Easy to create new donation forms and copy old ones. The responsive layouts are a great functionality that work well with our website to create a good user experience . Review collected by and hosted on G2.com.

Fixing problems seems to take a while and involve several layers of people. Review collected by and hosted on G2.com.

Luminate, specifically Convio, has done a great job updating its product visually. Easy to edit/update front end website for events/campaigns.

Great that you can create a bunch of email templates and save them for later/right time of year.

Such a great tool to showcase fundraising! Review collected by and hosted on G2.com.

While I love that you can fill it up with email templates and categories. It isn't the most user-friendly for creating an actual email template. Many times the user of the back-end is an event manager that needs to communicate or make consistent back-end updates. It can be a bit time consuming! Review collected by and hosted on G2.com.

Luminate is easy to use and is great for our friend-raising events, email hosting, etc. Review collected by and hosted on G2.com.

I don't dislike anything so far that I've encountered using Luminate Online. Review collected by and hosted on G2.com.

I like the email platform the best, especially that you can create a bank of emails and save them as drafts that you can modify. We run email campaigns that we schedule out ahead of time and the turnover is easy year over year when we can go back to old drafts, make copies and modify using new branding, dates, etc. It would be nice to be able to modify multiple messages at once if that feature doesn't already exist. Review collected by and hosted on G2.com.

The donation entry system is complicated and confusing, possibly just because the relationship between Luminate and our other constituent services can be complicated. Review collected by and hosted on G2.com.

I liked its Fundraising Features more satisfied and have not more trouble in searching inviting for fund raising in. It enhanced the capacity ,capacity of all staff related to marketing ,communication, web searching. Review collected by and hosted on G2.com.

there are a improvement corner always empty i dint think so many dislikes in this feature but improvement always needed in any software that helps a product to compete in market and a supporting staff should be always there Review collected by and hosted on G2.com.

Consolidation of critical onlineFR functions, under Luminate Online umbrella. Chat support/case assignment system so much better now. Also, integration with BB database of record is a well oiled system. would require resources and time if ever migrated. Review collected by and hosted on G2.com.

huge issue is that default products are not mobile responsive out of the box. forces customers to go third party developer for building it on top of LO. complicates any user issue after that. Review collected by and hosted on G2.com.

Very versatile- website editing and donor database Review collected by and hosted on G2.com.

Often difficult to not make duplicate accounts- merge feature is not user friendly Review collected by and hosted on G2.com.

I love the analytics, such as rating clients by engagement factors. I also love the seamless integration of email and donation forms and the website. Review collected by and hosted on G2.com.

Query and reporting are not as comprehensive as I would prefer. Review collected by and hosted on G2.com.

nice looking interface, fairly user friendly after some basic training. great report capabilities. Review collected by and hosted on G2.com.

sometimes the mass-email function can be a little difficult to manage... so many steps to complete. Review collected by and hosted on G2.com.

The product required minimal manipulation in html after copying and pasting word doc text (or email text) into the luminate system. Great way to organize multiple campaigns and distribution lists. Easy to added additional recipients to a campaign or a specific email. Emails can be sent to additional distribution lists based on set criteria within the crm function of the platform. Review collected by and hosted on G2.com.

From time to time when copying and pasting material into the email template not all formatting would transfer over - including text color, font, and font size. Typically an email would require 1-2 additional proof edits to fix the formatting. Review collected by and hosted on G2.com.