Easy to learn features. Adequate resources for training Review collected by and hosted on G2.com.

Outdated interface in comparison to other products

Reporting features are limited

Doesn’t integrate well with additional software necessary for nonprofit operations Review collected by and hosted on G2.com.

I like that you can run membership programs on it Review collected by and hosted on G2.com.

The software sometimes is not as intuitive as i’d like Review collected by and hosted on G2.com.

I initially loved eTapestry and found that we were able to build a platform with the components that fit our needs. Review collected by and hosted on G2.com.

Over time, eTapestry no longer allowed us to build our platform based on our needs but rather, they forced us into packages that were expensive and unneeded and put us in a contract. As a not-for-profit, our goal is to keep our administrative costs low so that we can pour our fundraising dollars back into our programs and services, not into the hands of eTapestry's parent company, Blackbaud. Review collected by and hosted on G2.com.

The most helpful tool in Etapestry is the ability to pull a report based on specific field that you want information for and be able to come up with clear reports and data for presentation. It helped me with tracking sponsorships for my non-profit and allowed us to handle all the interactions we had with donors. Review collected by and hosted on G2.com.

The least helpful tool about Etapestry was the fact that since our softwares were not compatible for automation, we had to manually enter data. This process proved to be very time consuming and ineffective for us. Review collected by and hosted on G2.com.

I like the clarity of the database. I feel that the understanding is quick to learn as well. Review collected by and hosted on G2.com.

I do not like the Soft Credit process of eTapestry, it is very confusing to follow with accounts with matching. Review collected by and hosted on G2.com.

I don't like anything about it... It's been so difficult to use. Review collected by and hosted on G2.com.

The database is very outdated and there seems to be no update in sight. I feel like I'm using a system created in the 90s. Review collected by and hosted on G2.com.

I like that it track our donor payments and helps us send out end of the year giving statements. Its also helpful with some reports and that is can update addresses from the usps. Review collected by and hosted on G2.com.

I don't like that you can't tag certain gifts with more than 2 tags. Its hard to drill down to the data sometimes because if you work too quickly it will kick you out of the program all together. Also, their chat support usually sends you to their help database which defeats the point of having a customer support chat feature. Also, the login has gotten harder! Review collected by and hosted on G2.com.

I'm not a fan of eTapestry, but its best feature is the "Relationships" feature. As most board members, they serve as a fundraisers. Therefore, it is very useful to track the number of people they bring over the year(s). This feature has helped us to add a personal touch to our communications, and assess whether board members met their board expectations. Review collected by and hosted on G2.com.

Each time I try to run a report, I get a headache. At glance, the software seems easy to use. However, once I try to pull a report, I don't get what I need. Many steps to follow, so I feel I'm wasting my time. As part of the Development Team, donor reports are essential, so this is something that need to be improved! I'm still relative new to this software, I tried customer support, but they weren't helpful either. Review collected by and hosted on G2.com.

eTapestry can be customized to a great degree and can grow with an organization's work/team. The subscription level module by amenity and not user count also makes it more affordable than many other options. Review collected by and hosted on G2.com.

Sometimes the software does not do simple, common sense things very plainly put. For example, you can run a compound query for items that meet multiple sets of criteria, but you can't run a simple exclusion query, you have to run a compound query that excludes the second query's results. This can be confusing, cumbersome and time consuming. Review collected by and hosted on G2.com.

eTapestry is an acceptable database for small, lower-income nonprofits seeking to save costs but use a tool that gathers and organizes donor information. Review collected by and hosted on G2.com.

eTapestry is very limited on customization options for donation forms, is not very intuitive if you aren't used to donor queries, and isn't designed well. Review collected by and hosted on G2.com.