"
3/5
What do you like best about Blackbaud Luminate Online?

The ability to integrate all of our online fundaring, user database / constituent profiles, and email marketing makes for a very powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

While the tool is very robust and powerful it is also not user friendly and in some areas has a steep learning curve. The admin interface is clunky and very dated. Many tasks require a technical expertise beyond that of a typical user and thus may require you to frequently need outside cosultants. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Convio Luminate Event Manager"
3.5/5
What do you like best about Blackbaud Luminate Online?

I like the variety of reports available, and the data they provide. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

really old interface and issues running reports sometimes Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Luminate can be frustrating "
2/5
What do you like best about Blackbaud Luminate Online?

Ability to manage content across events or donor groups. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Some features are frustrating when working with large audience groups. It is time consuming to add so many groups one at at time instead of creating a saved group made up of existing groups. This hierarchy feature is also missing on the company page set up. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
EN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"The CRM Everyone Loves to Hate"
2/5
What do you like best about Blackbaud Luminate Online?

Powerful, many features. Very deep product. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Very expensive. Hard to work with. Inconsistency across platform, some modules are vastly inferior to others. Email module pales by comparison to products like Mail Chimp. Peer-to-peer very hard to implement. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Works just fine"
4/5
What do you like best about Blackbaud Luminate Online?

Easy to use, and with little training can seek out data you need easily. Very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Limited availability to compare YOY data Not CRM friendly. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Love this software!"
5/5
What do you like best about Blackbaud Luminate Online?

Love this software! We use convio software for all of our events. I love that it is so easy for us to track our events progress, email participants, and run reports! Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

There isn’t anything that I dislike! We utilize this software everyday at work! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Convio Luminate Review"
5/5
What do you like best about Blackbaud Luminate Online?

Convio Luminate is very user friendly. It is a great platform for constituent/participant management, event website, reporting, etc. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

There is nothing I dislike about Convio Luminate. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
CN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Worth the resources"
5/5
What do you like best about Blackbaud Luminate Online?

Luminate offers a one stop shop for constituent management and engagement. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

Some of the tools require a bit of customization out of the box. Review collected by and hosted on G2.com.

Kunal S.
KS
Kunal S.
CRM Director
Small-Business (50 or fewer emp.)
"Good strong tool"
4/5
What do you like best about Blackbaud Luminate Online?

It's easy to read and understand the records and the information in them. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Luminate Online?

The reporting tool is not as advanced. Also, needs too many clicks to get the result. Review collected by and hosted on G2.com.