The chat support with etapestry is amazing. I always get the help I need and they are gracious enough to help me navigate their difficult system. Review collected by and hosted on G2.com.

Etapestry has a very difficult user interface. I think that for as much as you pay for the database services pulling reports on donor information should be much easier. Its really frustrating that I have to go through so many steps. This is not a huge part of my job so I often need to get help from their chat support who always help but I think they need to change this. Etap is also not very modern looking. Even their customized skin options are not aesthetically pleasing. This may not seem like a big deal but donors are more likely to donate to a "pretty page" and one that looks modern like the organization's website. The donation and peer to peer pages have lots of limitations that people using them often complain about to us. Etap should consider adding modern features that lots of other companies offer such as complete customization of donation pages, donating birthday option, donating in honor of someone etc. Review collected by and hosted on G2.com.

eTapestry was ahead of the game at the time we began using this web-hosted database in 2002. The access it gave our fundraisers while on the road was great, and its user-friendly approach was great for all of our data needs. Also, it grew and developed along with us! The tech support is wonderful and the developers LISTEN to their clients, thereby continually improving their offering. Data entry is a breeze, and visually, the site is easy on the eyes! Reports and exports are also fairly intuitive and nicely laid out. Review collected by and hosted on G2.com.

Entering an account in eTapestry is easy, but in order to send to people jointly, you have to create a "Joint persona," and if you ever change the address on one, you have to manually change it on both. I'm not sure if they've fixed this, but it can cause grief if a data entry assistant does not remember to do this. Some aspects of Moves Management with donors are not as easy to implement at this time as perhaps another Blackbaud offering such as Raiser's Edge. Review collected by and hosted on G2.com.

The best part of eTapestry seems to be the dashboard. I like that I can view recent gifts and see the progress of our goals, like new donors and fundraising. Review collected by and hosted on G2.com.

The interface is quite un-intuitive. Despite being able to create custom reports, it is impossible to recreate and add to standard reports which would very useful. Reporting/ Querying in itself is also a major issue. Again, for being so customizable, the interface does not make it easy to use which has disrupted workflow times despite being a cloud technology. As such you would expect a large community for support in forums and blogs. Alas, you will find nothing useful to your particular problem. In fact, eTapestry/ Blackboard had shut down the eTap forum for sometime. That is madness! Aside from the lack of informative guides or dialogue from users, you will find little support from eTapestry. At times they have no idea of the issues appearing in the database. Review collected by and hosted on G2.com.

The best thing about eTapestry is the phone support provided by eTapestry's parent company, Blackbaud. They've helped me to navigate through tricky reports and queries to produce the results I desire. The interface is simple and easy to navigate, and allows you to collect a wide variety of data. Review collected by and hosted on G2.com.

The biggest challenge for me has been the process of importing data. It has taken much time to find the solution to the problem we were having with data becoming duplicated within the system due to the import process. eTapestry support has proven to be a good help with this issue. The more I learn about the import process, the more I see that the problem would probably be true with many other similar software. Review collected by and hosted on G2.com.

The system itself was pretty intuitive, it had the capacity to be able to store a lot of information. There were intuitive routes when submitting information that saved you time (when you would usually have to source a link from a main bar or window, which you could still do). Review collected by and hosted on G2.com.

The UI, aesthetically, seemed a bit outdated (circa 2011). However, I wasn't going to complain about UI when it was a less expensive program.

Also, the ways you had to made a 'married' couple was problematic considering it was very gendered (and we were working with a Gay population). Perhaps they've fixed that since then. Review collected by and hosted on G2.com.

- easy to access (via any web browser)

- data stored in the cloud

- DIY forms Review collected by and hosted on G2.com.

- inability to capture certain biographical info such as the Title (ie Mr.)

- Convoluted user interface to run simple queries and exports

- Lacks comprehensive fields/tables to capture relationship, prospect, and action information

- The entire database is just too basic for a large organization Review collected by and hosted on G2.com.

1) It's a web-based software so you can access information anywhere.

2) It's one of the most aesthetically pleasing CRMs I've come across.

3) The features of eTapestry are endless. If you have a question as to whether or not eTapestry can do what you want, it more than likely can. Review collected by and hosted on G2.com.

1) Steep learning curve on queries. eTapestry can pull any type of report imaginable, however, you need to be well-trained in querying & reporting.

2) Expensive! eTapestry charges a lot for each module you add to your database. Even customer service via phone. You have to pay extra to speak with someone on the phone where most CRMs will actually include this service with any account without paying extra. Review collected by and hosted on G2.com.

I really appreciate the simplicity of running queries. I can get very targeted results each time without worrying about someone being left off.

I also like the standard reports that come with the system.

Overall, its a solid system. It doesn't have the bells and whistles of Raiser's Edge, but isn't a nightmare like Result's Plus. It's basically the Honda of donor databases. Nothing flashy, but reliable. Review collected by and hosted on G2.com.

Minor, but I dislike the donor info layout. It's a little bit clunky of a snapshot, especially compared to other programs.

I also don't like that I can't opeb multiple tabs on my browser with different donors. It brings you back to the home screen when you do this. Super frustrating. Review collected by and hosted on G2.com.

I appreciate that everything you need is under one account. Review collected by and hosted on G2.com.

It is often difficult to pull reports when looking for specifics. Review collected by and hosted on G2.com.

The ease of use in eTapestry is great for new users and those new to utilizing fundraising software. Very intuitive tool. Review collected by and hosted on G2.com.

There use to be functionality that was free up to so many users and/or folks entered as donors. It was a handy way to get use to the system without the fear of paying for something you might not utilize. It was a great gateway to invest nothing upfront, discover the benefits and then invest. Now there is a 30 day free option, but as you may know, in nonprofits, depending on the size and scope of what is going on it is easy to see 30 days slip away prior to being able to dig into, load info and use the system. Review collected by and hosted on G2.com.